• Hermes UK

Hermes UK

Is this your business?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

Hermes UK has a rating of 1.07 stars from 138 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Hermes UK most frequently mention customer service, worst delivery, and real person problems. Hermes UK ranks 418th among Shipping sites.

  • Service
    67
  • Value
    56
  • Shipping
    61
  • Returns
    48
  • Quality
    50
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
5
18
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Shocking customer service... shocking contact centre.
How would you rate Hermes UK?
Top Positive Review

“ONLY MY DELIVERY DRIVER”

Leaa A.
6/14/22

My Hermes delivery driver is amazing! So polite and professional. Since he has been delivering my parcels I receive them in time and in damaged! Basingstoke area. Well done Gorav.

Top Critical Review

“Complaint not able to talk to someone”

Elizabeth G.
2/4/23

Not a good company pay next day delivery and dont receive the item. Cant contact them as dont give you options as press to start chat but your not talking to anyone. This is bad customer service as dont make it easy to talk to someone and make a complaint. It human rights we can make a complaint. They should learn from complaint as that part of good customer service and principles. It seems this service does not care about it customer

Reviews (138)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (25)
Thumbnail of user leaaa
1 review
0 helpful votes
June 14th, 2022
Verified purchase

My Hermes delivery driver is amazing! So polite and professional. Since he has been delivering my parcels I receive them in time and in damaged! Basingstoke area. Well done Gorav.

Thumbnail of user suec858
1 review
0 helpful votes
November 8th, 2022

We always have great service, our courier is the same man, he is really nice and efficient, thank you no photos my husband has the sandals on, ha ha.

Tip for consumers:
Always check providers.

Products used:
Sandals

Service
Value
Shipping
Returns
Quality
Thumbnail of user paulr2188
1 review
0 helpful votes
June 17th, 2022

Had a parcel delivery didn't hear first but nice delivery man nocked really hard unlike some others who just leave very efficient as good as amazon who leave parcel at all cost

Products used:
Copper grease

Service
Value
Shipping
Returns
1 rating was submitted through the Sitejabber Browser Extension or converted from reviews due to lack of content.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

We are one of the UK's largest parcel delivery companies, with myHermes ParcelShops and Courier Collections from only? 2.79. Find out more about myHermes here
<br/>

How do I know I can trust these reviews about Hermes UK?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Hermes UK?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business