MyGov.com.au

Absolute joke. I rang the MyGovId line and they said a 12 minute wait to talk to someone. I was put on hold for over 50 minutes. When someone finally answered my call they put me on hold again to get information then they hung up. I tried ringing back and it was going to be another Minimum 30 minute wait. This is an extremely poor service and when you work for yourself a complete waste of time which means waste of money.

How they expect the elderly and disabled to navigate this site, I will never understand. Just logging in is a nightmare. As a career of the old and a disabled child and helping my computer illiterate husband…I have 4 my gov accounts to deal with. It's sends me in to the worst anxiety just knowing I have to use it. It's a nightmare and who ever designed it should be ashamed of themselves.

My business authorization was inactivated by the government somehow. I cannot reset the ID because my valid Australian passport and valid Medicare card both could not be verified! I cannot access ABR either because it need a MygovID now. It all goes in circle! Every time an ID was rejected, the screen was stuck there. Have to delete & download the app. And etc. all again. I spent 10 days trying to find a fix with no success!

Was frustrated as hell setting up myGov. Thank goodness I haven't needed to us it for a while. I need to print off my covid vaccination certificate (that's all!) and I get the message that it's been so long since I've used the site (probably 12 months) that I have to re verify my identity! So basically start again! I'm half way through and it loops around I don't know where I am. I GIVE UP.

My gov is totally $#*!ing $#*!ed.
It is useless and $#*!ing pathetic.
Nothing ever works for more than a $#*!ing day.
The 'support' they offer is actually what you'd expect if you were talking to a puddle of mud. Nothing happens you just waste your time bothering

Whoever the actual $#*! designed this piece of $#*!, go drink hydrochloric acid

MyGOV has to be the most mismanaged and most stupid project the government has introduced within the last few years.
In 2023, it got so bad that they have to refresh their servers at 4am daily.
It locks users, it cannot reset passwords and customer service is poor and slow.
By my experience having to call them for a simple sign on about 5 times! I can see the system must have been a target from hacking as they cannot keep up with so many blunders and as advised by on of the customer services staff, they have to flush the system at 4am daily for security purposes. The most useless system that was forced to the public to use recently. Absolutely useless!

I have spent the last 3 days trying to get this site to operate as I presume the developers wished it to do. I am an elderly person and regret that I have used up this part of my few remaining years of life on such a useless project. I have been asked the same questions numerous times and been locked out several times. I am computer literate and indeed worked in computing but this is beyond me. My cat could produce a better program.

As the title has described, how on Earth you would ask people to enter their username and password twice in 2023?

Oh, it's some Australian governing departments? It's made perfect sense now.

myGov.com just sends you around in circles. It is SO hard to do what you need to do once logged in. There's heaps of information, it goes on and on like a Charles $#*!ens novel…painful. All I wanted to do was make a claim after enduring the information, but when I'd click on ‘make a claim' it would take me back full circle to the beginning…to read the information again. I just gave up. MyGov owes me for wasting my time.

I worked in IT most of my life, and we would have immediately fired any programming team who rolled out a system this bad. User-hostile, slow and unpredictable, impossible to find anything on the site, ridiculous error messages during install. I can't believe our tax dollars have been yet again poured down the toilet on another $#*!ty app.

So, so bad. Circles back to itself. Linking rarely works, & never smoothly. Even when you get help on the line you can tell they are struggling with this festering pile of excrement.

I wish I could give this a zero rating. If you get a new phone (and who doesn't?) It locks your account and makes you create a new account, which sadly is impossible to do.The system requires the input of an sms code which is not being sent to me. I have spent over an hour on this so far with four separate calls to the help line with zero success.
What an appalling piece of excremental software. Was it designed by idiots?

I've been TRYING to set up my accounts on myGovID (the iOS app) as well as the MyGov.com… for 2 hours now and still don't have it logged in. My Medicare owes my parents account money and they can't pay unless I've completed all the required steps. This stuff has been far to complicated to the point it's not even worth the hassle in my case.

