• MyGermany

MyGermany

Overview

MyGermany has a rating of 4.49 stars from 210 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyGermany most frequently mention customer service, perfect condition, and shipping costs. MyGermany ranks 9th among Mail Forwarding sites.

  • Service
    48
  • Value
    47
  • Shipping
    46
  • Returns
    33
  • Quality
    43

This company responds to reviews, but usually not within the first month

Positive reviews (last 12 months): 87.5%
Positive
42
Neutral
0
Negative
6
37
See all photos

What reviewers want you to know

Positive highlights

  • The service was excellent including: Packaging, delivery time and customer service.

Critical highlights

No critical highlights yet

How would you rate MyGermany?
Top Positive Review

“Providing me excellent services since few years”

Cayla C.
3/3/24

They have provided me with excellent service over the past few years. All of the things have been beautifully packaged and there have never been any lost or stolen items. I have been using them for a few years. I even occasionally succeeded in clarifying things through email or chat, and each time I got a helpful response that solved the issue. Bringing all my belongings from Germany to Malaysia was made much easier by Johanna.

Top Critical Review

“Worst shipping company in whole Germany”

Mohammed A.
3/2/24

My experience have been extremely disappointing. I have placed multiple Concierge Orders from Jan 2024 and I have only received 1. The rest of the orders are not even placed and I'm asking for a refund and they are not even replying after countless emails! I never experienced such a terrible customer service like this before. I even signed up for premium membership! Orders Numbers for your reference: (I'm waiting for a respond from the company after writing this review) *******54*******55001 354401

Reviews (210)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (34)
Thumbnail of user mjretroworld
1 review
0 helpful votes
March 2nd, 2024

My experience have been extremely disappointing. I have placed multiple Concierge Orders from Jan 2024 and I have only received 1. The rest of the orders are not even placed and I'm asking for a refund and they are not even replying after countless emails!

I never experienced such a terrible customer service like this before. I even signed up for premium membership!

Orders Numbers for your reference: (I'm waiting for a respond from the company after writing this review)
*******54**************
*******

Products used:
Concierge Orders service

Service
Value
Shipping
Returns
Quality
Thumbnail of user karink136
1 review
0 helpful votes
October 28th, 2023

Their online estimator grossly underestimated shipping charges, but you do not learn this until it is too late to return the item. Then they tell you that you can have a small discount by leaving positive online reviews. Their customer service is so slow that the process has dragged out now more than 6 months. I paid for door-to-door delivery and was afterwards advised that they would only deliver door-to-port and that I was responsible for additional delivery charges. When I complained they only responded after I left a bad review, and with vitriol. I paid for tracking and when I asked for an update on the status of the parcel, which was only tracked to Hamburg, they sent me a very rude email. Avoid dealing with these people. I have no confidence my item will arrive.

Service
Value
Shipping
Thumbnail of user chrism329
Chris S. – MyGermany Rep

Hi Karin, we are not able to match you to any of the shipment. Please respond here with any reference numbers that we can check your case!

Thumbnail of user mikes3688
1 review
13 helpful votes
March 21st, 2022

To all persons inquiring about whether or not to use MyGermany, I can honestly say it will be a big mistake and regrettable. I have lost over $4000. 00 in merchandise which was sent from Sweden to MyGermany. After countless emails sent to their customer service, if when they do respond, has just prolonged the inevitable of losing my money. Lies, deceit, unprofessional, incompetence. Etc. Are some words that can be used to describe this company.
In consulting with Fedex, they have informed me that no such packages from MyGermany addressed to me exist in any of their ware houses in the lost and found areas. MyGermany has said they will file a claim with Fedex and give us a refund, however when I asked MyGermany to provide me with the correspondence, I received no response from them; this has been going on for over a year.

Tip for consumers:
Do not use MyGermany- they will steal your products.

Products used:
Home products

Service
Value
Shipping
Returns
Quality
Thumbnail of user sergiotailorgus
1 review
0 helpful votes
November 6th, 2023

Nur ein ekelhafter Service! Du solltest besser in diesem Büro herumgehen! Es fühlt sich an, als ob der Support einmal pro Woche reagiert. Alles ist SEHR LANGSAM UND TEUER!

