MyHeritage

Have tested several programs like this one. In my opinion it is the easiest one to manage. And a very professional support if you need any help

First of all, short waiting before being connected. Friendly voice and easily to be understood. Easy and clear advise concerning what and how to accomplish what one wants. Guided me through the whole procedure and made sure I understood what was needed. Made me feel satisfied and wished me all the best.

It was very pleasant to get the help from Tessa, from my heritage. Well informed, correct and to the point. Thanks a lot for that.

Kristina from My Heritage called me right away. I was unsure whether to open several family trees or just one. Kristina was very helpful and answered all my beginner's questions. So I feel happy and free to continue the work on my family tree. Thanks a lot for your help. All the Smart Matches are just wonderful!

I could not access my family tree which I started several years ago. I left a message and was contacted from customer service by AARON who very patiently and politely tried every possibility until he managed to find out my business email address which I had used upon establishing my account with My heritage. That email does not exist anymore. Unless AARON's kind assistance, the tree would have been lost. Many thanks!

MyHeritage representative Paul was absolutely amazing, friendly, knowledgeable and professional. I received my kit, got my results in a decent amount of time and was so excited to see my heritage as well as who I was related to. I highly recommend my heritage (:

My family tree had not been active for approx 10 years and had some quite valuable information which would have been quite hard to replace after the passing of my parents. The tree would not open but after some great help from Peter the support worker it was reinstated and worked perfectly.
Thank you Peter

Satisfaction totale, personne compétente et très aimable qui a su prendre son temps pour bien expliquer le problème rencontré et en a profité pour expliquer à un débutant divers aspects du fonctionnement du site. Une telle disponibilité n'est pas si fréquente, raison pour laquelle je la souligne.

My Heritage is a SUPERB site. In 11 months they have helped me find 3,928 people and 1,073 families. Some of my lines go back to before 33A. D. I was initially disappointed because unbeknowns to me the covid virus was causing multiple internet dropouts in Ausralia. This meant that if the internet dropped out while I was adding names they could not be synced properly. I apologise unreservedly to My Heritage for my former negative comments. Pauline Osborne

I've had lots of fun exploring my family's genealogy with MyHeritage... and the customer support has been excellent. They were able to help me with a few issues and responded quickly.

This is a great resource... trying to find all this information completely on my own would be difficult. They've done much of the searching for me and that makes the process go faster (I have more than a thousand people in my "tree").

GORDON

Bonjour, suite à la première intervention téléphonique de votre collaboratrice Myriam, nous avions convenu d'une deuxième rendez vous pour continuer les manipulations sur mes arbres. A la date prévue et à l'heure prévue elle m'a appelé et grâce à tous ses conseils mes problèmes sont tous résolus et je profite pleinement de mes arbres et mes abonnements.
Un grand merci à cette personne qui est vraiment d'un professionnalisme et d'une gentillesse que l'on voudrait rencontrer plus souvent.
Cordialement.
Jean-Pierre ysinckowitch

I thought I deleted myself in the tree.ID 1.
My heritage contacted me, and phones failed twice, but in 3 sessions Sharon was polite and patient to talk about problem, and gave me some suggestions which I could do. Only changing ID nrs is not possible which I can fully understand. But with suggestion I can try it. I contacted my heritage last year and now again they contacted me fast and were helping as far as possible. Thank you Sharon

I ordered 6 DNA kits for me and my family, and I thoroughly enjoyed linking them together on the My Heritage website, and learning more about my ancestors. It was a great experience. In addition, I had one minor billing issue and Joshua (Customer Service) quickly handled my issue very professionally. I highly recommend My Heritage to anyone who would like to learn more about his or her family teee and history. Thank you!

I had a difficult and unusual problem which the support team solved with a lot of telephone patience.

I called the help desk to resolve an access problem derived from our webmaster having changed his email address. The person who answered my called stayed online with us for well over an hour until the problem was solved (we were on hold while he got the technical staff to fix the problem)
On another problem, I corresponded back and forth with the same help desk professional at least a dozen times until this was solved as well.
Five starts for personal attention!

I have purchased my kit in 2021. I have to say that our post works not always good so there probably they lost my kit in the post. After beginning of the war in Ukraine i have completely forgotten about the issue and it came to my mind 10 months later. Despite this fact the support from Heritage was right and appreciated. They offered me payback or sent new kit. I have asked to send the new kit to Poland, where the package can be safely taken.
Weel done, thanks for the support, My Heritage.

Although I knew my ancestors' families names, I was short of information about their own ancestors. Therefore, I paid the corresponding fee to My Heritage in order to have it look out for them, which they did and continue doing. On that account, I am duly and completely satisfied with My Heritage's work.

J'ai appelé deux fois pour demander assistance... dans les minutes qui ont suivi, j'ai reçu l'aide sollicitée. Compliments! Mes interlocuteurs m'ont aidé avec patience et compétences. Merci MyHeritage.

Super. Réponse rapide et pertinente.
Appel téléphonique des USA en tenant compte du décalage horaire. Très professionnel et compétant.
MERCI.

Thank you Megalie, for your quick and prompt assistance.
I would only recommend, that the software developers correct this loophole of losing 2FA when somebody like me forgets to transfer the authenticator app to his new phone.
Thank you again and kind regards,
Vladimir

Moro no Brasil e, por causa da legislação do país, vi que algumas pessoas encontraram problema para enviar as amostras. Mas, enviei um e-mail para o suporte, fui prontamente atendida e me explicaram que resolveram a situação criando uma central aqui no Brasil, em Campinas, para receber as amostras e encaminhar para o laboratório.
Fiz a compra, recebi os envelopes e o formulário junto com o kit. Tudo perfeito. Fiz o envio por Sedex (gastei menos de R$ 50,00), declarei como "kit do MyHeritage" e foi super tranquilo.
Em 3 dias minhas amostras já estavam em Campinas e em 8 dias já tinham sido entregues no laboratório nos EUA.
O suporte funciona. Atende em inglês e português por e-mail. Recomendo.

Through a mistake of my own doing (wrong synchronisation configuration) and a bug in the back-up I lost the tags to the foto's on the site. Although it took a few weeks to figure out the mistake and how it could be fixed the support never let it drop and eventually came with a solution.

I got the DNA-kit 7 months ago, and sent it back in January. I didn't hear anything back at all. I contacted support and it turned out it got lost in the transport. They offered to send me a new one right away without any additional charges.