I've reentered the same Medicare detail 4 time now and the website just says to redo it over and over.

0/5 stars. Fix It!

This website does not work at all, the whole thing makes tasks 100 times harder than they need to be. I have spent over an hour trying to prove my identity to connect services, only to be told i need to contact the services. You would think a government agency would have the budget to make there one way of doing most government related things accessible to everyone, not just tech experts

There is no good points to this site. It is a marathon to even login. It is impossible to guess the mind state of the person who designed it. Either on acid or schizophrenic and suffering multiple personalities disorder because there is no common sense involved in this site. I have gone through a who block of chocolatey stress removal and still havent updates my medicare details yet. A stupid site.

Are you kidding me, the worst software ever, convoluted, keeps breaking down, will not allow me to even send my photo, but won't let me get past that point. How does the Government keep getting it so wrong so often. Such a convoluted ridiculous app. I understand they want to make sure of your identity, but I've been passed back and forward through several sites and keep going around in circles. My wife and I are old, we have one phone between us, but the government wants us both to have phones and bot with mobile and data accounts. Why cant they design the software to work off one phone for older couples like us. So I bought a phone, costs me $50 a month, just so I can get on their app... but it won; t let me, wants to take my picture, but just keeps on that page and nothing more... been on the thing for hours and the batteries now just about dead. I can't afford the money or the time at my age.

I was spent three hours to validating various documents(Passport; Driver's license; Medicare card) and none of them could be submitted. I can't even find an explanation for the error codes shown POI*******(500) and *******(422). I'm no one?

It's that time again, when I have to interact with MyGov, and again, I'm locked out of the site, because it tells me that I'm not linked, or some such other horse$#*!. I dread having to use this pile of crap; it represents hours of lost time during my day, as well as frustration and stress at trying to complete a simple, single task. The Government should hang their heads in shame, except that they probably couldn't care less, because they're 'Public Service'.

It used to be easy to pay your tax via mygov. Now it's impossible without getting enmeshed in links, codes and endless going round and round to non functioning options. At one stage they asked for my bank details... are they crazy! Like I'm really going to give my bank details on the internet. Looks like I'll just send them a cheque.

Every time my wife and I have the unfortunate need to use the myGov site we know there will be trouble.
We have separate accounts which always suffer the same problem.
On entering the user name and password and the SMS code (sent to our mobile) the system responds
"something went wrong try again". What the problem was is never defined. The link provided after this message does not work.
On logging in again and again and again --------------- we get the same response.
In desperation I phoned the help number and after a long wait was told to try again after a couple of hours.
I informed the responder that I had been trying for several days already with the same result.
I was then told needed to cancel my account and reapply. (This conveniently gets the responder off the hook.)
This software is totally useless!
I have been around computers since the late sixties and have an IT/Engineering background.
If anyone working for me produced such a useless product he/she would be fired or reassigned.
Will this review make any difference? Of course not! Silly me!

Except for the Queensland Health Payroll system, I have never seen such a poorly developed application.
Most analysts use the 'keep it simple stupid' principal to the design process. This app has obviously been developed with guidelines to make it as difficult as possible to use.
After wasting hours trying to get everything in-line, set-up and going two steps backward for every step forward, I have given up. Come on - get real.

This app is so disappointing. I use lots of apps and this has to be one of the worst considering how important it is! Its actually disgraceful. How much money have they spent on this for an incompetent outcome. Its either woefully incompetent or corrupt. Either way an embarrassment for teh Govt. How can they not know its so bad. Get it together on this stuff or you will be voted out pretty swiftly...

Absolutely disgusting. The app doesn't work and more organisations are relying on this app for identification therefore more people will be stuck like me.
I've tried reinstall the app, then tried on android as iPhone wasn't working but actually its the app that just doesn't work.