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MyHeritageReviews 5,560

4.2

About the Business

MyHeritage is the leading platform for discovering family history internationally. On MyHeritage you can explore your global roots, find new relatives, and make amazing discoveries with genealogical search tools. Start your family tree by entering a few names, and MyHeritage will do the rest. MyHeritage’s matching technologies for genealogical research will automatically find new information for you in a diverse collection of 47 million family trees built by users all over the world, and in a huge database of 20.1 billion historical records. The historical record collections include vital records (birth, marriage, and death certificates) from 48 countries; census and immigration records; gravestone and burial records; and much more. Learn more. Scan and improve your family photos with MyHeritage’s AI-based photo features: repair scratched or damaged photos, colorize black and white photos, bring blurry faces into focus, or even animate your photos. The MyHeritage DNA test reveals your genetic origins across 2,114 geographic regions with a simple cheek swab, and matches you to relatives you never knew existed in MyHeritage’s DNA database of 7.8 million people. Your DNA results are private and secure, and will never be shared or sold.


myheritage.com
Founded in 2005
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MyHeritage Reviews Summary

MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.

This summary is generated by AI, based on text from customer reviews

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New Mexico
1 review
0 helpful votes
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Family
July 1, 2025

I never thought I would be able to find family this far back. This is a wonderful site.

Date of experience: July 1, 2025
Australia
1 review
0 helpful votes
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Thank you
July 1, 2025

My family tree has been enhanced by my heritage and I have fallen under ship that my great grandfather arrived on in 1881

Date of experience: July 2, 2025
GB
1 review
0 helpful votes
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Parish Records
July 1, 2025

I am happy that I can research my family tree. However, I am rather disappointed with not being able to search Parish Records. Unless you can and I have not figured this out yet.

Date of experience: July 1, 2025
Canada
1 review
0 helpful votes
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Ease of use.
July 1, 2025

As a part time researcher, MyHeritage is a geat source of leads. Weak on Hewitt and Robinson lineage.

Date of experience: July 1, 2025
Indiana
1 review
0 helpful votes
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My heritage is truly a very helpful website for genealogical research and features a fairly large base of subscribers. The primary factors which keep it from receiving my ultimate accolade of 5 stars are: a) It does not include a merge feature for duplications, which then requires one to delete and recreate, an added, frustrating step. B) The secondary frustrating aspect is that Myheritage does not assign matches to a specific parent, which adds another laborious step to genealogical research. C) Thirdly, the AI assistant is too limited, and offers very little interactive responses. In my opinion, enabling these enhancements would. Do greatly to make Myheritage dna a 5-star operation. However, please keep up improving yourresources and expansion of your database.

Date of experience: July 1, 2025
Georgia
1 review
0 helpful votes
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Genealogy Depth
July 1, 2025

I started doing genealogy long ago with "snail mail" and personal interviews! As time progressed and the internet became a go to resource, more information was available and searches became more profitable.
I joined more online services and was able to reach more people and share data! Then, DNA became available and I was quick to have my genetics added as a valuable tool to ascertain my family relationships. Thanks to the broad scope of My Heritage, valuable extended family relationships, including distant cousins became available to me. Now, I use only My Heritage's discoveries to obtain new family data!

Date of experience: July 1, 2025
Ohio
1 review
0 helpful votes
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It may be my fault...
July 1, 2025

The program is so large that I have difficulty navigating through all the material to find what may be valuable to me. I have far less time to devote to my family tree than I had anticipated. I tend to forget important steps in my discovery from one month to the next. I would like to be able to find more proof than opinions from others. Sometimes I get data from other people about one of my ancestors, but I end up accepting data about 25 more relatives of that person.

Date of experience: July 1, 2025
Sweden
1 review
0 helpful votes
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MH EXCELLENT
July 1, 2025

I have been a member for many years now, from 2017 and gone to two events with MH. One in Oslo and the other in Amsterdam. Excellent lectures. I have allways have had an excellent experience of My Heritage. When contact with support, allways very helpfull personel.

Date of experience: July 1, 2025
California
1 review
0 helpful votes
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Confusion
July 1, 2025

I sent off a DNA sample and was presented with one set of results then when I looked at this closer the analysis was on a separate set of conclusions. I am disappointed.

