About the Business
MyHeritage is the leading platform for discovering family history internationally. On MyHeritage you can explore your global roots, find new relatives, and make amazing discoveries with genealogical search tools. Start your family tree by entering a few names, and MyHeritage will do the rest. MyHeritage’s matching technologies for genealogical research will automatically find new information for you in a diverse collection of 47 million family trees built by users all over the world, and in a huge database of 20.1 billion historical records. The historical record collections include vital records (birth, marriage, and death certificates) from 48 countries; census and immigration records; gravestone and burial records; and much more. Learn more. Scan and improve your family photos with MyHeritage’s AI-based photo features: repair scratched or damaged photos, colorize black and white photos, bring blurry faces into focus, or even animate your photos. The MyHeritage DNA test reveals your genetic origins across 2,114 geographic regions with a simple cheek swab, and matches you to relatives you never knew existed in MyHeritage’s DNA database of 7.8 million people. Your DNA results are private and secure, and will never be shared or sold.
MyHeritage Reviews Summary
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
This summary is generated by AI, based on text from customer reviews
My Heritage! Le meilleur logiciel de généalogie que je connaisse. Pourquoi? Il donne accès à de nombreuses sources généalogiques; remonter dans vos origines, vous relier à dautres familles est facile! Avoir accès aux autres généalogies, cest une chose mais ce nest pas tout. Il faut aussi des outils! My Heritage met à votre disposition des outils qui facilitent la recherche comme les « smart matches » et les « record matches ». Un clic et vous êtes sur des sources dinformation. Vous pouvez ajouter, comparer, corriger, enrichir facilement votre généalogie. Quant aux erreurs de toutes sortes, le logiciel est là pour les détecter. Exemple: Pierre est né en 1870 après la mort de sa mère en 1868: un clic et vous pouvez voir où est votre erreur. Ou encore tel nom de lieu apparaît une fois avec telle orthographe alors quil apparaît 15 fois sur telle autre. Recherchez-vous les doublons, un outil puissant parfois trop puissant au point de vous indiquer des doublons qui nen sont pas - MAIS vous avez pleine maîtrise sur cet outil pour quil recherche seulement ce que vous voulez et éviter, par exemple, les personnes qui portent le même prénom même si cest parfois utile. Vous saisissez? Le support est rapide et efficace ce qui est loin dêtre le cas pour dautres logiciels.
Grâce à My Heritage je suis devenu un « mordu » de généalogie ». Jy consacre une heure par jour depuis 2 ans et me voilà à plus de ******* personnes. Actuellement ces 100 nouvelles personnes que jajoute toutes les semaines. Je regrette de navoir pas commencé plus jeune. Je suis âgé. Le temps presse. Je voudrais laisser à mes descendants une belle généalogie.
MY HERITAGE UN TRÉSOR À DÉCOUVRIRFACILE À UTILISER. NHÉSITEZ PAS!
I have used My Heritage for about 5 years now and have learnt many new things about my extended family. I have also met many of my relatives whom I have never met before. The site has been a focal point for the extended family and in some ways has brought us all a bit closer together. I recently had an issue with my site and contacted My Heritage by email on a number of occasions without response. I resorted to ringing them and they then promptly resolved my issue and assisted me extensively. I am happy to recommend the My Heritage system to any potential users
Door MyHeritage te gebruiken om mijn stamboom te maken kon ik teruggaan tot de jaren 1600. Dit had ik nooit kunnen realiseren zonder hun hulp. Eén van mijn voorvaderen was zelfs een Oostenrijkse zadelmaker, fantastisch toch?
Like others I forgot to cancel my trial and after canceling on day 15, they refuse to give a full refund. First offering 25% and then 40% after I pushed it.
I shouldn't have to push it at all since they say they have a 30 day money back guarantee in their terms and conditions. What despicable business practice to not honor. It.
There is information on my family completely incorrect. I did the 14 day trial to try to find out why and to correct it.
Got an email the day after it ended and told I was being charged for the year. Emailed and called immediately, told them it sure would have been nice to get an email the day before telling me my trial was ending.
Their response? Too bad.
Has to fight and threaten them to get 1/2 back.
