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https://mymum-madeit.com

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Overview

https://mymum-madeit.com has a rating of 1.85 stars from 81 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about https://mymum-madeit.com most frequently mention customer service, and tracking number problems. https://mymum-madeit.com ranks 2424th among Women's Clothing sites.

  • Service
    10
  • Value
    9
  • Shipping
    9
  • Returns
    8
  • Quality
    10
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
3
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What reviewers want you to know

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Critical highlights

  • I kept emailing their customer service team and although they did respond, they were not helpful in any way possible.
How would you rate https://mymum-madeit.com?
Top Positive Review

“My item arrived (thankfully)”

Gemini H.
1/13/23

Held off from buying MMMI products for a long time because of all the negative reviews of the items not shipping out or arriving, people not receiving confirmation emails and customer service not responding. However, I could not hold off any longer on not getting the pink puffer tote, so I did! Speaking on my personal experience with this brand, customer service was extremely responsive on both Instagram dm and email, the bag was shipped out earlier than the estimated pre-order ship out date and they used a reliable shipping service (DHL). I've been waiting years to own this bag and I'm pleasantly surprised by the quality. Came with a free car scent tag (personally not my cup of tea scent wise) but my mother loved it so she took it. Overall, I'm glad it all went well! Price wise, it is very very expensive especially in my countries' currency but having waited for so long, I'm okay with that :)

Top Critical Review

“Would give them 0 stars if possible.”

Arnold D.
2/21/23

We paid $51 USD for express shipping, which should take 3-7 business days. It's been 2 weeks and we haven't even received a tracking number for our package after asking for it. I'm shocked at how terrible their customer service is.

Reviews (81)

Rating

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Reviews that mention popular keywords

customer service (29)
Thumbnail of user arnoldd78
1 review
2 helpful votes
February 21st, 2023
Verified purchase

We paid $51 USD for express shipping, which should take 3-7 business days. It's been 2 weeks and we haven't even received a tracking number for our package after asking for it. I'm shocked at how terrible their customer service is.

Thumbnail of user vargasapril71
1 review
0 helpful votes
September 10th, 2023

Hopefully someone who is thinking of ordering from them will see this and change their mind. I ordered the pink puffer tote bag in late june. It said it was out of stock and would ship out after 4th of july! I figured it might take some time bc it was coming from the UK anyways but it took WAY too long. And on top of that i paid for express shipping, which didn't make sense to me on the website because that's the only option available when you're ordering their stuff. So on top of the regular price, i had to pay about another 30$ for express shipping just to get my purse mid august! I kept emailing their customer service team and although they did respond, they were not helpful in any way possible. It's obvious the brand doesn't really care about their customers. Now the bag itself, it's lovely and very cute, but realistically not a great bag for everyday use. It's basically 70% fluff, so it's not really spacious inside. If you plan on using it for school i suggest not getting it. You can fit some basic necessities in it and MAYBE a small laptop but that's about it! With that being said it's not worth it. It's not worth the wait for a bag that is lumpy and uncomfortable to carry, and doesn't have enough space for everything. On top of that if you decide you don't want it and to return it good luck with that process! I suggest just buying the bag from someone who's reselling it if you want it that bad.

Service
Value
Shipping
Returns
Quality
Thumbnail of user saray246
2 reviews
4 helpful votes
July 2nd, 2023

I recently had an extremely frustrating experience with the online brand My Mum Made It, and I feel compelled to share my negative review to warn others about their poor customer service and unprofessional behavior. From start to finish, my interaction with this company left me deeply disappointed and dissatisfied.

First and foremost, My Mum Made It claims to have a processing and shipping time of 1-3 days. However, my order was not shipped until a staggering 35 days after my initial purchase. This excessive delay is completely unacceptable, especially considering the promised timeframe. I understand that delays can happen, but the lack of communication from the company regarding the delay was incredibly frustrating.

Frustrated by the extensive wait and feeling the need to move on, I decided to contact the customer support team to cancel my order and request a refund. To my utter dismay, my request for cancellation and refund was completely ignored. Despite my multiple attempts to reach out and clarify my situation, I received no response whatsoever. It is utterly disappointing that a company would neglect their customers' requests in such a callous manner.

When I finally managed to get a response from My Mum Made It's customer support team regarding my request for a refund, their proposed solution was utterly unreasonable and burdensome. They informed me that the only way I could receive a refund is if I returned my order at my own expense, paying for the exorbitant shipping charges. It is baffling that they expected me to bear the cost and inconvenience for a situation that was entirely their fault. They should have taken responsibility for their failure to fulfill my order within the promised timeframe and canceled it promptly, sparing me from this unnecessary hassle.

