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Overview

MYHABIT has a rating of 2.39 stars from 125 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MYHABIT most frequently mention customer service, and gift card problems. MYHABIT ranks 19th among Flash Sales sites.

  • Service
    8
  • Value
    10
  • Shipping
    9
  • Returns
    7
  • Quality
    9
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • When I contacted customer service they only said sorry and I didn't get any of the items I wanted!
How would you rate MYHABIT?
Top Positive Review

“West vs East.”

Thomas K.
4/19/16

I like My Habit and have been a customer for several years and I have no problems with their ability to deliver or exchange merchandise. However, the sun rises in the East, and My Habit sales starts in the West where most of the inexpensive things are all gone by the time the sale starts in the East. My Habit needs to fluctuate between the East and the West coast, by allowing the East to get first shot at the sales. There is no fairness in this area.

Top Critical Review

“They don't even know how to track their own sales”

Jerry E.
3/9/16

MYHABIT may seem like good deals but they're shipping method is horrible. Their site gives you an estimated delivery date, but they us USPS which we all know hasn't a clue what they are doing so you never know when an item will arrive. To make matters worse, MYHABIT can't even tell you if your order will be signature required. So you have one tracking saying it should be there the very day you check, but USPS still says all they have is pre-shipping info. I also have concern are these high end garments really authentic are they knockoffs from who knows where!

Reviews (125)

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customer service (32)
Thumbnail of user mathewb23
3 reviews
12 helpful votes
April 19th, 2016

I like My Habit and have been a customer for several years and I have no problems with their ability to deliver or exchange merchandise. However, the sun rises in the East, and My Habit sales starts in the West where most of the inexpensive things are all gone by the time the sale starts in the East. My Habit needs to fluctuate between the East and the West coast, by allowing the East to get first shot at the sales. There is no fairness in this area.

Thumbnail of user horwitzl
6 reviews
9 helpful votes
January 31st, 2015

If I could put 4.5 stars, this would be my score. The customer shopping experience on the site is great, which is not a surprise, as it is powered by the industry-best Amazon. They often have very good deals on some sweet brands. Their customer service was very responsive. In my last order they shipped me wrong size shoes ( 3 instead of 8, yeah), and because it was a no return item, refunded me without the need to ship it back (I just donated it). Of course, as usually happens in these cases, the size I wanted was sold out. Knocking off the 1/2 star due to their new shipping/return charges. I understand why they needed them, but I loved my free shipping on all orders. May be they can expand perks to Amazon Prime member.

Thumbnail of user kristenc3
3 reviews
6 helpful votes
April 10th, 2013

I've ordered a few different things within 6 months (tie & cufflinks, a ladies suit, men's shoes, women's shoes and a huge children's train set) from MyHabit and I haven't had any problems at all. The shipping to Australia is very cheap ($15) and everything arrives quite fast! However, I always order knowing that I probably can't return things given that international returns are too expensive.

Thumbnail of user emb39
2 reviews
10 helpful votes
July 5th, 2015

I just moved into a new home so I've been buying items through MyHabit for home decor, etc. I can't review their clothing, jewelry, etc but have been quite pleased with the items of home decor items I have ordered. It seems like each holiday they have a flash sale of large selection of items in all the categories at 80% off (and if you are a Amazon Prime member then you get a sneak peak 30 mins before everyone else) I've scored some major deals over Memorial Day weekend and this Fourth of July weekend. Items go quick during these flash sales and the quantities are limited. The quality of the items are very comparable (and sometimes even nicer) to items you would find at HomeGoods, TJMaxx, etc They buy from various vendors who only sell to retail so it would be difficult to find some of the items at my local stores. Their descriptions are pretty spot on, it notes dimensions, country of origin, etc I do wish theSy had more photos of the items and reviews would be nice too. A couple items I've bought hesitantly but was actually quite pleased once received. The shipping is super quick. I bought items on Thursday, they shipped Friday and showed up on my doorstep Sunday! Each description notes the shipping estimate so if it says "ready to ship in 1-3 days" it's going to be quick. If it says something about a couple weeks, I usually won't order unless it's something I really want. They do a good job on getting the items shipped quickly but the actual packaging could use some work. My Memorial Day weekend order of the 8 or so items ordered, 1 vase was broken. I contacted the customer service via chat (it seems to be outsourced overseas) to ask for a refund or replacement. They were super quick to look up my order, good English and comprehension of the situation, and since the item was sold out, all they could offer was a refund which went back into my Visa. Okay with me. No store credit, just a credit card refund which was better. Was on my account a few days later. After looking at the vase more, I was actually able to repair it with glue and angled on a shelf, you can't tell it was broken ;) My 4th of July order I just received today was disappointing as of the 5 items, 2 were broken beyond repair. No way of fixing them, one item seems to be in a million pieces. I just sent a chat and within 8 minutes they sent me a refund back to my Visa. Items were already out of stock since I ordered during the flash sale. Each time I spoke with the customer service via chat, I did offered to send photos of the damaged items and they said no need, just dispose of the items at my convenience.

