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Overview

MyJewelryBox has a rating of 3 stars from 49 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MyJewelryBox most frequently mention customer service problems. MyJewelryBox ranks 89th among Diamond sites.

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • This is absolutely the most awful terrible customer service in the world!
How would you rate MyJewelryBox?
Top Positive Review

“100% satisfied with my purchase”

Daniel J.
2/4/15

100% satisfied with my purchase. The ring is beautiful... I know my daughter will love it. Customer service was great. They assured me on a date of delivery and came through. Thank you.

Top Critical Review

“Bought a ring last month”

Helene M.
2/7/15

Bought a ring last month. It's pretty but has a defect; one of the prong holding a diamond in place is bend. The diamond is loose. For some reason, I cannot reach the company to resolve this issue. Their phone number is not in service, emails are not answered and web site "under construction". This company has questionable work ethics and I seriously doubt their legitimacy. Just lost 500$ to have a ring sit in "my jewelry box". Very disappointed.

Reviews (49)

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Reviews that mention popular keywords

customer service (21)
Thumbnail of user danielj41
1 review
2 helpful votes
February 4th, 2015

100% satisfied with my purchase. The ring is beautiful... I know my daughter will love it. Customer service was great. They assured me on a date of delivery and came through. Thank you.

Thumbnail of user andrewg38
3 reviews
3 helpful votes
March 30th, 2014

Ordered a wedding set (engagement and wedding ring) over the phone. Lee (customer service) helped explain the whole process and reassured me about ordering something online as I'm not much of an online shopper but I couldn't resist the great deals MyJewelryBox.com had to offer. All in all, I'm very happy with my purchase and would not hesitate to order something from them again. A happy wife is a happy life.

Thumbnail of user mariel45
1 review
3 helpful votes
January 11th, 2014

I have ordered two items from this site. Both items arrived in a timely manner, and the product was as expected (or exceeded expectations).
I will purchase from them again.

Thumbnail of user duwonn
1 review
3 helpful votes
March 8th, 2012

I've never purchased jewelry online before and was very hesitant to do so. There's a customer service representative named Lee that made the process easy and pain free. He explained everything a person would need to know about diamonds, the cut, clarity, carat and color. After searching on the site for the perfect engagement ring, Lee processed my order and it arrived within days. My fiance loves the way it shines! I'm already searching through the site for a wedding ring. A+ service!

Thumbnail of user warrenp1
1 review
8 helpful votes
August 18th, 2011

I love shopping here and strongly recommend them! I honestly have no idea what these other reviewers may have experienced but I can honestly say that I have been a long time customer at myjewelrybox.com with almost 10 orders in about 2 years and have only had amazing service and amazing product show up at my door! I can't find better pricing or value or service anywhere!

Thumbnail of user charlesf3
1 review
4 helpful votes
March 17th, 2012

Excellent buying experience, bought an engagement ring and it arrived on time for a Valentines day proposal. The ring is beautiful and my fiancée absolutely loves it. She still gets daily compliments about the ring.

I did a lot of shopping around and they have by far the best value. Buy with confidence!

Thumbnail of user elisabethc2
1 review
11 helpful votes
September 26th, 2011

I ordered a pair of diamond stud earrings for this website last month not knowing what to expect (since it was my first time shopping for jewelry online). I could not have been happier with the delivery time (2 days!) and with the quality of my earrings! They are gorgeous, and I get compliments about them all the time!
Definitely going to be coming back for Christmas this year for my mum and husband.

Thumbnail of user aajaep
1 review
9 helpful votes
October 4th, 2011

I ordered a beautiful Engagement ring for my girl friend 2 month ago and it was everthing i expected and more. I was hestitating at 1st to buy a $2500 ring on line but with the easy return policy i figured i had nothing to loose really. The ring came into a very nice box as shown on their site and the Gemologist Certificate which made the whole deal official and accepted by my insurance company. I would recommand this site to anyone and will definitly shop again@ myjewelrybox.com:-)

Thumbnail of user dans25
1 review
7 helpful votes
October 3rd, 2011

I have had 2 really good experiences with this site. Once for a mother's day gift and once a Valentine's Day gift for my girlfriend. In both cases, being "a guy", a had no clue what to choose or what my mom or GF would like. While the site is really pretty and very easy to navigate, before spending $200, I wanted to make sure. So I called the customer service number, and I literally spent 30 minutes or so on each occasion with someone who really knew their stuff. She asked me about age, size, taste, style, etc before my final selection. Once that was done, shipping was next day, packaging was really nice, and I had 2 VERY satisfied people in my life (who had no idea how much the items cost; they look more expensive than they cost!).

