• musicMagpie

musicMagpie

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Overview

musicMagpie has a rating of 1.05 stars from 234 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about musicMagpie most frequently mention customer service, royal mail, and good condition problems. musicMagpie ranks 64th among Sell Cell Phone sites.

  • Service
    137
  • Value
    131
  • Shipping
    127
  • Returns
    115
  • Quality
    116
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
40
44
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • The new Music Magpie doesn't seem to have as much stock for some strange reason.
  • 1 month on still no sign, numerous emails with customer services.
How would you rate musicMagpie?
Top Positive Review

“Mostly Problem-Free Service (buying from them)”

Stephen F.
12/5/21

I had fairly good experiences with Music Magpie until this last month when their customer services asked me to return a bluray DVD that wasn't working. Usually they would just refund because DVDs are so cheap. I've emailed them countless times now, sometimes getting a reply, often being ignored. I just want my refund but they are making it incredibly difficult. After years of buying from them without a problem, the above experience has been a one-off so far. So my overall experience of MM has been good.

Top Critical Review

“Music Magpie are scum!”

Harry F.
2/19/24

Music Magpie are a bunch of un accountable corrupt bozos. You'll notice they don't have a customer service number or even a chat bot on their site, how convenient. They did not send the money through for an iPhone I sent through the post and then made out that it was my fault and claimed there was nothing they could do. They are scum and should be avoided at all costs. I wish I had something nice to say and this gives me no joy but honestly, stay as far away from dealing with them as humanly possible.

Reviews (234)

Rating

Timeframe

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Reviews that mention popular keywords

music magpie (65) customer service (48)
Thumbnail of user harrcfisher
1 review
2 helpful votes
February 19th, 2024

Music Magpie are a bunch of un accountable corrupt bozos. You'll notice they don't have a customer service number or even a chat bot on their site, how convenient. They did not send the money through for an iPhone I sent through the post and then made out that it was my fault and claimed there was nothing they could do. They are scum and should be avoided at all costs. I wish I had something nice to say and this gives me no joy but honestly, stay as far away from dealing with them as humanly possible.

Tip for consumers:
STAY AWAY FROM MUSIC MAGPIE AT ALL COSTS!

Products used:
Attempted to get money for an iphone

Service
Value
Shipping
Returns
Quality
Thumbnail of user dunbar.house.mcgloin
1 review
1 helpful vote
January 25th, 2024

I ordered an iPhone 13 Pro package, and it has arrived, but unfortunately, there was no phone inside it. It seems like the phone has been stolen, and MusicMagpie is taking no responsibility for it. I had to take the issue to PayPal to find a resolution. In my opinion, it is best to stay clear of MusicMagpie as they are a clearly fraudulent company.

Thumbnail of user karolinah10
1 review
1 helpful vote
January 28th, 2024

I don't even want to give 1 star
I send my iPad Air special delivery on 6 of January was delivered 9th
Still not have pay for it and they try tell me have to investigate even after I send prove they received it last email I received from customer service was on Tuesday and still nothing
Definitely not first person happened to so must be something wrong there try rubbing people
Below this review they will lie that they will contact me to sort this out as have already done this whit my husband

Thumbnail of user paulb5233
2 reviews
0 helpful votes
March 6th, 2024

Now they use EVRI ( Hermes), the deliveries are hit and miss at best, poorly packaged and sometimes delivered to the wrong address.
The utilise Zendesk, so any complaints get default replies that often blame the customer, not them.
Avoid at all costs.

Tip for consumers:
Poorly packaged leading to broken CD cases.

Products used:
CDs

Service
Value
Shipping
Returns
Quality
Thumbnail of user bryanp213
1 review
2 helpful votes
March 9th, 2021
Verified purchase

Will never use this company again sent my phone to them they received it and took 9 days and 3 emails to pay me.