Service
Value
Shipping
Returns
Quality
Thumbnail of user chrism329
Chris S. – MyGermany Rep

Hi Master F, we are not able to match you to any of the shipment. Please respond here with any reference numbers that we can check your case!

Thumbnail of user milanm46
2 reviews
3 helpful votes
July 2nd, 2023
Verified purchase

There were 3 big problems with myGermany:

1.
They declared that a small chest bag costs 500 euros, which is incorrect. I contacted *******@mygermany.com, and no response for **15 days**. Then I sent a second email, and Dora replied this:

"maybe you have not added the order but they are 2 different orders as from what I can see. Do you want me to check if they are complety different?"

It didn't make sense, so I explained the situation again; I didn't get a reply.

After that, I found that I could change the declared value in the app. The items did need to be rearranged, but I only changed the declared value.

2.
I received the package, and when I opened the box, I found that my expensive inflatable sleeping pad was punctured with a box cutter. It was a long cut. Luckily, I successfully taped it.

I recorded the unpacking and uploaded it here.

3.
After all of this, I mistakenly bought items to my MyGermany address instead of my Mailboxde address, because I had it saved in my Amazon account. I wanted to return it, so I submitted a return request for the cheapest item to test the functionality. The item disappeared from my suite, but it didn't get returned, nor did I receive any message about it. With that option eliminated, I submitted a shipping request for other items to my home address. After a few days, MyGermyny (Dora) notified me that I had to pay more than double because it contained a special item. The previous time, the same item was successfully sent to my home address with valid special declarations, but it didn't cost that much.

I gave up on that and asked for a refund for the DHL delivery payment. MyGermany said that they had refunded it to my account. I didn't see it anywhere there. Then, I again asked them to refund it to the payment method I used (payment card via PayPay). Multiple days later, there was no response. After I submitted a PayPal complaint, MyGermany refunded it the same day.

Since they scam returning it and scam sending it to my home address, my items stayed with them.

Thumbnail of user pault1540
1 review
11 helpful votes
July 12th, 2022

Please DO NOT use their service. My gucci jacket was swapped by them with a cheap valentino bag which mine was a drop shipment to begin with and they are not suppose to open my parcel in the first place. They are a very very dishonest company and will act blur all the way.

Tip for consumers:
Just boycott this company!!!

Products used:
A cheap female bag

Service
Value
Shipping
Returns
Quality
Thumbnail of user chrism329
Chris S. – MyGermany Rep

Dear Paul,
First my apologies for this - yes it's true our outgoing team swapped your jacket with the bag. We already taked to the employee who was responsible. I sent you several emails how to proceed, but I never got an answer from your side.

Best Regards

Thumbnail of user lw516
2 reviews
11 helpful votes
June 25th, 2021

Very unprofessional, I contacted them on June 16 trying to arrange pickup and international dispatch of an item I have at a warehouse facility in Germany. I have yet to hear back from them. I also sent a followup message to them on 22nd of June and still no response. Imagine a company ghosting you like this when you are offering them your business. I can't imagine what things would be like after you have entered into an agreement with them and they have the upper hand.

Service
Value
Thumbnail of user octomaniallc
1 review
3 helpful votes
July 19th, 2023

Dishonest Company. Dishonest Company. Dishonest Company. Dishonest Company. Dishonest Company. Dishonest Company

Thumbnail of user chrism329
Chris S. – MyGermany Rep

We have asked for the identity and have not received an answer... We dont know Octo. Please contact us at info@mygermany.com

Thumbnail of user chattonf
1 review
25 helpful votes
January 29th, 2020

Very bad experience with them. A complaint will be made. They observe the contents of the packages and keep them. The "customer service" pretends to send 5 personal documents to prove your identity, BUT THEY DO NOT RESPOND AND KEEP THE PACKAGES. No response on Facebook messenger, no response for a phone call request and no response by email. Be carefull!

Thumbnail of user savvasl1
1 review
6 helpful votes
October 14th, 2022
Verified purchase

Dear Mr Chris,

You are a joke. I had from the owner the exact reply I have done in google maps. Well get the same reply as he got too:
24/11/2022 Respond to the reply below from the owner
Dear Mr owner or Chris (whoever you are),

Firstly, I do not accept your thank you and neither your sorry from dishonest people like you. The post was not for you but to share my experience that I had with your company.

