• Traffic School Online

Traffic School Online

Overview

Traffic School Online has a rating of 2.85 stars from 169,099 reviews, indicating that most customers are generally dissatisfied with their purchases. Traffic School Online ranks 2nd among Driving Schools sites.

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
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What reviewers want you to know

Positive highlights

  • Very helpful customer service and thanks for your kind reminders, just been busy with work lately.
  • Unfortunately I'm a repeat customer, but all positive experiences with Improv Traffic School's services.

Critical highlights

  • No way to go back and review address and promo code, which I had a # for (NY101) and it wasn't at checkout
How would you rate Traffic School Online?
Top Positive Review

“This online course is straightforward and convenient...”

Virginia B.
3/11/20

This online course is straightforward and convenient and so much better than spending all day in a classroom to get the same certificate. It is going to save me 10% on my drivers' insurance over the next few years. For me, that adds up to many times more than the price of the course. Like it will pay for itself in two months. Customer service is honest and helpful and responded to a question I had quickly.

Top Critical Review

“Nonstop technical issues.”

Luke Z.
10/11/22

Between it constantly restarting the chapters you're on if you ever click away, losing all of your progress if you dare not finish a chapter in it's entirety. Constantly requires you to re-watch the same videos because it didn't register that you did it the first (or second or third) time. This product is made so miserably that you'd think the entire course was made by government instead of the private sector. 24/7 help desk takes longer to fix problems then just restarting from scratch so you're stuck in an endless struggle of whether to waste your time asking them to restore progress, or whether you should just recomplete the modules.

Reviews (169,099)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (78) traffic school (49) insurance company (31) promo code (36) car insurance (20)
Thumbnail of user virginiab79
Virginia B.
3 reviews
1 helpful vote
March 11th, 2020
Verified purchase

This online course is straightforward and convenient and so much better than spending all day in a classroom to get the same certificate. It is going to save me 10% on my drivers' insurance over the next few years. For me, that adds up to many times more than the price of the course. Like it will pay for itself in two months.
Customer service is honest and helpful and responded to a question I had quickly.

Thumbnail of user michaelt1269
Michael T.
1 review
0 helpful votes
April 16th, 2020
Verified purchase

The course was very easy to follow i completed it in one day I highly recommended Improv if you are interested in taking the course

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Brenda L.
1 review
0 helpful votes
February 11th, 2020
Verified purchase

Easy to sign up for course online. I wanted to lower our car insurance. The course worked great for me. I completed the course and it was sent automatically to my car insurance. I received the discount within 5 days. Mission accomplished.

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ERIC F.
1 review
0 helpful votes
December 19th, 2019
Verified purchase

Very easy to use the on line training service. Was able to finish in about 3 hours. Very educational, though, I thing the DMV could be made more aware of defensive driving in my local area. Just a thought...

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Roger C.
5 reviews
0 helpful votes
November 5th, 2019
Verified purchase

I took this course at the advice of my insurance company, and I learned some new things since receiving my license over fifty years ago.

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Adrian C.
1 review
0 helpful votes
May 19th, 2018
Verified purchase

All theses extra fees are a gimmick, and I've never experienced having to pay overnight fees in the sum of almost $70.. Especially when I live in Houston. The option to be able to pick up the info if local should be available. It seems you take advantage of people who need the certification letter ASAP. I believe this is a sham to get around the state regulated price for the course. RIP OFF...

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Nionne J.
1 review
0 helpful votes
April 20th, 2020
Verified purchase

The course was surprisingly easy and enjoyable as much as these things can be. It was a common-sense approach and I'd definitely do it again.

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Amanda M.
1 review
0 helpful votes
March 8th, 2020
Verified purchase

I wish I had learned more strategy on how to be a better driver as apposed to advise about road rage.

Thumbnail of user shannona360
1 review
0 helpful votes
January 16th, 2023

I have taken several online defensive driving courses. This one is the easiest course to navigate, it has good content and a quirky and funny format. I finished it in one day.

