My Custom CaseReviews 53

Initially we were very happy with the custom case. Right out of the box, I was extremely impressed with quality of the photos I uploaded. I had bought a portfolio case for my husband for his birthday for his iPhone 13 and the fit was fine. Unfortunately, less than a month of having it on, the inside frame began to pull away from the portfolio part of it. We had to superglue it back together. The photos I was so impressed with have already begun to fade, the edge/binding side of the case doesn't hold up well at all and has horrible creases in it after less than 4 weeks of normal use. There are areas on the front and back where the photos have just flaked off and left blank white spots which looks terrible. My husband still uses it daily but every time he comes home from work, the case looks worse than it did from the time he left in the morning. I can't seem to find a spot to leave a review on their website, I went to my orders and there was nothing linking me me or encouraging me to leave a review so I will leave one here in the hopes someone will read it and will take caution when ordering from this company. I also was never sent an email asking for my opinion on the case. I was expecting it to last longer than a month; unfortunately that wasn't realistic.

After only three months of light use, my iPhone case cracked and their warranty is only thirty days. Clearly this is a product of poor quality. I would not purchase anything from this company.

My son placed an order and he never received it. If the item is out of stock, they do not call you. I called three times and found out that a rep named Tamara canceled the order After she told me, she was adjusting the order to a new case. My son still did not receive his refund. If an item is out of why is it still available on the website? When you ask manager, they give you the runaround. The rep Desiree just kept justifying why they weren't available. I will never order from this company again! I will not stop slandering this company on every social site until my son gets his money back and receives an explanation for this mess!

Like other reviews here, the printed pictures were initially fine, but started showing cracks pretty fast. At this point (within 3 months) the printing on the spine of the iPhone7 case is completely cracked, essentially white with pieces of the original photo shining through as if attacked by a shredder. Of course their 30 day warrantee is absolutely useless. By the time you realize you should address this for a replacement/refund they push you off to their unconditional 30 day warrantee which will have expired. The company DOES NOT STAND BY THE QUALITY OF THEIR PRODUCT. Clearly the 30 day timeline is well designed for them to keep providing bad service to their customers.

I have messaged this company since Christmas of 2022. I've gotten the runaround I've messaged them again just recently and was told that it's out of 30 day warranty. I messaged them multiple times and called them multiple times within 30 days and nothing has ever been done no exchange for my case no money back this company is terrible. Do not buy from them. Their phone cases look terrible and they're cheap.

Durability is nonexistent. Photos were peeling the first month. After 6 the photos are virtually gone. A photo case I purchased from a different company lasted 4 years and is still in better shape then this one after 1 month

I have owned a folio style case for less than 1 year which I paid full price for. I sent a video showing the condition of this case to customer service and was declined a new case based on their 30-day guarantee and was offered a 40% discount. I will post a video of my case below. A 30-day guarantee at their prices is absurd Once I decided on a new case I was in the check out portion of my sale and noticed they were running a 35% off sale at that time. In essence….I received a 5% discount which I brought to their attention to no avail. They totally dismissed me. I think the biggest issue I have is the awful condition of my case less than 1 year old and the fact that their website does not offer any form of submission for one to post a review. Their REVIEWS section posts few very positive reviews, nothing negative, and no way to submit a review. Hmmmm?

They put the wrong shipping label on my package and refuse to correct the situation because it might get delivered. The package is over 3,000 miles away from my home.

I am very impressed by this company!

First of, the printing on these cases is top quality making them absolutely beautiful.

They have a good variety of case types that makes the choice easier for the customer.

Their biggest strenght for me was the customer service because they are very professional, fast responding and very comprehensive.

Overall, I totally recommend them for anyone looking for a good company making custom phone cases!

Proof is in the pudding. I should've read the reviews before I bought from them. Got my wife a case for Christmas, the pictures are already fading. RIDICULOUS for the amount of money spent.

My case was great if I wanted to turn my head sideways to see the pictures and text straight. The 30 day guarantee is a great advertisement but I had to work through my bank to get my money refunded. I found customer service to be rather rude and not helpful based on the policy.

My first experience was great didn't have issues the case lasted and picture quality was great. This time I got my phone back in Sept. I started to note the picture just not looking as nice about 3 months later but thought ahh maybe I am imagining it. Over time it got worse so I messaged them on it. Reply we are sorry you are not satisfied but its our of 1 month warranty. Said of course it is this would not happen in a month. Don't care. I got a T shirt for Christmas and the wording faded the person that got it emailed the company and they are replacing it no questions asked we just sent a picture. Similar reason but this company doesn't even ask to see a picture of the issue. Nope won't order again. They have lost my business I will find a company that cares. Oh and you know they only post the positive reviews on their website. The second photo is my case now and you can see how it has faded. Shotty work.

Initially, I was very pleased with my iPhone case. I got the Classic Photo design so there was a picture on front and back. Well after only 3 months the picture on the back is rubbing off even though I keep it in the original box it arrived in when I'm not using it. So it gets treated with kid gloves. I reached out to them about this. They basically said it's outside the 30 day window for return. I agree with the others on here that their customer service is atrocious. They have zero interest in making things right or standing behind their product which is substandard. I would expect it to last at least a year especially given the high price point. Don't waste your money.

This product is a total rip off. They printed out the photo as a sticker and put it on the pack of a pre-bought clear case. Cost almost $30. The image will scratch and damage with water or wear in the first day.

I ordered a phone case and it worked out to 49.60 Canadian October 2 /21.
After 2 months or less the pictures which were in the outside of the case ( not sure how these were supposed to last on outside of case) I sent a message and picture towards the end of January. Of course it would be out of warranty so they could do nothing. I wish I would have gone onto their website and read the reviews none over 3. I gave them a 1 with several other dissatisfied customs. Do yourself a favour order from another company with better customer satisfaction.

I was nervous after reading reviews! Mine is perfect! I paid for expediting shipping and was here on time! Will order again!

This is an update review. After all my communication, and possibly my prior review, their customer service stepped up, and sent me a corrected charging pad. So I will now use their products in the future. Still have my 2018 phone case, and it is in great shape. Thanks for making a wrong, a right.

Absolutely atrocious company. I ordered a personalised phone case and that was over 2 months ago. Custom service tells me to contour to wait I paid $40 express shipping $100 in total. Not impressed DO NOT RECOMMEND. Trying to get my money back right now.

I requested a refund as listed under their refund policy and was told no.

What kind of guarantees do you offer for products?
A: We offer an unconditional 90-day money back guarantee. If you're not satisfied for any reason, just reach out to us and we will certainly assist you!

Order was placed on July 12th, paid for over night shipping to arrive on July 13th. Called the customer service number on the 13th & 14th to inquire as to why my package had not arrived and was told to "be patient" and if it had not arrived on the 15th my shipping costs would be refunded. Package did not arrive on the 15th, called again on the 16th and all they were able to tell me was to call UPS to find out where it was. Just another company that takes your money, doesn't follow through on their end, blames someone else and says Goodluck