Secondly, it took 5 months and over 3000 views of a negative review for you to respond and finally inform me that you have done nothing. So last August when you were assuring me that you will fully support me it was a lie.

Thirdly, the reply from you, the owner or Chris (whoever you are), is the result of your investigation? On 15th of August, your staff have informed me that you have raised an internal claim ticket to investigate and on 23rd of September a claim team member will contact me on the update in which until today nobody contact me and did not get any result from your investigation. Is this the way you conduct your investigation and communicating it to the client?

Finally, Mr Owner or Chris (whoever you are) please let me know when I have said I want it as cheap as possible because this is another lie like all the above. All of what I claim is from correspondence with you staff in written.

Looking forward for your answer Mr Owner or Chris (whoever you are).

Below is my original review on the matter that somehow forced the owner and Chris to respond.

If you would like to receive your packages like below with missing and destroyed contains, not taking any responsibility and the worse not replying back, feel free to continue with them.
GOOD LUCK because you will need it the way they forward your staff.

Thumbnail of user chrism329
Chris S. – MyGermany Rep

Dear Savvas,
Thank you very much for your review.
Please be advised that you've choosen the standard packaging which isn't recommended for things like glass, ceramics or other goods that are fragile. We kindly asked you to opt for a better packaging service for very small additional costs, but you said you want it as cheap as possible.
As we can't insure bottles on the carrier's site, we can't compensate you - I'm sorry!

Thumbnail of user romys11
1 review
7 helpful votes
June 20th, 2023

From the number of positive reviews they have, I have to conclude they are buying/making fake posts because this is 100% a scam company.

I sent 2 items to MyGermany and they delivered the very next day, great. I logged in their website and both items couldn't be shipped - there was a notification about something to do with their compliance team.
I sent them an email, no response until the next day when I got the below email.

"Dear Romy ******,

Thanks for your order and trust.

We have got your items today from Different IPs. This is a standard process-check form our Compliance Department! We are forced to take the following standard measures to prevent fraudulent orders. For security reason we would like to ask you to send relevant documents in order to proof the your identity and legality of your order:

Copy of invoice (PDF) with proof that invoice is paid
A copy of your ID
Proof of your identity: e.g. credit card statement or phone invoice
Copy of credit card / paypal account which was used
Credit card: statement of credit card company showing the purchase transaction
Ebay: screenshots proofing you as the buyer and payer!
We kindly ask for your cooperation to be able to guarantee more safety for buyer and seller. Please upload the documents with our secure partner DropBox and let us know via eMail once done. Please name the files with your name:
***** dropbox link removed***** "

I was baffled. What the hell do they mean by "different IPs"? How can orders come from IPs? What does that have to do with my order? That was my question in my next email. & despite how ridiculous their request was, I sent them ALL (but the screenshots with the buyer)the above requested documents - My passports, the receipts of the bought items from the websites, utility bills etc.

I waited for 2 whole days, nothing!

& then I started to call. I called and spoke with some man who then handed the phone to a lady who called herself Dora. She apologised for the delayed response because some members of their staff had fallen sick - which I realize, after going through other reviews here on trustpilot, is an excuse they've been using for their poor customer service since 2020 during the Covid lockdowns. She promised to respond to my email, which she did about 30minutes later. She claimed she didn't get all the documents on the dropbox link and only found few of them. I re-uploaded the documents and then sent them directly via Email to make sure there can't be any excuses.

I waited until the following Monday before I started calling again. Took them a long time before the same man finally answered. I asked to speak to Dora and he asked me to hold while he took the phone to her, which he did. They didn't even have the decency to cover the mouthpiece and I could hear them arguing in German - she was refusing to talk to me and then they hung up. I called back immediately, no answer.

At this point I was frustrated and angry and I sent them 2 emails expressing this frustration before getting a response back.

And here's what this scam of a company replied:

"Dear Romy,

Am really sorry for delayed answer, bud we do not work over weekends.

I did not hang up, the line was cut like last time. I do not have any reason for haning up to you.

Yes I was talking because I still did not have answer for you and because of that I waited until I go on phone because he is my Boss and neeed to talk with him.

Anyhow but am very sorry to inform you but your documents were not enoguh.