Thumbnail of user alanac
1 review
8 helpful votes
November 8th, 2011

I received my ring recently and it was beautiful beyond comparison! The customer service was "above and beyond," something you often don't see these days; I was extremely impressed. The entire transaction went very smooth and I am oh so very happy with the final product- It's Gorgeous! Thanks for everything!

Thumbnail of user jayb19
1 review
0 helpful votes
November 4th, 2014

This is the easiest site I have ever used. Very easy to navigate and I was able to locate a ruby ring for my girlfriend in like 10 minutes and checkout.
I also like, that they provide a lot of informtation on each product. Its my second orders from them, the last one arrived quickly, and I am assuming this one will as well.

Thumbnail of user stefaniet
3 reviews
8 helpful votes
October 2nd, 2011

I ordered an amethyst ring for my best girl friend for her birthday. I "liked" them on facebook and got a 20% off coupon. It arrived in 4 days and the packaging was really nice. I didn't have to wrap it for my friend. The size was true to fit and she was thrilled with it. Overall, just a good experience.

Thumbnail of user stuartl1
1 review
6 helpful votes
October 2nd, 2011

I am typically hesitant to purchase goods via web sites. However, I took a chance with myjewlerybox.com. I can tell you that besides getting the product that I wanted in a timely fashion and in perfect condition - the customer service is unserpassed for any web or brick and mortar company. Highly recommended.

Thumbnail of user christinac9
1 review
7 helpful votes
November 21st, 2011

This website is great! I got my mother these beautiful earrings that ended up being even nicer than I expected. Highly recommended.

Thumbnail of user mattg11
1 review
5 helpful votes
October 12th, 2011

I placed an order a few days ago and received my package in 3 days! Much quicker than expected! When I opened it up i couldn't believe how beautiful the ring was! It is an anniversary present for my girlfriend and i know she's going to absolutely love it! I will be back 100% next time i need jewelry!

Thumbnail of user eddym1
1 review
9 helpful votes
October 17th, 2011

The website is the best jewelery website I have seen. Everything is organized, with category, price, etc. It is very user friendly, very professional. It makes you want to buy all the products. I am saving my money so I can spend more with them.

Thumbnail of user krisl
1 review
6 helpful votes
October 7th, 2011

I recently purchased a necklace and pair of earrings from myjewelrybox.com, for my daughters sweet 16. I had the package in 3 days and the jewelry is beautiful, my daughter LOVED IT! I will be doing plenty of shopping on this site!

Thumbnail of user eddief
1 review
14 helpful votes
September 26th, 2011

I ordered my girlfriend a ring (not THAT ring yet) on the site and it was beautiful and delivered without a hitch. It looked exactly as it did in the photos. I must say I was a bit nervous ordering on line but i had strong recommendations from a few friends that have ordered in the past plus i called the customer service line and badgered them with questions. They were great and patient with this novice and walked me thru the process so i took the plunge! I could not be happier! The prices are great and the service was really fantastic. The ring came quickly and made my GF very very happy. When I do go to buy THAT ring I will for sure come back to myjewlerybox for sure... In fact I may just do that in the coming holidays! Thanks for simplifying the process for me guys!

Thumbnail of user jw12
1 review
4 helpful votes
October 12th, 2011

I bought an Amethest heart earrings and pendant for my wife from this site. She loved the jewelry and I loved the price!

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About the business

The Internet's Leading Online Jeweler! A Style for Any Taste; A Price for Any Budget; A Gift for Any Occasion!

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