MyHeritageReviews 5,560

My account was overcharged as vat ontop of what was the "offer" was not explained. Phone calls back and forth and finally spoke to a manager today who tried offering me everything under the sun to stay! I explained that I want my money back under the sites guarantee. She told me it will take 14days and I will be sent an email. I asked for her email address and she kept saying that it will be in the email, eventually I got the email address from her only to send her an email saying confirmation of my cancellation and refund has not come through lo and behold the email address is invalid! I do g hold out hope for my refund. Disgusted with the customer service

I signed up for a free trial and used the site for a week. I had access to all the information sites and they never made it clear that it takes TWO subscriptions to see all information AFTER trial period. I paid for the year subsciption that was being offered every few minutes and as soon as the 14 day trial was over, I was shut off from 99% of the intformation unless I wanted to pay for a data package. I thought that was what I had already paid for with my subscription. I could have just put my family tree into my software for free. I feel like this conpany is practicing the old bait and switch business practice. There was definitely no Clear disclosure of all costs involved. I had told 3 friends about the site. I called them back and told them NOT to join. Very disappointed. Also very annoying that you cannot add marriage dates later.

As a subscriber since 2006, I had always considered MyHeritage as the best and easiest 'net genealogy site to use. In 2012, I suddenly started having difficulty updating my trees, and nobody at the time seemed to be able to find the problem. Because my data had gotten badly out-of-date, I had decided not to renew in 2015, but was advised to talk to the new tech team first. It took 3 months of emails for the team to understand my problem, and find the solution, including the tech team interacting with the programming staff, but they stuck with it (while keeping me fulling informed), and succeeded. Noam, the tech adviser was VERY patient with an old geezer trying to explain my problems.

I started my family tree in 2009 with the FamilyTreeBuilder (FTB) from MyHeritage. Soon after that, MyHeritage introduced a wonderful seamless mutual update between FTB and the family site. Such a combination of the genealogy approach (FTB) with the Wikipedia-type gathering of information from the family-site members makes MyHeritage the best family-tree site in my opinion.
MyHeritage also publishes a good newsletter. In its August 2015 issue, an article by Thomas MacEntee «The Power of Story: Yours, Mine and Ours» tells us to collect family memories and publish them on the family tree. Yet, at about the same time, MyHeritage changed the family-site design so that family memories (articles) can no longer be published. Worse still, the already published articles can no longer be accessed. Already in 2014 a related feature was disabled; commenting the family articles by members of the tree. Both the articles and their commenting are important for the family-tree members to keep some degree of contact that often is limited to the interest in genealogy, common ancestors and the places they lived in.
MyHeritage is a good genealogy site. It also has an able and devoted support team that offers a quick and effective help with software questions.

I tried to use their service, however, I found it to be subpar. I tried to cancel the account, and thought I had, however, that cancellation apparently didn't go through and I was charged 119. I tried to call to have the issue taken care of, however, after leaving multiple messages, I was only called back once, and didn't catch it. They left a number to call back, but after being on hold their system told me to call back later and hung up on me. At this point I have disputed the charge with Paypal, citing the entire issue, and will be taking the issue up with my bank as well.

I signed up for this service and was immediately unhappy with the results. When researching a family member, I was asked to spend yet more money to access a completely different research site (this one even more expensive than My Heritage). I have been attempting to cancel my subscription to My Heritage for weeks and STILL have not been able to do so. I want a full refund of the $119.99 I paid for a subscription that does not fit my needs, but I can't seem to do it (in fact, this morning, their toll free number range twice, then went to a busy signal). Any calls I have received back from customer service have left messages advising me that they can help me figure out what I don't like about their site... but I just want to cancel... researching your heritage shouldn't be an anxiety provoking experience and that is what I am feeling! At this point I have disputed the charge with my credit card company as I have no other option.

I am attempting to cancel my subscription (As of today, I have one day left on this subscription). I have tried to cancel it, but my password is not accepted. (Even though I am sure that my password is the one that I used initially when I set up this account). I have attempted to reset my password 3 times but have not received a response to my password reset request. I do not want to continue my membership and wish to cancel it but am now very close to the expiration time and I assume that I am now in danger of having an unwanted renewal charged to my credit card.
I feel that this site has very poor customer service support and should have a better system for providing prompt response to emails. For this reason, I would not consider signing up for this service in the future.

Poor (the worst!) customer service I've seen in a long time. It takes DAYS for them to respond to support request emails, and then, more times than not, they don't answer the question I've asked. Like was mentioned before, I was first billed $131 when I decided to try MyHeritage for one year, but then 4 days later I was billed an additional $119.40. I've called my credit card company to dispute the charges. THESE GUYS DON'T DELIVER WHAT THEY PROMISE... GO with Ancestry.com -- much better service and quality of records.

MyHeritage is affiliated with (probably owned and operated by) FamilySearch.org. Didn't know that before I did a trial period and forgot about it. Only used the site once. They charged my card $119, but only would refund $59 after I tried cancelling my subscription. That's their policy. The same is true for FamilySearch.org. This time, instead of getting my 'partial' refund, I got charged $159.
I was promised a refund of the erroneous $159 and the partial refund of $59 in... 3-10days. I asked several times to speak with a supervisor or manager. Never was allowed. And, even after their mistake (which caused other issues with my bank account), they still refused to give my initial full refund. Oh, they offered a $25 gift certificate to use on their products. I'm quite upset, to say the least.
Ancestry.com is better and the site is more user friendly, too.