Your account will be closed, after looking trough your documents we find them not sufficient enoguh to proceed with your shipping. If possible, we will return your items. The items will be confiscated by the police and returned to seller.

Best regards,
MyGermany"

I could not believe my eyes! What sort of fraud are these people running? "If possible", they would return my items? To who? Why on earth would they do that?

I have since sent about a dozen emails and gotten no response. I have called and called and called and they won't answer. The one time I borrowed a friend's phone to call them, which would show a different number, as soon as they heard it was me, they hung up! Then they stopped picking calls from UK numbers altogether. They are a thieving company!

I PROMISE YOU, THIS IS 100% A SCAM COMPANY! THE POSITIVE REVIEWS MUST ALL BE FAKE! READ THE NEGATIVE REVIEWS FOR A BETTER PICTURE OF WHO THEY ARE.

I have contacted a family friend in Germany who has promised to take it up with the police and I will make sure I get my merch from these thieves!

Do not under any circumstances do business with MyGermany! You will regret it!

Tip for consumers:
AVOID AVOID AVOID!

Service
Value
Shipping
Returns
Quality
Thumbnail of user israeld33
1 review
10 helpful votes
May 18th, 2021

I have a very bad experience with them, the first shipment turned out well, in a second the service was bad, since they left half of my order in their warehouse, even though it was their mistake they sent the other part of me by the cheapest means order that it takes 2 months to arrive in my country, after that I made a third shipment and because of the parcel they lost my order, but the service for help with customer service has been deficient, they have only written an email to the company of parcel service and they don't answer my emails with a solution proposal.

Tip for consumers:
Be careful, I have a lot of problems with their service.

Products used:
Beer Glasses

Service
Value
Shipping
Returns
Quality
Thumbnail of user ukaszj
1 review
8 helpful votes
November 19th, 2020

Dear myGermany,

Please forgive in advance for writing this opinion, but unfortunately I am forced to do so, because info.mygermany.com does not provide any specific information on my case.

Namely - three weeks ago you received my package. Your customer service asked me to upload documents to Dropbox, which I did the same day. Since then, on November 5, I have been waiting for your company to check these documents and allow my parcel to be redirected to my address.

I am very sorry for that because you seemed to be pioneers when it comes to forwarding service in Germany, so I did not expect such problems with such a trivial matter as checking some screenshots and pdfs.

The cup of bitterness was shed by the fact that one of your employees (Lisa), who deals with customer service, promised me that the matter would be clarified to the maximum. November 13, which turned out to be, of course, a total lie and a false promise. I understand that I am not a unique snowflake for which you are able to give up all your work, although THREE WEEKS - and the number of days keeps growing - it seems to me to check a few screens is a disastrous result.

If someone who is responsible for employees picks up this review - please try to do something about it. I am at the moment when I am ready to get in the car and come to Weimar to explain this matter in person, and the road from Szczecin to Weimar is not long.

However, if I hear again that it's all because of a virus, and then that your employees were on vacation - and hence the delays - I assure you, dear myGermany, that I will not have to take the case to court because you are in possession of my personal data and the package with equipment I bought for my company that is worth a lot of money.

I am waiting for your reply - here or my private e-mail, which your customer service is sure to know well and this time I advise you to not ignore it.

King Regards,

Lukasz Jarych

Thumbnail of user jozefs3
1 review
15 helpful votes
February 27th, 2020

The worst experience ever!
After booking an express service... NOTHING HAPPENING for SEVERAL DAYS!
Ignoring your emails, calls, no response whatsoever.

There's many other proper services, use anything else, just not this one.

Thumbnail of user chrism329
Chris S. – MyGermany Rep

Do you ship to Post Office Addresses, PO Boxes, or Poste Restante?

Dear Jožef,

Please read and understand our services before using! MyGermanies carrier partners do not deliver to post boxes: https://mygermany.com/ufaqs/ship-post-office-addresses-po-boxes-poste-restante/
Thus, we cannot do so. The return shipment fees are charged by the carriers and passed on to you. We need to pay the carrier and as you added a prohibited address, we cannot claim back the fee. So we need to charge you.

