• My Fantasy Hair

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Overview

My Fantasy Hair has a rating of 3.51 stars from 37 reviews, indicating that most customers are generally satisfied with their purchases. My Fantasy Hair ranks 182nd among Hair Extensions sites.

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What reviewers want you to know

Positive highlights

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Critical highlights

  • Do not buy from this company ever go get bellami hair way faster and actually has a customer service number that works.
How would you rate My Fantasy Hair?
Top Positive Review

“Critically unexpected customer service and reaction time were remarkable and immediately surely i wi”

Rashford M.
1/20/21

Critically unexpected customer service and reaction time were remarkable and immediately surely i will advise you to all due to the fact you have solved my critical hassle. Thank you so much.

Top Critical Review

“Horrible experience”

Nicole M.
3/15/19

I placed my order on 3/1 and still have not received it. I received an order confirmation email but nothing about shipping and no customer service response. I ordered based on raving YouTube reviews, but clearly the company seems to be trending downhill as all reviews from the past few months are citing the same problem. I DO NOT recommend ordering from this company as they seem completely unreliable and untrustworthy and I do not know if I will ever even receive the >$200 product.

Reviews (37)

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customer service (5)
Thumbnail of user nicolem363
1 review
1 helpful vote
March 15th, 2019

I placed my order on 3/1 and still have not received it. I received an order confirmation email but nothing about shipping and no customer service response. I ordered based on raving YouTube reviews, but clearly the company seems to be trending downhill as all reviews from the past few months are citing the same problem. I DO NOT recommend ordering from this company as they seem completely unreliable and untrustworthy and I do not know if I will ever even receive the >$200 product.

Thumbnail of user chelsyec
1 review
0 helpful votes
August 1st, 2018

The site says 1-2 day processing before the item can be shipped, it's now day 5 and I still haven't even received a tracking number. Their phone lines supposedly have been down for 2 weeks and they have no intention of fixing them. They're customer service is practically nonexistent. So unprofessional and not worth the amount of money you pay. DO NOT ORDER FROM THEM

Thumbnail of user lorim130
1 review
0 helpful votes
February 18th, 2018

Over all excellent service and fast delivery! No issues and love my order! Will definitely recommend friends to this site.

Thumbnail of user laurenr133
1 review
2 helpful votes
December 17th, 2018

WHATEVER YOU DO do not buy from this website. It was ridiculous how long it took to get responses in regards to my order. I still have not received my order and had to file a dispute so probably wont even get my money back till next year. She lied alot of the times when she did respond. I thought it was just me being impatient but it was really just $#*!ty service.

Do not buy from this company ever go get bellami hair way faster and actually has a customer service number that works.

Thumbnail of user eannar
7 reviews
1 helpful vote
January 20th, 2021

Critically unexpected customer service and reaction time were remarkable and immediately surely i will advise you to all due to the fact you have solved my critical hassle. Thank you so much.

Thumbnail of user candicer22
1 review
2 helpful votes
March 18th, 2019

It's been 11 days since the money came out of my account and suddenly the company has no communication. I heard great things about this company but. It's $#!+

Thumbnail of user kair17
1 review
3 helpful votes
February 19th, 2019

I PLACED MY ORDER 2/8/2019 NEVER GOT ANY SHIPPING INFO?! I HAVE PURCHASED (3) TIMES FROM THEM AND NEVER HAD THIS EXPERIENCE! $250 DOLLARS GONE! I MADE A DISPUTE THROUGH PAYPAL TO GET MY MONEY BACK! I WILL NEVER BUY FROM THEM AGAIN! THEY DO NOT RESPOND TO EMAILS AND WHAT TYPE OF COMPANY SAYS THERE PHONE IS DOWN? I DID NOT NOTICE THE PHONE ISSUE AT THE TIME OF PURCHASE BECUASE I NEVER HAD THIS ISSUE WITH THEM BEFORE!

Thumbnail of user linak10
1 review
1 helpful vote
July 24th, 2018

Its been 5 days since i purchased my otem from MFH and I havent gotten my tracking number nor received my order. I tried calling, emailing them, contacting them on social media with no answer wtf is this company. They took my money, wheres my order?! Also, they say that their phone # doesnt work, but in fact it does and every time the it says that the rep. Is busy with others and ask me to leave voice mail.

Thumbnail of user kellieb27
1 review
0 helpful votes
August 20th, 2018

Hair is beautiful, service is the WORST! I received my order - which took a while. The envelope it was shipped in was torn open, the hair looked like it had been removed because hair was stuck in the zipper of the storage bag that the hair was in. I sent an email asking what I should do because I did not want my warranty to be voided and your policy says that if you take it out of the bag its voided. I submitted photos to you the day I received the package, But I never heard back! Still have not heard from you guys. I'd like to exchange it for a shorter length. But if I don't hear back from you by 8/24, I will return the hair to you, have my credit card company charge back the cost of hair and return shipping charges to you.

Thumbnail of user dianem347
1 review
0 helpful votes
July 11th, 2018

This will be my 3rd weft extensions.
I LOVE them. Quality is AAA+++++
Highly recommend!
Customer service is very good.
Arrives promptly. I suggest you send a snip of your hair to color match.