So, here is my response to them taking my money!
Information on my family is wrong, I could find no way to correct it and and I got hammered for a fee.
STAY AWAY!
I am very pleased with MyHeritage! It is very professional and great concept. It is very user friendly and the support is very good! I feel like I get better contact with my relatives!
What terrible service! Emailed them twice to cancel within the cancellation period and a guy called me on the phone, I had to reiterate many times that I wanted to cancel and get my money back and he just did not want to hear it
Will not use this website again EVER
Due to a wrong klick while synchronizing the data from my heritage to the family tree builder I lost 5000 relatives and I had no backup. Daniel from the support managed it to restore the complete data which took some weeks but finally was successful. A great thanks to Daniel for this! Robert
I called the Support Center in Tel Aviv last week with a problem. I was just blown away with the service I received there. The several calls I made was promptly answered and the support persons I spoke to was very patient with me and very professional. I was taken through the problem step by step and this was followed up with a three page e-mail that I used to make the required changes. Thank you Shill and especially Freja. You were both great.
I was in need to make substantial changes on my family page. I was surprised how fast Sharon was able to help, how patient she was and how she was able to explain in a way I was able to understand. Within minutes all the problems were resolved and the service was excellent. I am so pleased to be a member in the MyHeritage site.
Rami Naim, Israel.
I have both ancestry and my heritage To to be honest I like my heritage it is easy to work and more people friend and they help out the people are great there thank you
I am using MyHeritage FTB since 2012 and enjoy it very much. It is a very good system to search for family and maintain the family tree.
Kees Vork, The Netherlands
I had questions about DNA matches and Dana explained perfectly what I wanted to know! Now I understand that my actual matches are not immediately usefull but I am sure that in time the DNA matches will be of great help!
Soon after subscribing to MyHeritage my daughter had problems with her password which was promptly attended to. This solution led to the discovery that there were two family sites(our fault) and MyHeritage was again very helpful in helping us out. Excellent service right through.
Nice UX, good service so far. Seems a valuable resource.
I have been using Heritage now over 2 years, and have complained many times about it unable to "find and sort duplicates" the "merge" I have been told that it is all being sorted, but its not happened after 2 years. If they do not sort it out by the end of my contract, I will cancel and refuse to pay, as it is its expensive for me as a pensioner.
I have 3 trees written by cousins, and I want to merge them, but cannot do it properly in Heritage, which is very frustrating.
I have never found much European records, and this does need to be expanded, but to be honest its better than Ancestry for this.
Jutilise Family Tree Builder depuis 2008, qui parmi plusieurs logiciels de généalogie que jai essayés, est celui qui me convient le mieux et que jai adopté.
Suite au passage à FTB 8.00, jai constaté que les noms de lensemble des individus de mon arbre avaient été dupliqués une quinzaine de fois. Nayant pas réussi à corriger ce problème moi-même, jai fait appel pour la première fois au support en ligne de MyHeritage.
Jai reçu dans la journée une réponse très courtoise à mon courriel de la part de la personne qui prenait en charge ma demande et jai adressé en retour les renseignements complémentaires qui métaient demandés. En quelques jours et après plusieurs échanges de mail, mon problème a été résolu à ma plus grande satisfaction.
Je remercie chaleureusement le support MyHeritage et notamment mon interlocutrice Alexandra qui a su prendre en compte ma demande et y apporter une solution rapide.
I have been using this site for several years-and it's amazing. However, with some of their new features, including "Theories", I was not clear as to how to facilitate this. I sent a query to the help people and within a few days, they answered my question, as well as a follow-up question I had. It was clear, efficient and effective.
I used your site to build a genealogy tree and I found it very easy and used friendly.
In addition your service was excellent.
Thank you very much
Nurit
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Carol,
Thank you for your review here on SiteJabber.
I am sorry to hear that you have had an unpleasant experience with us here at MyHeritage.
Would you be so kind as to contact me at support@myheritage.com with my name in the subject line.
This will ensure that you are forwarded to me. I would also kindly ask that you outline your situation and I will be more than happy to assist you with this.
Looking forward to hearing from you.
Kind Regards,
Dean,
MyHeritage Team.