Update from myGermany:
Jozek Sraka is a model and singer, he suggested to change his review when we provide 50% discount and remove the 20EUR fee. We did so (myGermany paid on your behalf). But nothing happened. We hope you will be treated by your fans like you have done with us. Your are wrong, arrogant and selfish! And you are lying - you having involved police is absolutely bull$#*!. Police stated you shall not contact them with that irrelevant case.

Best regards, Johanna

Thumbnail of user nirs9
1 review
10 helpful votes
March 24th, 2021

This site is a scam! Unbelievable coming from Germany right!? Almost all buttons don't work and after you buy something they don't contact you! I bought a 10 usd item and they want 50 euros for shipping! Is this a joke?

Tip for consumers:
When you see a site that is slow, not responsive and show multiples of button which in essence do the same thing - you know that they count on you to get lost, send them an email - and pray for their response... do yourself a favor look somewhere else.

Products used:
I paid for an item that cost 16 usd, they want shipping of 50 euros for the cheapest shipping method!!!!!!!! I cannot get my money back and this is the last time I am using their site! they can play with my order.
On top of that the site is not working most buttons send you back to the main page again and again!

Service
Value
Shipping
Returns
Quality
Thumbnail of user theresat619
1 review
6 helpful votes
December 29th, 2022

It has been 15 days since my parcel arrived in their warehouse. (This review was originally posted at another website last week. I will just copy-paste for brevity.)

I got in contact with their chat support right away after the tracking notified me that the parcel arrived at their warehouse. I always knew it would take them a day or two to ship out a parcel so I immediately contacted them.

When my parcel was not shipped out a few days later I started to get suspicious. Their chat support, "Kathlene", was the person I was in contact with. Apparently she's getting ignored in the first few days of this ordeal by their own warehouse team. Read it again.

She told me she sent emails to the warehouse team with responses such as that they are looking for it, but most went unanswered. On the 7th day, that's when her warehouse team budged and just told her to tell me to just wait for an update. No details, no proper update. I was just shooed away. Then there's "John" in the e-mail support that just sends scripted replies and will be of no help at all.

They have since stopped replying today when I asked for a manager to communicate with me that is directly responsible for the warehouse. I was very cordial communicating with them until the end even if I had every right to be outraged.

It seems that their customer service is outsourced and just relays the concern to the company officers. It's outrageous that even their customer service is being ignored by their company or had no direct coordination except acting as proxy customers for their customers. This should give anyone an idea about their customer service.

They used to be not like this. I used their service in the past and had no problem. Probably grew too big or changed management. This, I don't know. But definitely, they changed for the worse. If the board members of the company care about their business, they should look closely at the conduct of their employees or their customer service structure.

Their website does not automatically send the transcript of the chat support to your email (unlike other websites). So I manually sent Kathlene's conversation to me. Therefore I have evidence. Including my correspondence with "John" in the email. There is no way anyone can deny what transpired and the lapses that occurred.

I will keep on updating this review until I receive my package.

-- UPDATE -- (This was last Dec. 27)

- Contacted chat support. I was informed that their warehouse team is still ignoring them. THEIR OWN WAREHOUSE TEAM. No updates, no messages -- nothing.

- Email support has still completely ignored my multiple emails.

- Saved chat transcript for reference.

- Be warned, it seems the company is either new management, or hijacked(?) since their service is nothing as it was months ago. I do not recommend their service at this point.

NOTE: They completely ignored me in the other review website.

UPDATE (JAN 4):

-They reported me and attempted to have my review taken down in the other website. And suddenly I was asked to have my review authenticated here. These, rather than contacting me or resolving the issue. I have read that this tactic has been used to other customers in other reviews, so I was expecting it. This review would stay up. No matter what.

- Still no communication about the status of my parcel.

Tip for consumers:
Avoid. There are numerous reviews already that they are also completely being ignored by the company.

Thumbnail of user joj286
1 review
6 helpful votes
November 23rd, 2022

This utterly corrupt company has been dragging out the compensation process for three months after they lost a German purchase (worth EUR 210) I sent to them and for which I have proof that they received because they signed for it.

After a month they suddenly claim that it had been "accidentally sent to another customer in error and that it was definitely in transit back to them." I had the displeasure of dealing with * who many others customers with similar issues end up being handled by. This is probably because she is the master of wasting your time by making you repeatedly explain the details of the claim every time you email her for an update despite all the details being in the thread of emails I'd been forced to send every couple of weeks in my futile attempt to be compensated.