Date of experience: July 1, 2025
Germany
1 review
0 helpful votes
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Meine Erfahrungen mit Myheritage
July 1, 2025

Ich bin mit Myheritage schon seit ca 15 Jahren verbunden. Meine kleine Familie ist bis zu 7 Generationen und 222 Mitglieder gewachsen. Und das dank Myheritage. Ich bin sehr froh darüber. Seit 1 Jahr genieße ich die volle Mitgliedschaft. Ich habe aber auch einwenig zu meckern. Einiges kann man nicht über die KI ändern oder besprechen, deswegen habe ich schon mehrmals versucht anzurufen, aber leider die Telefonnummer die in den E-Mail-Adresse angegeben ist, entweder ist sie falsch oder eksistiert sie nicht. Und ich würde so gerne einiges ( was ich in meinem Baum nicht ändern kann) am Telefon mit einem Menschen besprochen. Sonst ist die Myheritage Familie nur zum empfehlen.

Date of experience: July 1, 2025
Argentina
1 review
0 helpful votes
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ADN según su Laboratorio
July 1, 2025

Nunca Recibí el ADN de acuerdo a muestra enviada en su oportunidad, además, nunca he recibido algún análisis de ADN que al menos sea del 10% o más. Desde un principio les manifesté que no tengo Padre Biológico ni Madre Biológica, pero Uds. Me envían de acuerdo a los apellidos que tengo; la verdad quiero saber lo biológico por eso hice en Contacto con Uds. Saludos Cordiales

Date of experience: July 1, 2025
Virginia
1 review
0 helpful votes
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Ich habe durch My Heritage nicht nur zwei Linien der Zillertaler Auswanderer gefunden sondern konnte auch meine Verwandschaft zum HEILIGEN ENGELBERT KOLLAND gesichert feststellen. Heiligsprechung 20.10.2024. Jedem zu Empfehlen.

Date of experience: July 1, 2025
GB
1 review
0 helpful votes
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I received a good deal and advice as to deal with my ever growing family tree

Date of experience: July 1, 2025
France
1 review
0 helpful votes
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Heureusement qu'il m'assiste
July 1, 2025

C'est quand même le meilleur compagnon. Il est toujours à mes cotés, il ne se plaint jamais.
Ses découvertes et ses réponses sont toujours correctes bien qu'il est plus prudent de les vérifier en systématiquement. Imaginez ma situation si je remonte de 3 générations mes origines couvrent 5 pays, européens heureusement! Bien sûr que vous avez compris qu'il m'est obligatoire d'avoir quelqu'un pour m'assister à découvrir "Mon héritage". Jean-Pierre F.

Date of experience: July 1, 2025
Kansas
1 review
0 helpful votes
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I'm Learning!
July 1, 2025

Complicated for us old people that did not grow up with computers. But it is a wealth of information. I am loving it. Wish there was a way to correct someone elses post when they have my name spelled wrong.

Date of experience: July 1, 2025
Netherlands
1 review
0 helpful votes
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Still searching
July 1, 2025

Althaugh i have less time at the moment, i try to keep up with the updates weekly. Slowly my family tree is growing.

Date of experience: July 1, 2025
South Africa
1 review
0 helpful votes
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Well structured genealogical tool
July 1, 2025

Satisfactory on all counts! Easy to use and share. Wonderful incorporated Photo App.

Date of experience: July 1, 2025
Kansas
1 review
0 helpful votes
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Mostly satisfied
July 1, 2025

After entering data, you can't return to where you left off. Example: You just entered data from a lengthy list of matches of people and afterwards you are taken back to the first person on the list. You then must scroll from that person back down to where you were previously. The last person I was working on was on screens 21 of the list. The list could be several screens long.

Date of experience: July 1, 2025
France
1 review
0 helpful votes
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J'ai pu retrouver de nombreuses personnes
July 1, 2025

Retrouver jusqu'a 10 générations c'est génial, seul c'est pas possible,
Merci

Date of experience: July 1, 2025
Chile
1 review
0 helpful votes
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Magico
July 1, 2025

A diferencia de otras plataformas MyHeritage es segura, ordenada y proporciona siempre info de algún antepasado

Date of experience: July 1, 2025