This blatant attempt to shift the financial burden onto the customer further demonstrates My Mum Made It's lack of accountability and disregard for customer satisfaction. It is evident that they prioritize their own profit over ensuring a positive and fair shopping experience for their customers. This unreasonable refund policy only adds insult to injury and is yet another reason why I strongly advise against buying from this brand.

Considering the significant delays, the lack of communication, the neglected requests for cancellation and refund, and the unjust refund policy, My Mum Made It has proven itself to be an unreliable and untrustworthy company. Save yourself the frustration and disappointment by seeking out alternative brands that prioritize customer satisfaction and uphold their promises.

Service
Value
Shipping
Returns
Quality
Thumbnail of user madisonb267
1 review
1 helpful vote
July 2nd, 2022
Verified purchase

Ordered a few things with a site-wide discount code and paid a $25 shipping fee (the only option, despite every email claiming "free global shipping"). Waited two weeks for my items to finally ship. Some things didn't fit, and I went to the website to "request" a return (again, the only option.) Was immediately denied, as apparently discounted items are marked "final sale" and not eligible to be returned. Which would be fine, if that was disclosed ANYWHERE during the checkout process. Feels very shady to not give any indication that the items you are purchasing are considered final sale and cannot be returned or exchanged. Was also told "please note that as our warehouse is currently located in China, as a small business we have a strict policy when it comes to returns as shipping and handling costs are expensive to ship globally." Overall very disappointed in both their customer service AND the quality of their clothes. There is also NO phone number for customer service. Will never buy from them again.

Thumbnail of user jenwang365
1 review
1 helpful vote
April 19th, 2023

Preordered a bag March 10th, said it would ship out march 15. A week passes, I email them asking whats up and suddenly my shipment date has been moved to april 15? A whole month later? Okay fine so I wait and now it's april 19, I'm getting radio silence from them. Terrible organization and I'm starting to think they are taking my money and running with it. DONT SET A PREORDER SHIPMENT DATE IF YOU CANT MEET THE DEADLINE.

Products used:
Puffer Tote bag

Thumbnail of user geminih3
1 review
3 helpful votes
January 13th, 2023

Held off from buying MMMI products for a long time because of all the negative reviews of the items not shipping out or arriving, people not receiving confirmation emails and customer service not responding. However, I could not hold off any longer on not getting the pink puffer tote, so I did! Speaking on my personal experience with this brand, customer service was extremely responsive on both Instagram dm and email, the bag was shipped out earlier than the estimated pre-order ship out date and they used a reliable shipping service (DHL). I've been waiting years to own this bag and I'm pleasantly surprised by the quality. Came with a free car scent tag (personally not my cup of tea scent wise) but my mother loved it so she took it. Overall, I'm glad it all went well! Price wise, it is very very expensive especially in my countries' currency but having waited for so long, I'm okay with that :)

Thumbnail of user elliew105
1 review
1 helpful vote
February 1st, 2023
Verified purchase

I purchased one of the puffer bags back in late November, I will admit that they took a while to ship the item but the actual shipping took less than a week. The puffer bag looks how it does online and feels like good quality.
My package actually shipped to the wrong address at first but I contacted customer service and they were very helpful and immediately contacted FedEx to change the address. My advice if you need customer service is to email them directly as opposed to going through the customer service portal on the website.
Summary: The products are as described in my experience however order as far in advance as possible if purchasing a gift for someone or for any other occasion with time constraints.

Tip for consumers:
Purchase items at least a month before you need/want them

Products used:
Tote Bag

Thumbnail of user janed1207
1 review
1 helpful vote
March 16th, 2023

Their shipping was already delayed because I ordered a preorder item, waited for the date it was supposed to come, it never came. They came out with a new preorder date for the item. I ordered in late January and it is already halfway through March and I randomly got a shipping notification on my phone about an order from China. Never got an official shipping confirmation from this site itself. This brand does not seem sustainable at all and I'm upset that none of these tiktok influencers sponsored by them are being honest about how poor their customer service is. I wish I had read these reviews before purchasing. Everything came vaccuum sealed.gives fresh out the factory vibes

Service
Value
Shipping
Returns
Quality
Thumbnail of user daniellem1066
1 review
1 helpful vote
December 20th, 2022
Verified purchase

I purchased the pink puffer tote bag (you know, the one that was all over tiktok/IG for a while) on November 19th. I purchased via paypal, so I received the paypal confirmation that my order was confirmed. However I did not receive any purchase confirmation from MMMI at all - it's been over a month now, I've contacted them through their website twice (no response - even though it promises a response in 24 hours), and also filed a dispute with paypal (still no response). I've tried reaching out to *******@mmmi.clothing thanks to a screenshot from another customer at this site since they don't list any contact info on their website. I paid over 100 for an item I don't think at this point I'll ever receive or hear about again - my hope is that PayPal will eventually refund me the money, but this is the worst customer service I've ever dealt with while online shopping.