Never ONCE during the three months did these unscrupulous bastards contact ME to furnish me with an update about my claim which is proof that they had zero intention of making amends on what is 100% their error. I even asked them for the tracking number of the item being returned to them by the customer they sent it to in error and was stonewalled each time. After much pushing, live chat eventually gave me the email address of the claims manager there who I contacted but did not receive a reply from.

They hire English speakers from poorer countries to handle their live chat who they proceed to hide behind (you can never contact them directly) so that they never have to bear the brunt of their disgusting behaviour. The cherry on the top was being FORCED to send my last consolidated parcel weighing just 500g from them via courier instead of deutschepost (which they offer) for EUR50 instead of EUR20.

I have kept all of the correspondance with these literal thieves and will be happy to share it with anyone who questions the veracity of my experience.

Update February 8 2023 - replied to the message from Chris S the rep with my details at the end of November and still no reply from them. It's all lip service from these fraudsters - they have no intention of making good on their error. This gang of crooks would rather intimidate review sites with their lawyers into having truthful accounts of their contemptuous behaviour removed. Thankfully sitejabber didn't yield to their threats and this review remains public.

*Personal information redacted by admin

Thumbnail of user chrism329
Chris S. – MyGermany Rep

Dear Jo J.
Please let me apologize for the events caused. I need some more information to work on your claim, so I kindly ask you to provide a customer number or similar for me to follow the events.

Best Regards

Thumbnail of user johannal29
1 review
17 helpful votes
August 28th, 2020

So I decided to try using mygermany to ship my purchases beccause of the good reviews they get online, as it turns out, their positive online reviews are mostly fake or paid reviewers. They pay a lot of money for online marketers to boost up their ratings and make them look good. I sent my purchases over to them hoping they would forward them to my address as promised, but it turn out, after I had become their customer, they stop communicating and never replies to my emails, exactly like the other reviewers said. They only replied to my email before I sign up to be their customer, just to lure me in. Now I have lost thousands of dollars worth of electronic products and they are not responding to my emails for the last 1 month, just disappear. I am writing this review to warn others not to fall into the same scam like me.

Thumbnail of user idhamq
1 review
9 helpful votes
December 19th, 2020

Totally Unreliable Service, They started ok, but later all went the other way, Never reply to email on time, (2 to 4 Days if you are lucky), parcel are paid to be shipped but never on time, Wrong logging of Commercial Invoice which cause me to pay a large amount of money wrongly to Customs and they never reply to fix the issue. (German Scam) Stay Away

Thumbnail of user iliy
1 review
9 helpful votes
December 14th, 2020

Ordered an expensive express shipping. Due to arrive in 1-2 days its been 5 days and the item will arrive tomorrow(hopefully).
1. For unknows reasons they declared over double the price I did, which resulted in inflated custom charge
2. What the point of 250 euro express urgent shipping if it takes a week like a regular shipping
3. Full of hidden costs, i was expecting costume charges only but upon receiving the item encountered charges like size fee, laptop fee and double charged for insurance.

The shipping costs with the hidden charges and inflated custom charges will amount to be hgiher then the item itself and I did not got it in time.

Currently dealing with PayPal to reach some sort of partial refund.

Thumbnail of user brianm1898
1 review
8 helpful votes
February 2nd, 2021

FRAUD - THIS COMPANY QUOTED €23 TO SHIP A MAGAZINE FROM GERMANY TO THE UK. ONCE THEY RECEIVED MY ITEM, THEY ARE NOW TRYING TO CHARGE ME €140 TO SEND IT. REPORTING THEM TO THE GERMAN AUTHORITIES. BEWARE!

Tip for consumers:
Not trustworthy. Don’t use them.