Service
Value
Shipping
Quality
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MJ L.
1 review
0 helpful votes
January 7th, 2020
Verified purchase

The program was quick, the lessons weren't too difficult and I was able to get a discount on insurance. Worth it for the time I put in.

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Talik M.
1 review
0 helpful votes
May 20th, 2020
Verified purchase

I thought the service was convenient and quite informative. I feel much safer being on the road now that I've learned so much.

Thumbnail of user anonymousl367
anonymous L.
2 reviews
0 helpful votes
March 23rd, 2019
Verified purchase

Quick, easy, painless, straight forward. Maybe your design people can apply their skills to the bureaucracy in the rest of this process!

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QC K.
1 review
1 helpful vote
April 5th, 2020
Verified purchase

I've used IMPROV Traffic School before and found them to be the best overall experience after having the unfortunate experience of getting a speeding ticket. Best solution to making sure points stay off your driving record buy far! Super Easy, just pay, take the test, and relax, they do all the filing so you don't need to worry, as long as you take your test before the deadline and you pass of course, then your golden!

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Erika R.
1 review
0 helpful votes
December 4th, 2019
Verified purchase

3rd or 4th time taking the course with Improv. Always a good experience and quick customer support when I have questions. Thanks!

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Theresa F.
1 review
0 helpful votes
July 17th, 2020
Verified purchase

quick and easyI wasn't happy that I was done in four hours but had to stay on for six hours. Other than that it was fine. by the way I did watch all the videos

Thumbnail of user frankj78
Frank J.
8 reviews
7 helpful votes
May 30th, 2019
Verified purchase

make clear on first page that you will automatically send completion notice to Geico - I had to find this answer

Thumbnail of user maryb539
Mary B.
23 reviews
0 helpful votes
March 12th, 2018
Verified purchase

I really appreciated the communication. It was very nice to have direct contact with your representative. They kept me informed about each step, quickly let me know when documentation did not go through, and confirmed when it arrived. Very smooth even with hiccups!

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Mike G.
1 review
0 helpful votes
July 25th, 2020
Verified purchase

So far so good, I appreciate the abundance of information and prompts throughout the registration process.

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Brandon D.
1 review
0 helpful votes
September 5th, 2018
Verified purchase

Seems very easy to use and already I was surprised it was so affordable! Hope it lives up to its promise and i'll tell all my friends.

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Darwin M.
1 review
0 helpful votes
September 1st, 2020
Verified purchase

There was no place to put my coupon code STATE10, to save $10.00, or the X to remove the audio and save an additional $4.50.

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Gail F.
1 review
0 helpful votes
June 27th, 2020
Verified purchase

I didn't like the fact that a ad for cookies popped up. Had to agree to get it to go away. Then I could pay.

Thumbnail of user bethj42
Beth J.
2 reviews
0 helpful votes
June 2nd, 2020
Verified purchase

The man does not read all of the words. He skips words or adds some of his own words. If you want people to follow along have the man say all of the words printed.

Thumbnail of user anonymousf737
anonymous F.
3 reviews
0 helpful votes
March 14th, 2020
Verified purchase

Great, had issues logging in as a return customer. Ruth with customer service helped me get logged in and registered for my course.

Thumbnail of user sturiale
2 reviews
0 helpful votes
March 1st, 2024

You have to have different email addresses for yourself and your wife. So you have to set up a BS email account. They also want you to have access to a camera to verify your account. They don't tell you in advance. They were good at one time. They just lost 3 customers. They better refund my money.

Tip for consumers:
Customer service is horrible. Not friendly at all.
Bad attitude.

Products used:
None.. Canceled within 10 minutes.

Service
Value
Shipping
Returns
Quality
Thumbnail of user christinec324
Christine C.
1 review
0 helpful votes
November 11th, 2018
Verified purchase

Not happy with hidden fees $8.00 for DMV Cert. and $1.50 mailing fee. Should show total price of course up front.

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