MyHeritageReviews 5,561

I signed up for a 7 day trial. On the 8th day (I know, it was my mistake thinking I signed up for it on Monday, but it was actually Sunday) I was charged 89.99. I called for a refund and the woman who answered the phone refused to issue me a refund. She kept saying "according to the terms you agreed to", making it sound like it was some sort of trap.

I told her that, nowhere in the terms that I agreed to, did it say that they will never issue a refund. I understand that my account is automatically billed after 7 days, that IS in the terms, but not issuing refunds isn't, especially when it's only a day after.

When I told her this, all she could say is "that's how trials work". I kept telling her I understand that, but they still never said at any point that they have a no refund policy.

She finally said "why didn't you just cancel it within the 7 days?".

At that point I asked to speak to her supervisor, and she said "I'm actually the account manager".

I'm terribly upset with the way they treat their customers. The sad thing is, I think they have a great product and would be interested in joining in the future, I just can't afford it right now. But if they treat their customers this way, I would be hesitant to ever join them.

I didn't find what I was looking for in the website, so I read the refund policy and requested a refund politely. Spoke with a person, maybe his name was Warren. He was rude and very hesitant to give me a refund. I was polite and spend eight days trying to contact the company, with no replies. Finally I received a voicemail stating that they had tried to contact me, but left no number to contact back with. I didn't receive that phone call, as it was during the middle of the day during work, where I receive no cell service. Finally got ahold of the same man, who was very defensive. I had nothing wrong with the company until they showed their poor customer service. I was told I would receive the refund, and when I asked for the man's name for my records, which is my right, he was offended and rude to me. It was nothing personal, I just wanted to assure I received my money back. Use the website all you want, but do NOT invest in the premium packages! They are a rip off and not worth your money, which you might or might not get back!

I am disgusted of my heritage. Probably I will never use it again, because I abhor it. All bad what they write is true! BEWARE!

Like many others I am victim of 14 day trial. On 14 day I was charged with 146 $. I am from poor country and it was one third of my salary. If I had not have savings from weeding I would not have money for basic needs - also for food and I would be forced to beg for help to not die of starvation.

On 15 day I phoned them to refund my money. I wanted only free trial. In their regulation is written that it is 30 day refund. On the phone they said that this doesnt apply to free trial despite nothing like this is wrritten in regulations. This is unfair, very unfair. They even not honour their regularions.

They said that they could refund me 50% price + full VAT (26$) so: 86$. I have agreed because I have no choice. Week later they send me 73$, not 86$. So they even honour their words and promises. I am deeply disappointed and also disgusted of this dishonourable behaviour.

This site is a scam. They charged 120 dollars from my card after I took their trial. I checked it once, and then I forgot about I even registered on the site, I noticed something was wrong when I noticed money was missing from bank account, and I tried to find out where the money went for 2 days, and when I finally found out, I messaged them.
I've tried for over a week to get them to delete my account and refund me my money, it says I'm entitled to a refund if I want it within 30 days of registering. They haven't answered a single one of my messages, I'm really frustrated, and I'm disgusted by the terrible service this site provides.

As with many others, I signed up for the free trial to evaluate the site. I was not happy with the quality of the information or the website itself, and cancelled my account, only to find a month later that my credit card had been charged. They refused to give me a full refund, and claimed that the "refund guarantee" did not apply. AVOID!

Cancelled the 14th day to not be billed - no confirmation email received. Called company and got rude Mike who said no refunds and I indicated I got the email dated May 31 and they would be billing my card then. I emailed them back in 45 minutes to let them know I had cancelled this and in talking with Mike he indicated he checked with the billing department and he could give me a 50% discount for the year. I declined and he said that was all he could do and to take it or leave it. I am filing a complaint and perhaps more than one. They don't seem to want to honor their 30 day full refund either! This appears to be a lying scheister company which I will spread the word on!

I am also very unhappy with the service I received from My Heritage. I also, tried the 14 day free trial and was waiting all day for the email asking if I would be interested in paying for a subscription. What a got instead was an email from the company telling me that they billed my credit card before even asking me if I wanted the subscription. Like all the other people here, I also called to ask for them to credit my credit card for the amount they charged and that I would NOT be interested in a subscription. The "billing rep" that I spoke to said everything short of "too darn bad". I've used other genealogy sites and they would NEVER treat people that way. They were extremely helpful with any questions I had. Why can't My Heritage do the same? Because they are a scam! This is the first review I've ever written, so take my advice and don't get involved with this company if you don't have to.

I finally got some satisfaction from MyHeritage.com. After missing many phone calls--they can call you on the weekend, but you can't call them, today, Monday, I phoned and spoke with Jeff who helped cancel my subscription. (That was after waiting about fifteen minutes on hold.) He was very courteous. He had to speak with his manager and did so. I did say that if I couldn't get them to do so, I'd just go through my credit card company.

Another issue: I did one search on MyHeritage of my name, just to see what came up. Very disturbing! The site presents information that I have restricted, including my unlisted home telephone number. I'd never do business with this company, for that reason alone, not to mention the generally poor customer service. Jeff was excellent, however.

I accepted the one week trial that said it was only $10 a month after that. I figured I would keep it a month to see if it was worth it since a week in not sufficient. They withdrew $120 from my account and when I called to cancel and request a refund because their offer is totally misleading they only gave me half of my money back and I will only have access to this crappy site for 6 months. I have no more use for this site since further records requires me to purchase a premium account so they can take more of my money. Stay away from these crooks.

Over the course of a week I had issues with a portion of the My Heritage web site not accepting newly matched people (Old people looking for older, deader people). I submitted a work order request-ticket **************; expecting the usual week to 10 day turn around. Within 36 hours I had obtained a solution (Alexandra), accomplished the easy fix (the problem was having 2 sites opened-one a basic & one a Premium plus). Received 2 follow up E-mails ensuring that I was happy with the fix. Fantastic customer service! Thank you ever so much.

I cancelled my subscription. Only for me to find out they had not cancelled it. Retraced my emails they actually said they going to bill me £75.00 as this was 25% of the original price. Which i was confused, checked my statement they had billed me £90.00. The whole thing is a rip off. Right now I am waiting for a call I want my money back, this is disgusting. Waiting for a response. Check facebook there is a page for them caller ALERT SCAMMERS

I have been a user since 2010.
I had issues with the relationships report attributed to me and could not work out what was wrong.
I got a very prompt reply which identified duplicate names and a very detailed guide (with screen shots) on how to fix the problem.
Together with a bit of good luck I have managed to fix the problem (fingers crossed).
The fault fixing service is extremely good.
I do not like the extra "deals" that are necessary to get information that arises from their matching service.

I too signed up for 14 day free trial and like most normal people, it slipped my mind (conveniently they don't email you the day before.)

Steer clear. Customer services will only argue and bicker with you and try to convince you you are a stupid horrible person because you forgot to cancel the free trial.

Managed to get 50% back, and will be filing a complaint and emailing them to remind them of their own 30 day full refund policy.