Tip for consumers:
Don’t use

Products used:
Sold a phone

Service
Value
Quality
Thumbnail of user briant1839
1 review
1 helpful vote
January 15th, 2024

I lost my bank card over Christmas and I have sent 36 messages on different platforms to change to my new card number and received no replies the so called live chat cuts off after 2 stupid questions that nothing to do with my question today they sent me a default notice they are a nightmare company that should not be trading this my 3 complaint

Thumbnail of user shannonr728
1 review
2 helpful votes
March 5th, 2024

Sent them a iPhone 14 (worth £330) claimed that they have 'lost' the phone and then knocked me down to £150, even though Royal Mail have delivered the phone. I provided Music Magpie with proof of purchase and proof of postage. I was willing to cut my losses with Music Magpie to save a battle however I received an email from Music Magpie stating that I had committed fraudulent activity and they will not pay out. If anyone has committed FRAUD it is MUSIC MAGPIE. AWFUL COMPANY, AVOID AT ALL COSTS. Reported to trading standards! By the looks of things, I am not the only person they have done this to!

Service
Value
Shipping
Returns
Quality
Thumbnail of user aidend22
2 reviews
2 helpful votes
January 4th, 2024

I rented a number of items which I was lead to believe would be mine once contract is up however this was not the case. Thay rolled the agreement over because I did not send the item back an iPhone 11 that I have paid £394 for I tried to get a response of a settlement dispite the phone been broke. Music mag did not reply but have sent a 1 month payment figure to lantern debt company who kindly added a £40 charge how is this legal when I'm still paying the monthly bill however thay want the phone back which I also pay insurance on and I have informed them it is broke stay away people.

Thumbnail of user niclovesjohnnydepp
1 review
2 helpful votes
February 11th, 2024

Decided to "sell" all my CDs and DVD's as I don't watch or listen to them any more.
Decided to use MM as a job lot and started scanning away.
Pretty shocked at how low their offers were but with so many items being scanned the amounts were adding up.
As I scanned and accepted I checked the items were clean and all in order.
I packed them up and posted and waited.
Within a short time I got a notification that the money was in my bank.
Wow, I was impressed……until I checked.
OMG, it was so much less than they had offered.
The comments were that discs were missing. This is not true! It is a possibility that I missed a disc out of a double disc CD but that was only one.
They said that some discs were non original……what? They were all originals.
Ok if you don't want them and aren't paying me, I will have them back please?
Oh no! They have been "recycled" really?
BAD!

Service
Value
Shipping
Returns
Quality
Thumbnail of user mr945
1 review
1 helpful vote
December 18th, 2023

I bought a refurb phone but it stopped working soon after. I returned it and they sent a replacement that wasn't the same quality and missing its charger. The customer service is email only, they just send templates in replies and conversations go round in circles. Not using them again!

Tip for consumers:
They don’t have a telephone line and take ages to reply to messages

Products used:
Refurbed iPhone £200

Service
Value
Shipping
Returns
Quality
Thumbnail of user nickbrittain30
1 review
1 helpful vote
February 11th, 2024

We purchased a series 5 Apple Watch back in May 2023 for my autistic sons birthday. A few months passed and the watch was fine. My son stopped using it and the watch wasn't being used and was left in his desk for a month or two.

I decided to now use the watch for myself as my son didn't want to use it for himself. I turned the watch on and erased all data back to the standard factory settings. This is where it all goes horribly wrong!

I was unable to setup/activate the Watch, as it had been locked by the previous owner. It was asking us to login with a I.D we didn't recognise (it shows you part of the ID email address and in this instance it was B*****@icloud.com).

Obviously I got straight onto Music Magpie whom after a few emails (which took forever!) agreed that it was their fault and were apologetic. They said to send the watch back to them for a full refund (unable to use the watch as it was essentially now locked to the previous owner). I sent the watch back.

I've just awoken to an email from Music Magpie this morning stating that they have looked at the watch and have noticed that the IMEI number isn't the same as the one that they originally sent out to us and will be sending the watch back to us……

I am genuinely shocked, as this watch IS the SAME watch that they had originally sent to us back in May 2023. THEY have obviously made a mistake OR they are just using this as an excuse to not pay out, as they will be £175 out of pocket.

So it's ok for us to be £175 out of pocket is it?

I have asked for proof from the dispatch note that was dated from when they originally sent the watch to us. In the meantime I'm contacting Trading Standards and also legal action as this is so wrong on so many levels.

Stay clear of Music Magpie. They are modern pirates with awful values and morals.