Thumbnail of user rosew103
1 review
5 helpful votes
January 29th, 2020
• Updated review

I am updating my review again because two months ago I had to re-purchase an item (black corduroy shorts) due to sizing being WAY off. ( I am usually a medium in MMMI but that was huge and the small is still huge?) Now it is falling apart at the seams literally. I have had my polite comments deleted from their instagram and no reply from customer service emails. I am done with buying from Nyree since she doesn't have time for her customers, I don't have time for her, and I would urge you all to do the same.

Tip for consumers:
Only buy heavily discounted stock so if it turns out badly made, you won't have lost too much money since returns are useless and quality is poor. They have major sales for cyber Monday and black friday.

Products used:
I own the cream fur coat, cream fur hat, black corduroy shorts, navy long sleeve dress, black corduroy pants, black sparkle wrap top, navy corduroy boots, sweatshirt bodysuit, black high waisted ribbed leggings, and cream quilt top and shorts set. The shorts are sized badly and poor quality stitching, the quilt set is poor quality fabric that pills fast.

Service
Value
Returns
Quality
Legit for me
December 6th, 2018
• Previous review

Hi all, my parcel arrived today. In the interests of transparency and truth, here is an update:
- SHIPPING: 16 days in total from ordering for the 5-10 days shipping (note on website says this is minus production time). I emailed customer service, they responded reasonably fast (see photos) well packed, but could be more beautifully presented for the price point.
- PRODUCTS: exactly what I ordered. True to sizing measurements. Good quality materials-just like the photos on website and instagram.
-SUMMARY: in my personal experiance, i found my mum made it worth the hype. Its interesting to note that while i was wating for my order, i saw some comments on their instagram account saying that the reviews here are mostly fakes. I will order again in the future and update this accordingly. I suspect that they have had problems with their supply chain in the past, and have worked to rectify this.

Products used:
navy knit rib dress, high waisted pants, corduroy boots.

Service
Value
Shipping
Quality
Glad i read these reviews first!
November 20th, 2018
• Previous review

I placed an order yesterday, but I just blocked my cards so they payemnt cant go through after reading these reviews. Not worth the gamble. Really dispointed, their instagram and website is legit as, but of course she could be deleting all bad comments etc and it sounds like unfortunatly she is just buying other peoples clothes and reselling for upwards of 80% profit. Very sad. I would have loved to buy from a 'local' small company. Do not do it.

Thumbnail of user domik2
1 review
9 helpful votes
April 19th, 2020

Paid $25 for express shipping (not by choice, that's their only option for sales). Seller didn't process or deliver item (still hasn't). Contacted their customer service REPEATEDLY and after multiple emails was told "we'll contact our team and find out" and then never received another message. Tried contacting them multiple times only to be ignored AGAIN. Beautiful clothes, but you shouldn't have to beg customer service to give you your items and STILL not get them.

Thumbnail of user ag205
1 review
0 helpful votes
October 16th, 2020

Ordered slippers that I was so excited about. The shipping was supposed to be around 2 weeks. 2 weeks later I assumed they were going to be arriving soon, but I got an unexpected email stating they accidentally sold me slippers that were no longer in stock, so they had to refund me and cancel the order. Took them 2 weeks to let me know? When the item was supposed to be arriving? So lazy and unprofessional, so curious as to who even runs this brand.

Thumbnail of user elisep13
2 reviews
12 helpful votes
March 27th, 2019

I've spent months going back and forth with their customer service over email basically begging them to ship my item before winter ends (it's a big long coat) and they keep reassuring me it will be sent in a few days and it's been two months since I placed my order. First time ordering from their webshop and surely my last. Any item that is IN STOCK should be shipped out within a week. I'm sorry but this is unacceptable from a brand that is just coming up. Take care of your customers. Item order placed 2/5/19 and still have not received shipping update as of 3/27/19.

Thumbnail of user vs295
1 review
1 helpful vote
January 28th, 2023

DO NOT BUY FROM THIS COMPANY - Their mum clearly didn't have anything to do with this company as it has no care for any customer.

Tip for consumers:
Do not use this site, read all the reviews on this company and you will see there are too many bad reviews to trust buying anything from them.

Products used:
Pointelle Tie Long sleeve

Service
Value
Shipping
Returns
Quality
Thumbnail of user summerw28
1 review
1 helpful vote
June 17th, 2020

I placed an order with mymummadeit and then came on here and looked at the reviews and instantly regretted it, thinking this brand was a scam and my order never would arrive. However i received it within 2 weeks and everything was fine! I even placed a second order with them and had no issues at all.

Products used:
i have the white stripe pants, black zip jumper and the grey sweatpants which are my favourite!
i don’t love the white stripe pants as the sizing is a bit off so i haven’t worn them. the jumper was okay not as nice material as i thought, but the sweatpants are super comfy!

