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MyGermany has a rating of 4.24 stars from 213 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyGermany most frequently mention customer service, perfect condition, and shipping costs. MyGermany ranks 9th among Mail Forwarding sites.
This company responds to reviews, but usually not within the first month
No critical highlights yet
They have provided me with excellent service over the past few years. All of the things have been beautifully packaged and there have never been any lost or stolen items. I have been using them for a few years. I even occasionally succeeded in clarifying things through email or chat, and each time I got a helpful response that solved the issue. Bringing all my belongings from Germany to Malaysia was made much easier by Johanna.
My experience have been extremely disappointing. I have placed multiple Concierge Orders from Jan 2024 and I have only received 1. The rest of the orders are not even placed and I'm asking for a refund and they are not even replying after countless emails! I never experienced such a terrible customer service like this before. I even signed up for premium membership! Orders Numbers for your reference: (I'm waiting for a respond from the company after writing this review) *******54*******55001 354401
I have good experience with mygermany! I have made concierge order and it turned out to be great experience dealing with the team, manage well and smooth delivery to malaysia. I recommend and will use mygermany again in future
Very good. Everything went more or less as expected in getting package to Ireland. Would have liked to be able to specify a delivery address at time of selecting dispatch but you need to have your address picked beforehand as I understand it. Otherwise I was very satisfied with the experience and would use them again. They also handle larger LCDs which some of their competitors don't and their website is well laid out and translated if you don't speak German.
They offer good service. Their reply to emails is fast enough, they deal with irregular requests.
However I would recommend myGermany they revise their UI on management page. Because after forwarding shipments, we cannot check information of those anymore, and the management page itself does not look pretty.
After a few problems with the package size it was solved to my satisfaction and send with the cheapest option available. Top service thank you. Helmut Kern
Will use again in the future
Had a problem with the shipping because of covid-19
Helped to send it back to store fast
I used MyGermany when a supplier wouldn't deliver to Poland. I ordered the product to MyGermany and arranged for them to be shipped to me. The process was quick and easy.
The only time (so far) I have used them was in the middle of the Covid situation, so although I found things a bit slow and communication a bit drawn out, I guess that is understandable. I will have to use them again under more normal circumstances. But the important thing is that I received my products safe and sound. I was a little nervous, especially after seeing some less favourable reviews, but I have no complaints.
I would like to give 5 stars for MyGermany services, because they have a very good service, but one thing made me sad for a few days. I used the calculator on the MyGermany website, and it show a lot of options. I choose one of them for 58. When I try to ship my consolidated package from the outbox, there was only one option for 180. I have tried to contact by e-mail, but no answer for a few days. The next step was the online form. Finally I have got an answer from Eva who make me happy again with a lot of shipping method. Thank you Eva:-)
Now I can trust again in MyGermany and recommend for everyone.
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International Mail & Package Forwarding Service from Germany. We provide you a German Shipping Address and outstanding Mail & Package Forwarding Service!