Service
Value
Shipping
Returns
Quality
Thumbnail of user peterm3279
1 review
0 helpful votes
March 14th, 2024

DO NOT BUY A PRODUCT FROM MUSIC MAGPIE, THEY ARE THIEVES.
I ordered & paid for a mobile phone over 2 weeks ago and have still not received the phone.
Everytime I ring music magpie I am told the the matter will be escalated and I will hear back within 48hrs, I never hear back from them.
R*******-04/03/2024

Tip for consumers:
DO NOT BUY A PRODUCT FROM MUSIC MAGPIE, THEY ARE THIEVES.
I order & paid for a mobile phone over 2 weeks ago and still not received the phone.
Everytime I ring music magpie I am told the the matter will be escalated and I will hear back within 48hrs, I never hear back from them.

Products used:
None yet

Service
Value
Shipping
Returns
Quality
Thumbnail of user markw2071
1 review
18 helpful votes
May 5th, 2021
Verified purchase

Sent an iPad Pro to these people in perfect condition which I used everyday watching films, sports with no problems at all. Got a message today saying they're revising the offer to £35 from £380 as the LCD didn't pass! They're having a laugh as far as I'm concerned and trying to rip me off. Mine was personalized so let's see if I get my original back! Never trust these people, it feels like I'm being mugged!

Tip for consumers:
Be wary of over inflated prices to entice you…

Products used:
Electronic

Service
Value
Shipping
Returns
Quality
Thumbnail of user sophiai188
1 review
2 helpful votes
September 14th, 2023

Sent in a brand new iPad Pro(2023) I got it back scratched and uncared for like it's their dads items, they con you in to believing it's a bad item they want to pay minimum for them. Avoid at all cost.

Tip for consumers:
Don’t give anything of value or new they Will destroy it.

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user ny64
1 review
2 helpful votes
October 6th, 2023

I sent an iPhone 11 Pro Max to them as they were offering a good price, there was not a mark on it but they then claimed there was heavy use marks all over it and was not as described and ended up taking about 80 percent off the offered price I refused their revised offer and had the phone sent back in my personal opinion they are not truly honest in their dealings

Tip for consumers:
Will not be using them in the future

Products used:
N/a

Service
Value
Shipping
Quality
Thumbnail of user rg543
1 review
5 helpful votes
April 20th, 2023

The last time I had this much trouble getting a refund from a company they went into administration shortly after. 5 weeks and counting just get fobbed off with cut and paste responses

Service
Returns
Thumbnail of user ozw2
1 review
2 helpful votes
February 24th, 2022
Verified purchase

They sold me a Moto G8 power. I spent ages setting it up on WiFi but when I put a sim in it, it turned out to be a brick. I had to wrap it and send it back but rather than replace or repair they just gave me my money back wasting hours of my time. Not even offered an alternative or discout for being messed about. Shockingly poor customer service

Tip for consumers:
don't use these cowboys

Products used:
alternative supplier

Service
Value
Shipping
Quality
Thumbnail of user adrianw241
1 review
3 helpful votes
May 29th, 2023

Extremely disappointed with the service and lack of communication

I recently had a very frustrating experience with Music Magpie when I traded in my phone. I followed all their instructions, packaging the phone securely and sending it off in perfect condition. However, what followed was a series of delays and poor communication that left me feeling extremely disappointed.

Firstly, I had to constantly reach out to them for updates as they failed to provide any information on the progress of my trade-in. It seemed like my concerns were ignored until I threatened legal action. Only then did I receive a response, and even that was far from satisfactory.

To make matters worse, when they finally acknowledged my claim, they alleged that the parcel had been tampered with. However, they provided no evidence to support this claim, leaving me questioning the legitimacy of their statement. I find it hard to believe that my perfectly packaged phone was suddenly tampered with in transit.

The compensation they offered was well below the value of my device, and it was paid without any explanation or email confirming the payment. It's ironic that it took the threat of legal action for them to respond promptly. This level of poor customer service and lack of transparency is unacceptable.

I have since discovered numerous similar accounts from other customers who have had the same experience. It's disheartening to see that this seems to be a recurring issue. I feel it's important to warn others about the potential risks of dealing with this company and its questionable practices.

