MyHeritageReviews 5,560

Seit Jahren nutze ich MyHeritage für die Familienforschung und bin immer wieder begeistert von den Möglichkeiten und Entdeckungen, die dieses Werkzeug eröffnet. Besonders vorteilhaft ist auch die App, die einen unkomplizierten Zugriff auf alle Daten und Fakten des Familienstammbaumes ermöglicht. Die Anwendungsfunktionen sich i.d. R. selbsterklärend, sollten die Hilfe-Seite und die FAQs nicht Fragen klären können, wird durch kompetente Mitarbeiter zeitnah und zufriedenstellend geholfen - und das sogar am Wochenende!

I was using a different ancestry website for a year and recently switched to MyHeritage. I was used to the way the other website displayed relations as far back as my 10th Great Grandparents. Or how the cousins that far back were displayed. I noticed that MyHeritage at some point would refer to the grandparents as 5th, 6th (or whatever) generation. I asked MyHeritage if they could change the way they display the relation and they said they would look into it. They did however, give me directions on how I could look it up myself. It was a huge help to me. So now when I type up the family tree I will be able to include how the person is related to me. I am slowly learning how to get the most from MyHeritage. So glad I made the switch.

I was under the impression MyHeritage was a free resource because the page I filled out originally said it was FREE! That page 'seems' to have disappeared. Simply looking for some help from support to correct a mistake I had made on an entry, I discovered this is NOT a FREE site at all! I began using MyHeritage March 16,2016 and I will stop using MyHeritage March 16,2016. I will NOT use any product under your false pretense or misrepresentation. The little bit of my tree that I had begun had me very excited to continue with MyHeritage so my disappointment is palpable. If this is not the correct place to post this notice, would someone PLEASE advise! Thank you, Pat

Since I am not the smartest "techie" in the cookie jar, I confused my account the first day! I requested help from Customer Services and Dean came to the rescue. Everything he suggested didn't work and he never gave up on me! It took over a week to get it straight but I'm sure that is because we are in very different time zones. I am enjoying my experience with My Heritage and 23&me.com. I only need more practice before I can give My Heritage a rating of 10!

On 3/13/16 I received an email telling me they had charged me $100 for the next year. I did not authorize the charge and immediately cancelled effective that day and received an email telling me my account is cancelled effective 1 year later. Could not reach them by phone as it was Sunday and they were "closed." Sent an email requesting cancellation and credit for the renewal.

No response to my email so I called and spent almost an hour on the phone with them and after 2 escalations, they offered $50 credit. I advised any other business with auto renewal notifies me ahead of time. They claim that makes no difference to their customers. What a crock.

This business is a scam. It sounded credible to me initially because of its relationship with 23andme. I will dispute the charge on my Amex bill and also notify state attorney general.

My name is Howard Barnes, I am a 74 year old great grand father and father of 8.
I came from a very large family and through two wives I had a large family.
I thought it may be times to leave a little history for my children and grand children.

MyHeritage is so easy to use, in just a few days I have registered more than 125 people mostly from old pictures and my momma's bible. I have gone back to the early 1800's, MyHeritage keeps feeding my with matches
MyHeritage helpful and appreciative folks
I am thankful that I found them

I have been looking around to find a programme that was easy for all the family to operate, and feel comfortable with given their input to our family website. My Heritage has done just that, it has covered a good number of points, I would be even more happier if the record matches were not so expensive that would be the only criticism I have with it other than that I am extremely pleased so far. I hope it continues to amaze me with what it may find as the tree grows which it has done already. All in all a very good and reliable programme.

As a subscriber for several years, I had always considered MyHeritage an excellent genealogy site and easy to use. Recently I started to have difficulty syncing my trees. I emailed Customer Support and the next day Yoel contacted me but, after several attempts, we were not able to solve the problem by email. Yoel then suggested that we set up an appointment for him to communicate directly with my computer through "Team Viewer". Within 30 minutes he had the problem solved. It was very pleasant and rewarding experience and confirmed my good opinion of "My Heritage"
George

I was hesitatingly ready to pack it in and say goodbye to continuing My Family Tree on Heritage.com because I was unable to come up with the outrageous renewal fee. The Canadian dollar had fallen to an all time low which had made things worse for me. I had written to My Heritage Support Team explaining my situation. Within a few days, I had gotten a phone call response from Daniel. He had told me not to worry someone will contact me soon to help me work out a better price. That same day I had heard from Avi. He was extremely helpful as he explained the different packages and which one would be most suitable for me. I was not rushed into making a decision. When I did, Avi reassured me of my choice as being appropriate, explained in detail once again what the package will include and helped me through my online payment. Thank you Avi and Daniel.
A few days after, to my astonishment, I had received an email stating My Heritage Data Subscription was about to expire. Naturally, I was stunned by this development. Once again, I had written to My Heritage Support. I received an email from Dean with a review of my subscription. We corresponded with a few exchanges of emails until the issue was resolved and I did not have to pay any additional costs. Dean was thorough in his explanations and answered all of my curious questions. Dean, I am very grateful for your patience and support. Thank you.
I have wanted to upload My Ancestral Album from my Facebook timeline to My Family Tree. I went to my mothers ancestral village in India in April 2015. I wanted my relatives who do not have Facebook to be able to see my pictures and read my article about my trip. I had no idea as to how to go about uploading the album. I had sent an email to Dean asking for his help. I am pleased to say, Dean sent an email explaining in detail the procedures as to how to accomplish this. Many thank s to you.
Dean, I want you, Avi and Daniel to know I have truly appreciated all of your quick responses and kind support. I have found building My Family Tree on Heritage.com to be a fascinating endeavour and you have jointly given me the opportunity to continue to build on to my tree. Hats off to you all and the rest of My Heritage Support Team.

Like most who got scammed, I used the 14 day trial. Thing is, I never use my paypal or visa for trial things - I always get one of those discard visas, make up some fake name / mailing and have at it. Been scammed too many times with "canceled" 14 day trials. 14 days go by... okay... now this is the fun part. If you want to get the full service you have to pay. The automatic direct tells you it is a monthly plan, however, if you continue & aren't carefully they will bill you for the WHOLE YEAR unless you complain to their customer service for the monthly link... Fun right?... What this site also doesn't tell you during the trial is all those perks you get are a combination of the TWO services they offer you. To copy that ability during those 14 days you have to purchase BOTH services. The yearly service to search others' trees, smart matching, etc. is $150 top buck. To get the data services and be capable of viewing profiles that are NOT public [but which you can see some information from unless you click] is $120. Nearly $300 if they catch you in the scam of paying for the services on the yearly... if you want this service COMPLAIN to their customer service and DEMAND the monthly link. Otherwise you're giving them $300 for a year, and trust me, if you are any good at research you don't need a year on this site. 3 maybe 6 months.

I was billed twice for their service. I immediately complained.

They repeatedly claimed that they could not see where I was double billed in spite of my sending copies of CC statements.

When they finally admitted that "another company" with the SAME NAME had billed me--they said it was too late to get a refund--although I had been complaining since well before their refund shutoff date.

This is the most dispicable company that I have ever encountered.

Stay away--their Genealogy information has been incorrect and misleading.

Use Ancestry- I find they offer a much better software interface and more reliable information