Pros: great deals, great selection, lightening fast shipping, great customer service
Cons: items sell out quick, you only have a short amount of time to checkout before the item is released back to other members and their packaging needed some work

All in all, I would recommend them highly. You may end up with a broken item or two but they will offer a replacement (if they have it available) or a refund very quickly. Be sure to read the website carefully before placing an order, everything is spelled out in black and white.

Quick edit 7/6/15 - I contacted customer service via chat on 7/5/15 to let them know about the two broken items in my order. Saw that the refund to my credit card already posted to my account this morning 7/6/15! Turned around and ordered two different items on 7/5 figuring my credit would almost balance out the new order and one item already shipped and should be here by 7/8/15!

Thumbnail of user annep27
6 reviews
51 helpful votes
July 22nd, 2015

I have ordered from here several times and have always been happy with the transactions.

Service
Value
Shipping
Quality
Thumbnail of user justfactsf
6 reviews
6 helpful votes
May 25th, 2013

This is my favorite FLASH SALE sites. Flash sale... its purpose is to sell off low inventory items at a discounted price. If you act fast, you can score some great items. The only gripe; the shipping department needs to learn how to pack fragile home goods.

Thumbnail of user harryo5
1 review
3 helpful votes
October 31st, 2014

I have used this site numerous times - you have to do your homework to see if the prices are good. Usually they are very good and shipping is fast! You also have to log in early, especially if you are of a common size. I really do think that shoes are factory seconds as I have had issues with them, and I may stop getting shoes from them. But overall I love them. Refunding was a breeze when I received a slightly defective chair, even though it was not refundable. Myhabit refunded the full price and had me keep the chair!

Thumbnail of user yuliav
2 reviews
4 helpful votes
November 7th, 2013

Good enough to buy from with a fast and free shipping.
I've had problem with my purchase once (I've received the used dress), but a customer service have solved this problem.
I keep buying from this site.

Thumbnail of user tn1
265 reviews
1,793 helpful votes
May 5th, 2011

I just got an email from Amazon about this site, that Sarah also reviewed. Oh goodness gracious, yet another one of these designer brands for discounted prices sites - this one might blow Gilt, HauteLook, ideeli, Rue La La out of the water as it's owned by the all-powerful, all-wonderful Amazon (yeah, I said it - a corporation is wonderful - dude, I got Jane Eyre for free the other day, within seconds, through these guys). I took a little looksy though I couldn't possibly afford the goods even at discounted prices, and there were some major winners. It's tempting not to place an order just to see if I can upgrade my cool rating to love. If anyone tries this site, please do tell!

Thumbnail of user alexp9
107 reviews
1,121 helpful votes
July 29th, 2011

So, TN convinced me to take a chance and I impulse bought 3 pairs of shoes that were not the correct size (but based on product reviews, apparently manufacturing discrepancies were in my favour). One thing that I noticed was that one of the boxes was damaged on the side and taped over, but that caused one of the shoe boxes to get extremely warped. Not a big deal since nothing was damaged, but they might want to look into sturdier packaging...

Returning the two that didn't fit was easy with pre-paid shipping labels, and the free shipping both ways is definitely a plus. The best thing is that although they can't refund you, a gift card usable on amazon.com, endless.com or myhabit.com is definitely useful so it's not like you're stuck with $x and have to find things to buy on other sample sites (one of the reasons I took a chance). They issued the credit very quickly too after receiving the item.

Thumbnail of user megl
3 reviews
2 helpful votes
July 31st, 2011

I ordered a pair of jeans that arrived really quickly and fit like a glove. And I LOVE that the shipping is free, so much better than other sample sale sites.

Thumbnail of user sarahl14
13 reviews
36 helpful votes
May 4th, 2011

Gilt has been one of my new favorite sites for awhile now. They do have their issues with returns as all you get is store credit. Amazon just seems to be copying Gilt with their new website myhabit.com which I read about in the Times here
http://bits.blogs.nytimes.com/2011/05/03/amazon-enters-the-flash-sale-fray-with-myhabit/

The only real difference is the return policy. Since myhabit.com is just amazon, when you return something if you do not like it you get Amazon store credit. To me that is far more valuable than Gilt just giving me Gilt store credit. I can buy pretty much anything I need on amazon and so will feel much better making my purchases.

Thumbnail of user addinte
1 review
1 helpful vote
October 18th, 2012

I like this site but be patient... when event is going on... but grate site.
Grate collection...
For $20 credits of my habbits... purchase from this link.
http://myhabit.com/ref=qd_mr_per_l?refcust=GA57CFZQHAFPORBPHB7YWGG5RY

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About the business

Flash sales site selling designer clothing, owned by Amazon.com.

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