• Mypicture

Mypicture

Overview

Mypicture has a rating of 3.18 stars from 490 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Mypicture most frequently mention good quality, fast delivery, and excellent service. Mypicture ranks 12th among Photo Printing sites.

  • Service
    79
  • Value
    74
  • Shipping
    78
  • Returns
    23
  • Quality
    69

This company does not typically respond to reviews

Positive reviews (last 12 months): 25%
Positive
2
Neutral
0
Negative
6
19
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Their customer service is not existent and the frames are battered to the point of ridiculousness.
How would you rate Mypicture?
Top Positive Review

“Great product”

Brian F.
2/12/24

Received my canvas today and I am over the moon with it beautiful finish and quick delivery highly recommended great price too

Top Critical Review

“REALLY REALLY BAD products”

Winnie K.
2/27/24

First: The printing was terrible. My picture is in a black background, but the canvas shows a lot of white spots and in large areas, making it extra obvious. Second: The corners of the printing do not align with the wooden frame underneath the canvas, showing a lot of white edges on the sides, which again makes it looks exceptionally obvious with a photo with black background. I got 2 orders from them. And the second one just got in today. Same problems apply. I will DEFINITELY NOT recommend or use them EVER AGAIN

Reviews (490)

Rating

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Reviews that mention popular keywords

customer service (40)
Thumbnail of user garym915
1 review
0 helpful votes
June 21st, 2020

My-Picture.co.uk is not a UK-based company but an online domain name operated by United Arts GmbH. Address: Am Gleisdreieck 1-5,******* Cologne, Germany. Tel *******9136, email: *******@meinfoto.de, website: www.meinfoto.de. All products are manufactured at their single site in Cologne. They rent serviced office space here in the UK at Bentinck House, 3-8 Bolsover Street, London, W1W 6AB (owned by the Langham Estate). No direct telephone number available. I am happy with my purchase.

Thumbnail of user philippm3
My P. – Mypicture Rep

The website my-picture.co.uk is indeed under the company United Arts GmbH, this is not something that is purposefully hidden by us, as our production is located in Germany. We will be glad to help you with anything. We don't have any of your contact data, so please write a short e-mail to review@my-picture.co.uk. Please note your order number in the e-mail. We are sure we can find a satisfactory solution together. Your My-Picture Team

Thumbnail of user bens166
1 review
0 helpful votes
March 8th, 2017

Fast delivery, well packaged, looks great, very happy. Have given 4 stars rather than 5 as I HAVE to submit 100 characters in my experience review?!?

Thumbnail of user keithw76
1 review
0 helpful votes
February 18th, 2017

Great product and service at a good price. However, I would have liked a hanging point on the back of the frame, so the picture could always be placed back in the same place each time it was moved?

Thumbnail of user alexandral1
1 review
1 helpful vote
February 26th, 2013

I guess it’s better to buy something without an expectations, but for a good price. Btw, I don’t know anything about printing technologies, but the fact that you can get photography printed exact same way on a canvas makes me very happy. It was a very sunny day and my beautiful flower arrived. Probably it was so beautiful because of lack of expectations when ordering it, but I’m happy

Thumbnail of user margaretb38
1 review
1 helpful vote
September 29th, 2014

Easy to order from the website, prompt delivery, well packed, good product, very pleased with our photo on canvas and it looks really good in the newly decorated bedroom. Good value too.

Service
Value
Shipping
Quality
Thumbnail of user katherinas
2 reviews
2 helpful votes
February 27th, 2013

I guess any problems appear on the personal attitude. There's a saying - no man no problems. Recommendations by other people tell a lot about the company, so do recommendations from friends. I ordered photo on aluminium and it's made in good quality. I had never before such an aluminium print with own picture on it. So, I decided to try my picture. I'm satisfied. Print isn't perfect but it looks great

Thumbnail of user faithl5
1 review
1 helpful vote
January 31st, 2014

Great simple to use website. I have ordered 4 canvases from there now. Only misleading part is huge discount that is offered in emails and never transpires on the site.

Thumbnail of user marthaw11
2 reviews
3 helpful votes
October 3rd, 2013

I decided to order non-ordinary present for beloved husband Jonathan, and purchased photo book on my picture website. The best gift I have ever made for someone who I truly love. Price of £ 35.50 for hardcover 24 pages amazing photobook is an excellent present for anniversary.

Thank you, and have great shopping,

Martha, London

Thumbnail of user michaelc122
1 review
1 helpful vote
September 29th, 2014

Very efficient, easy to select your picture, frame it and place the order. One hiccup with the auto recognition of UK postcodes on one order ended up with an incomplete address but the other orders went real smooth. I have recommended the company to many others, it is good and reasonably priced.

