MyHeritageReviews 5,560

Okay I did sign up for the 14 day free trail, and do to some health problems that too over, forgot about cancelling. None of that is or was, My Heritage problem. But when they sent me an email about charging me $120 for a years membership I replied saying that I wanted to cancel ASAP and refund any money.
They called to tell me that the years membership CAN NOT BE CANCELED and that therefore there would be no refund. When I complained about this policy, they said that if I had cancelled during the 14 day period there would not have been any charges to my card. BUT- since I had not cancelled then, there was little they could do.
WHF kinda policy is this that once they charge you for years membership there is no way to cancel.? COME ON - THERE HAS TO BE A WAY! THIS IS A NO BRAINER!
A much better policy would be to tell me that "We will have to charge you for a months membership, $120/12 = $10 a month. Then they could refund $110. I could live with that, but NO they can't do that! SO WATCH OUT FOR THIS SITE. If I were you I would check out ALL OF THE OTHER heritage web sites for their refund policy before joining this one.
REALLY PISSED!

I've been researching my family tree for a few years now. I was becoming bored with the Ancestry layout - so decided to give MyHeritage a try. I tried it for a month - but decided to not go ahead with it.

I received a reply from my cancellation request, which offered me six months worth of the premium service and six months free access to all data records - I thought why not?

The website is okay - I like the layout - and the records available are good, however, it's the discovery hub I'm unsure about. I'm fairly certain the "discoveries" they give you are dependent on other peoples family trees - which can be incorrect sometimes. They offered me a person who was apparently my 11 x great Grandfather - I don't think he was. Also, I get notifications such as they've found the second Cousin one removed of my seven times great Grandfather - a tenuous link to say the least.

I don't think it's a terrible website - but I can't say I'm 100% happy with it either. I'm keeping with it - I've got it free until October - so I've got a few months to see if things improve - fingers crossed...

Is the company headquartered in Tel Aviv, Israel or Lehi, UT? I read several reviews that the Customer Service phone number was 'no longer in service' then on another the reviewer said a CS call was ultimately received from Tel Aviv. Also, This site shows Lehi, UT as the HQ but doing a Google search up pops Tel Aviv.
Bottomline, do I want to put my genealogy on this site or not??? Thanks for any input.
Sincerely,
Wilting Prairie Rose

May 16,2016

Ive been on My Heritage for a number of years. I didnt really know what I was doing when I set up the family trees, and ended up with 3 websites and 3 family trees, at least two of which were mostly duplicate profiles.
I recently discovered that my updates were not syncing to the sites, which was unfortunate since there had been a number of recent deaths in my family, and family members were getting cheery birthday and anniversary reminders for people who had died. Try as I might, I couldnt manage to update the files. In fact, I seemed to add sites every time I tried to consolidate them, and it just kept getting messier. I even upgraded to premium in order to be able to call customer service, but for some reason the customer service number of *******135 can no longer be reached from Canada.
Today, Shimon from the Tel Aviv customer service centre called me and helped me to fix all the problems. Overall, we likely spent 90 minutes or more on the telephone, and he helped me to understand the difference between projects on Family Tree Builder and family trees on My Heritage. He walked me through the process of updating the projects on Family Tree Builder, deleting the 3 websites, and then uploading the two family trees I wanted onto one website. He also showed me how to eliminate duplicates profiles. He called me back three times, giving me time to review the trees and make sure I wasnt deleting anything I needed, and he checked back to make sure everything was working. Id definitely give the customer service for MyHeritage.com 5 stars, but Id like to see them add a telephone number that can be reached from Canada.

Daina Di Veto

May 8,2016

I left a message for customer service 2 days ago and have not received a return call. Today, the same number is "not in service". The number *******135 was provided by Alexa in My Heritage Support on Sunday May 8th.

I support my family trees on MyHeritage from 2011, and can confirm that I'm very satisfied by the site support. MyHeritage support group provides prompt and well qualified consulting. The Family Tree Builder application and the MyHeritage site have a friendly and intuitive user interface, so anyone can investigate and edit family trees easily. It is possible to upload a lot of relevant data about the family history. MyHeritage helps to families with staying in touch.

De vorm en de opbouw van de familiestamboom zijn makkelijk in te vullen.
Jammer, dat de matches die ik krijg, niet goed kan controleren, omdat ik dan een abonnement moet nemen. Het bedrag dat staat aangegeven is zonder btw. Ik vind 13,95 per maand en dan nog in één keer voor een jaar betalen veel geld. En kan ik er ook weer vanaf zonder dat dit gevolgen heeft voor mijn stamboom? Ik weet ook niet welk voordeel ik ervan heb: kan ik dan mijn hele stamboom invullen?
Één keer heel blij, dat ik 40 gratis matches kreeg gerelateerd aan mijn in 1960 overleden moeder. Het bleek, dat zij werd opgevoerd als schoonmoeder van mijn echtgenoot met wie ik in 1970 ben getrouwd. Zij hebben elkaar niet gekend. Ik kreeg 40 familieleden van mijn echtgenoot toegevoegd! Ik ben op zoek naar de wortels van mijn vader en moeder, maar niet naar die van mijn echtgenoot!
Van 200 personen naar 240 personen, dus mijn gratis stamboom is bijna vol met 20% personen waarnaar ik niet op zoek ben. Mijn enthousiasme veranderde in een teleurstelling.
Een pluspunt is, dat ik een goed antwoord van Tamara heb ontvangen op mijn vraag.
Louise J. Bénard - Peters, Peters website moeders naam Kramer.

Signed up for trial month. Was familiar with other services which charged by the month so I thought I'd go another month. Was SHOCKED when I was charged for the full year. Just a few days after I saw the charge -- not using the service in the meantime -- I called asking for refund. Representative was condescending and gave me only 40% back, even though they say full refund within 30 days on their site. They may have good sources for research, but their business practices are not good.

A few days after posting this review, rep called and explained over and over why they couldn't refund -- I should have read their small print. And, yes, I should have, but they still should have given me my money back since I didn't use it after seeing the charge. The only time I used it was during their 14-day free trial. But, yes, I should have read the small print. The second customer service rep was not condescending.

I can make my case 'til I'm blue in the face, but I should have read the small print thoroughly. They do have a good set of records to go through. I do wish they charged by the month, however. If they did, I'd still be with them. $12 or $13 a month is a lot easier to okay than $149 all at once.

I was invited to join, I did and found it fun. I could post my messages as often as I had ideas to say. I was made the ground zero because I am the oldest, though my brother before me was the real oldest of the existing group, he was not into computers. I wrote profiles of everyone in my original family. How did I do it, even after everyone had gone to the next life? I was the youngest in our family, only to be "seen" not to be "heard." I didn't squawk about my status. If you can't lick them, join them, I said to myself. I became an observer, I memorized things that happened, I listened. Result, I could write the profiles of everyone today, even though they are all gone. Everything I write about now all come from my memory bank. It even amazes me how I did it. When I review what I had written, it gives me joy reading them all over again. My original family expanded to my two daughters and a son-in-law. They are on their own to create their own profiles.

At times I come upon a problem, the MH customer service is ever ready to provide the needed solution. I figure we're all one big family in this big Universe. Million thanks, MyHeritage!