Service
Value
Shipping
Quality
Thumbnail of user rajendraa
1 review
0 helpful votes
December 10th, 2020

Material is very low quality. Wrong material dispatch. Return file update your side till time not response.

Thumbnail of user hb194
1 review
6 helpful votes
July 7th, 2020

They steal other brands work. For example, they copied Prada's Vela backpack. Their garbage low quality version is 100% copied from prada's design. After pointing out the similarities on Instagram, they sent me a DM telling me to mind my own business and blocked me. They have since removed their post on Instagram. Guilty much?

Thumbnail of user caitlinm45
1 review
2 helpful votes
October 12th, 2018

Just received my order that i placed on 15/9. Everything fits great so sizing guide is defs accurate. The quality is nice and everything looks how it did in the pictures. I was a bit worried after reading these reviews and having not received a shipping confirmation after a week so I messaged MMMI instagram and received a response within a few hours and then the team responded to my email within 30 minutes of sending it. Shipping was definitely very slow but with that in mind I would order again. Good experience overall.

Thumbnail of user cindyj194
1 review
6 helpful votes
April 26th, 2020

The brand claims to be Australian, yet shipping and manufacturing is done in China for cheaper prices.
But for some reason the items are at its all time highest so the owner is profiting off Chinese workers.
Not only that but the customer service and shipping service is horrible (unless you have a high social media following ofc). You won't see your item at your doorstep for at least 2 months, and if you inquire about it, they give you responses like "we'll check" or "we'll get back to you" but they never do.
The first time i ordered from them, i received my item about 6 weeks after i ordered. Now it is the second time and I have not received any update from their choice of shipping company (they chose Chins Post, the cheapest and slowest option).
It has been 4 months now. It is a gamble if you're ordering from a company that opts for the cheapest services and options, but make you pay high prices.

Thumbnail of user samanthah13
1 review
2 helpful votes
September 29th, 2014

I just received my order and was so excited to write a review! One of the best online clothing stores I have found. The clothes are all so my style and the store is so unique and fun to look through. I would definitely recommend this store to anyone! The reason why I gave it 4 stars is because the shipping takes a little while but it's free so I can't really complain too much :)

Thumbnail of user valeriec306
1 review
0 helpful votes
July 15th, 2020

I'd give this company a 0 if I could. Never got a refund for some items that didn't fit my daughter... beware!

Thumbnail of user xiel
1 review
5 helpful votes
March 11th, 2020

Placed an order for express 3-7 day shipping and I have received ANY shipping updated and its been 2weeks. Plus, they already pulled $300 from me! Ive contact customer service requesting updates on an out of stock item and they still havent replied that. This is horrible. Fashion nova is better Princess polly is better dfw this.

Thumbnail of user ssk5
1 review
0 helpful votes
September 29th, 2020

I ordered the cream set and the pants on the 16th of September. After reading all the comments I was a bit skeptical about the whole shipping situation but I've been wanting to shop from this website for so long so I went ahead and placed my order. I was honestly expecting the worst so I told my self as long as I get them before January I'll be fine... j received my package on the 28th and I'm sooo happy about it I could live in this set. If you guys are not purchasing after reading the reviews I say you go for it anyway. It's absolutely worth it and now that I tried it out and everything worked out I just placed my order for the cream jacket! Super excited

Thumbnail of user jaj6
1 review
3 helpful votes
May 23rd, 2020

First of all I had to write them a message after purchasing weeks later why I did not get a shipping confirmation! It took them 2 months to ship! I ordered in March ( 10.03)
Still I didn't get my order. Had to write a lot of emails to get an answer back. In one of their emails they really told me to wait till 22. July! They seriously want me to wait nearly HALF A YEAR for my order?!?! WHAT THE HELL
I also asked them quiet a few times to just give me my money back because I'm not waiting 5 to 6 months to get my already paid items but they won't do that! In my eyes they are thief's!
I wish I would have read the reviews before purchasing because these problems with shipping is not caused due to corona! Even before people were complaining having the same problem

Thumbnail of user kayleenac
1 review
0 helpful votes
September 3rd, 2020

Customer service is abysmal. Took over 2 business weeks for them to issue a refund for my completed f*cked order. I ordered two items, paid my $25, waited my week or two, and only got a pair of shorts that were damaged at the seam. I requested to return them, they had to "check with their team" to see if they could pay for a shipping label for me, even though this is literally explained in their FAQ's that this is the process to initiate a damaged item return. Over a week went by at this point since my initial contact to alert them of my damaged item and ask about my missing one. They told me they'd send me a new package and I still just wanted to return for a refund, so another week goes by until they finally issue a refund, and guess what? They didn't even fully refund the order. I paid $25 to ship me some damaged shorts. I want the rest of my money returned to me.

Tip for consumers:
don't.

Products used:
none

Service
Value
Shipping
Returns
Quality

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