Tip for consumers:
Make sure your full address has been picked up correctly form the post code

Service
Value
Shipping
Quality
Thumbnail of user mikes184
2 reviews
1 helpful vote
November 8th, 2013

Very good value.
Can't understand why it's a co.uk company when the prints come from Germany.
My second order was due to be delivered on a Wednesday but failed to arrive and was delivered on Thursday when no one was at home, this is my only criticism, I prefer Royal Mail so that I can collect from the sorting office.

Thumbnail of user jasl4
1 review
0 helpful votes
August 29th, 2013

Photos on canvas look even better than on my computer.
Amazing!
You have loyal customer from now on! Only, please ship faster next time

Jasmine
Manchester

Thumbnail of user maxb32
2 reviews
2 helpful votes
April 11th, 2013

Hey everybody!
I just received my canvas. Looks really great, so much better than expected because I uploaded photo in quite poor quality. Thanks a lot!

Thumbnail of user mikeb126
1 review
0 helpful votes
October 17th, 2013

This site was suggested by my daughter and by her results, I was keen to try.
I have used the site twice and have been very pleased, they did justice to the
Digital images provided and considering the distance involved, very quick indeed.
I would be even happier with a wider size range but even so, still look forward to
Submitting my next offering for the canvas star treatment.

Thumbnail of user zoec1
1 review
1 helpful vote
April 24th, 2012

Unlike many others i understood from website that canvas came with frame for you to build. And they do offer a framing service at extra cost. Came from Germany in 5 days. Photo quality excellent and they advise if your print not suitable for the size you choose. Putting the frame together was easy and didn't need a staple gun the instructions say you can use drawing pins and worked really well

Thumbnail of user elisabetht
2 reviews
1 helpful vote
July 2nd, 2013

Fantastic photobook! It is the best unique personal gift I have ever purchased. Too bad that service does not allow you to experiment with the photo effects and layouts directly on their website, but I’m very happy with my choice. The price for the whole book is low. Awesome!

Thumbnail of user ameliar4
1 review
0 helpful votes
April 26th, 2013

Great work! Just as I expected. I will definitely order again from this website. Awesome finding.

Thumbnail of user julial9
3 reviews
5 helpful votes
February 21st, 2013

The service is professional and respectful but if canvas is ready to ship in 48 hours after received payment, then it can take up to 7 days. Of course, everything is fine but I can't wait 7 days, I wish that canvas had arrived faster. The picture quality is high, no doubt

Thumbnail of user paulh83
1 review
0 helpful votes
January 31st, 2014

They are good pictures and they say what you getting is going quality

Thumbnail of user as1369
1 review
1 helpful vote
October 18th, 2013

Ordered a 20 x16 inch canvas print which arrived 2-3 days after ordering. High quality result, significantly better than most other online photo print services.

Thumbnail of user maryw57
1 review
1 helpful vote
December 15th, 2013

I ordered 2 canvases and was delighted with the quality of 1 but the other turned out a wee bit dark this could have been due to the quality of original pic tho, will def use again.

Thumbnail of user elisabethg1
1 review
0 helpful votes
October 13th, 2014
Service
Value
Shipping
Quality
Thumbnail of user collinf7
1 review
1 helpful vote
May 27th, 2013

I’m pleased with the quality. I will order again from this website as long as quality stays on the top. This is my first canvas and I’m very satisfied

Thumbnail of user cato1
1 review
1 helpful vote
August 23rd, 2012

I read a lot of the reviews on here AFTER I'd purchased and started to panic. PLEASE DONT PANIC. My canvas arrived within a week and was really good quality! I was really pleased. Yes it come from Germany, which is a little sneaky of them given its a co.uk website, but the price is excellent! I got a 24"x16" canvas and paid for it to be streched and mounted by them, it was only £5! Total £30, BARGIN! Some people just dont read what they are buying thoroughly enough. The option for stretching service is plainly there as an option. I'll use them again!

Thumbnail of user adal78
2 reviews
4 helpful votes
March 8th, 2013

Canvas looks impressive. As long as I have heard from different people who had a deal with my picture, is that the service has improved. I can't tell much about the customer service but the canvas quality is impressive

Thumbnail of user robh6
1 review
2 helpful votes
September 2nd, 2011

After reading reviews on this site I was concerned that I'd made a mistake ordering a canvas from this company, however, it arrived this morning (10 days after I placed the order). I had read the website properly so I knew that it needed to be assembled but this only took about ten minutes and the end result is easily as good as examples I've seen in shops which cost three times as much. Hope this helps. Rob.

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Company Representative

Thumbnail of user philippm3
My P.
Typically does not respond to reviews

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