Thumbnail of user sophiem60
1 review
2 helpful votes
November 11th, 2018

I have had the most frustrating experience I have ever had with any online shopping in my life. I ordered some extensions and they were not the color I wanted. I emailed them for over two weeks trying to return/ exchange them. Finally they get back to me. I send them back, paying for shipping on my own (although it says they pay for shipping). I ask for samples so that I can get the right color. Apparently they mail them, but I never received them. They finally send another sample and I get them. Right away I choose my color. She says she will refund me for the shipping I paid for and send out my new extensions with one day shipping because the process takes so long. They do not get sent with one day shipping and she gives me a refund (apparently) to the wrong card! I email her stating that, and have never heard back. On top of that, when they sent me my new extensions, they didn't put my name on the package, just my address. I noticed this on the shipping email, so I asked if they included my name on the package, and she said yes - which was not true. Overall, the extensions are a good product but the company is ran horribly. They don't even have many color choices. I will never be shopping here again.

Thumbnail of user nenem1
1 review
0 helpful votes
February 27th, 2018

Love you guys definitely ordering again! First time trying extensions and definitely will not be the last

Thumbnail of user daniellem186
1 review
1 helpful vote
August 3rd, 2018

I submitted an order, payment was processed, and the company has been unresponsive. I sent 5 emails to their *******@myfantasyhair.com address, and left 5 voicemails trying to confirm the status of my order. I recently received an email from Briana T claiming my order was shipping out, but the tracking information says the that while a label was created, the order has not been scanned or picked up. This company is fraudulent and I have filed a formal complaint with the FTC. I recommend others on this thread do the same https://www.ftccomplaintassistant.gov/

Thumbnail of user cassic5
1 review
1 helpful vote
July 29th, 2018

Ordered back on 22nd and got my confirmation. NEVER GOT MY EMAIL SAYING SHIPPED. NEVER GOT MY ORDER! Over a week! I have tried to contact several times! On the website says the phone line is down! They have money out of my account and nothing! I have gotten hair from them previously and nothing like this has ever happened! PLEASE DO NOT BUY! THEY MUSTVE CLOSED THEIR BUSINESS!

I just recieved my order today! I ordered deluxe hair which is 230g of hair! I noticed on the package it was marked as 190g of hair as well! Well guess which on it was? The 190g of hair! Where's the rest? They also feel like used hair! I'm not even lying I really wish I was! Seriously this company is horrible! You guys please call your banks and at least file a billing dispute! Please spread the word so no one else bothers with them!

Thumbnail of user courtneyh72
1 review
0 helpful votes
April 11th, 2018

The product is fantastic! I ordered for my wedding but will definitely be using them for every occasion!
Theyre so easy to use too and feel like they really will stay in tight all day.

BUT It took my order 3 days to be processed and then 3 more to be shipped, which is more than the 1-3 day shipping I selected. Thats my pet peeve.

Thumbnail of user colleenr30
1 review
0 helpful votes
April 3rd, 2018

I really like the hair and customer service. I have sent back two colors because they did not match. Was not a problem

Thumbnail of user ashleyg185
1 review
0 helpful votes
August 25th, 2018

So in love! I bought a few different set of expensive extensions and these are by the best quality I have bought.

Thumbnail of user amyw226
1 review
0 helpful votes
April 3rd, 2018

They arrived quickly, so I was pleased with that. The quality is nice, sections are a little bit thin but easy to work with. The color combined perfectly with my hair color. I would recommend!

Thumbnail of user ladonnaw3
1 review
0 helpful votes
March 30th, 2018

I sent back the extensions so I could get the natural ends instead. My tracking number confirmed that my extensions were delivered but I have not received a email yet with my new tracking number.

Thumbnail of user daneller2
1 review
0 helpful votes
March 15th, 2018

I picked this hair because of the ombre selections they had. When I received my hair, I thought that they just messed up my order, but they were just BARELY ombre. They looked nothing like the photos. You can't tell there is two separate colors. I'm highly disappointed in the false advertising. I have only used them once. It seems like the hair is good quality, but we will find out over time.

Thumbnail of user mariannam5
1 review
0 helpful votes
February 24th, 2018

The delivery was very fast. This is my second time ordering from my fantasy hair. I didnt need new extensions because my last set still looks good & lasted for a whole year but there was some shedding so I just wanted more thickness.

Thumbnail of user nataliah8
1 review
0 helpful votes
May 4th, 2018

I really liked the hair I received. I got it in a short amount of time, and I I got the expected order. The hair is silky and I'm excited to see how long it lasts.

Thumbnail of user sharond181
1 review
0 helpful votes
January 22nd, 2018

Quality of the hair is awesome.
Grams- I was expecting a little more for 190grams.
Length- def disappointed, I put an 18 inch extension I have next to the 20 inches I purchased and they are the same length.
Length of arrival-Perfect arrived in a timely manner.

Thumbnail of user eltonh12
1 review
0 helpful votes
August 21st, 2018

The product itself is very nice but the order details were a bit messed up. For my extensions I asked for the ends to be cut straight (which is an option that this website provides) and they gave me natural ends :/ Additionally the arrival of the extensions was late.

Thumbnail of user sarahc308
1 review
0 helpful votes
January 19th, 2018

Love my new hair! So versatile and easy to place! The color match was almost perfect and blending it with your real hair was a breeze.

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About the business

The leaders for the best clip in hair extensions online. Our 100% pure human hair is not only Remy, it's also Double-Drawn to ensure the best quality.

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