Products used:
Shipping

Service
Value
Shipping
Returns
Quality
Thumbnail of user paulw2366
1 review
7 helpful votes
November 17th, 2022

Everything went well until the moment I received my package damaged. Sent few emails and finally got Tim who is in charge of claiming to respond my email. I was told the claim has been lodged and it will take up to 6 weeks. I patiently waited for 6 weeks and sent an email request for a update. No response. Sent few more. Still no response. Then I contacted the customer service who forward my email to Tim. No response. So I contacted the customer service again. They forwarded my email to Tim again. No response whatsoever. It went on like this for 3 weeks. No one even care to wrote a email back to me to let me know what's going on. So I contact FedEx myself. It turns out FedEx was trying contact them for more information as well but no reply from them either. So the case was closed. Then I sent another email to Tim and their manager Dora. Requesting them to follow up for me. And guess what. No response from either of them. After 3 months waiting. Everything went into a dead end. They don't reply any of your emails. They don't follow up your case. There is no phone number you can call. The only way you can communicate with them is their website chat which can't really do anything but forward your concern to the people who is in charge of claiming. But that person never reply you neither of their manager. This is really one the worst customer service you will get.

*Updates
This company is disgusting. Instead of providing the long due updates, they flag your review as a non genuine experience

Thumbnail of user chrism329
Chris S. – MyGermany Rep

Dear Paul,
Again sorry for the very slow processing. Please be ensured that your claim is still under investigation as our carriers are facing a lot of requests in these days. We will update you as soon as there is a result!

Best Regards

Thumbnail of user thdpnd98
1 review
0 helpful votes
October 13th, 2023

1st order, their website bugged and sent it to a wrong address.
It was cancelled but the shipping not refunded: how?

2nd order: stuck & confiscated by DHL (for no valid reason, they pretend my item was not authorized but I checked and it was): sorry we can't do anything.

Let's make a recap:

- 79€ for a cancelled order (which is illegal, based on customers rights)
- 209€ of parcel worth
- 109€ for the second shipping
=> 400€ lost.

They take your money but are "sorry they can't help", avoid at all costs.

Service
Value
Shipping
Returns
Quality
Thumbnail of user vladimirv32
1 review
15 helpful votes
April 28th, 2019

Make mistakes and make the customer pay them. I had to pay 160 euros for sending the parcel which came back to them due to the wrong sending. Before sending we discussed right variant but they forgot about it.

Thumbnail of user chrism329
Chris S. – MyGermany Rep

Dear Vadim,
I am very sorry for that, especially as you have sent lots of successful parcels with us!
This time, you have selected EXPRESS method for Russia. As written / stated everywhere: Express can be sent to legal entities only: https://mygermany.com/ufaqs/can-mygermany-ship-russia/
Your entered address was unfortunately no legal entity.
As suggested via our eMail conversations, I am happy to support you with Express if needed. We also still offer a discount for you next shipment as you still have items with us. Please communicate with us!

Best regards, Chris CEO myGermany

Dear Chris,
Before sending this parcel your manager Eva wrote to me about this problem and we decided to send it as usual. Why have they sent it by EXPRESS method? I already payed 70 euro. Why do i have to pay +135 Euro for this sending now? Also we can't solve this from February.

Thumbnail of user ladob
1 review
12 helpful votes
May 21st, 2020

I have commissioned MyGermany to purchase 3 items (PC speakers) from German ebay website on my behalf. The service has been commissioned through 2 orders on Friday, May 15th & Monday 18th and paid immediately using PayPal. I got a receipt from PayPal, my bank and from MyGermany that the payment has been processed. After several days of not getting any update regarding this purchases, I contacted MyGermany to ask them if the purchase has been placed. I got an answer that the payment from my PayPal to MyGermany is still pending (although I got a receipt from both PayPal and MyGermany that the payment has been processed.). After sending proof about payment, I haven't received any answer from them.

Because of such a poor responsiveness, all three items I was interested in have been sold and are not available anymore.

From other customers recent reviews on Internet, I can see that my case in not the first time MyGermany falsely blames PayPal for its own lack of capacity and poor responsiveness - which is not very good for PayPal.

Thumbnail of user chrism329
Chris S. – MyGermany Rep

Dear Lado,

We have not been informed by Paypal that it was paid, thus we have simply not been aware of it, I am sorry for that. We have refunded your money 100% and would love to support you with future purchases!

After 23rd May 2020 the issue was solved by myGermany & Paypal.

Best regards,
Johanna

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

International Mail & Package Forwarding Service from Germany. We provide you a German Shipping Address and outstanding Mail & Package Forwarding Service!

Company Representative

Thumbnail of user chrism329
Chris S.
Usually responds not within the first month

How do I know I can trust these reviews about MyGermany?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about MyGermany?