I sincerely hope that Music Magpie takes these concerns seriously and addresses the issues faced by their customers.

I urge anyone considering trading with Music Magpie to think twice and explore alternative options that prioritize transparency and customer satisfaction.

Please note that this review reflects my personal experience and is intended to inform others.

Products used:
Trade in - Mobile Phone

Service
Value
Shipping
Returns
Quality
Thumbnail of user stephenf739
62 reviews
37 helpful votes
December 5th, 2021
Verified purchase

I had fairly good experiences with Music Magpie until this last month when their customer services asked me to return a bluray DVD that wasn't working. Usually they would just refund because DVDs are so cheap. I've emailed them countless times now, sometimes getting a reply, often being ignored. I just want my refund but they are making it incredibly difficult.

After years of buying from them without a problem, the above experience has been a one-off so far. So my overall experience of MM has been good.

Tip for consumers:
Good service, until you have something defective and they ask you to send it back. Returns take forever to obtain a refund and make the process unnecessarily tedious.

Products used:
Purchased DVDs and CDs

Service
Value
Shipping
Returns
Quality
Thumbnail of user clairem606
1 review
2 helpful votes
October 18th, 2023

MusicmagPie offered a lucrative price to get me to send my phone to them, phone was sent in full working order (I have image proof), a false assessment was done and new offer of £73.50 (original offer £260) was offered due to 'heavy cosmetic wear'. Phone was received back broken, unable to switch on. The following day the device was brought to Apple (have a report/proof of this) who said (in the eyes of the maker and supplier) the phone has NO cosmetic damage, Apple also ran tests and said hardware had been broken or removed from the phone. Reported to MusicmagPie who now completely ignore me. Reported to trading standards and Ombudsman and now starting legal proceedings. The money is irrelevant, what matters is me, as an individual, if I stole something or damaged someones property this would be a crime and I would be held accountable, and so companies like this need to be held to the same accountability.

Tip for consumers:
MusicmagPie offered a lucrative price to get me to send my phone to them, phone was sent in full working order (I have image proof), a false assessment was done and new offer of £73.50 (original offer £260) was offered due to 'heavy cosmetic wear'. Phone was received back broken, unable to switch on. The following day the device was brought to Apple (have a report/proof of this) who said (in the eyes of the maker and supplier) the phone has NO cosmetic damage, Apple also ran tests and said hardw

Products used:
MusicmagPie offered a lucrative price to get me to send my phone to them, phone was sent in full working order (I have image proof), a false assessment was done and new offer of £73.50 (original offer £260) was offered due to 'heavy cosmetic wear'. Phone was received back broken, unable to switch on. The following day the device was brought to Apple (have a report/proof of this) who said (in the eyes of the maker and supplier) the phone has NO cosmetic damage, Apple also ran tests and said hardware had been broken or removed from the phone. Reported to MusicmagPie who now completely ignore me. Reported to trading standards and Ombudsman and now starting legal proceedings. The money is irrelevant, what matters is me, as an individual, if I stole something or damaged someones property this would be a crime and I would be held accountable, and so companies like this need to be held to the same accountability.

Service
Value
Shipping
Returns
Quality
Thumbnail of user beckibooo15
1 review
3 helpful votes
July 25th, 2023

Honestly, I've never come across such a rubbish company. I sent my device for them to "loose it" in the post and I've got a confirmation from their customer service that I would be illegible for a refund the same is stated on the Label. They sent me to use. Why don't they have a contact number? Honestly like I've been scammed. Dont get stuck like me

Tip for consumers:
be careful, and don’t trust

Products used:
Selling IPHONE 7

Service
Value
Shipping
Returns
Quality
Thumbnail of user guyaaustin
1 review
0 helpful votes
November 7th, 2023

This is the worst tech company I've ever encountered.

They are completely incompetent. I ordered and Apple Watch with a black strap that was advertised as being in pristine condition. However, I received a watch with a dirty marked white strap. They claim they do 70 checks on each watch, but this is clearly nonsense as they didn't even check the colour or condition of the strap.

As well as being incompetent, their returns policy is unethical. They wouldn't refund the delivery cost as they said the delivery arrived on time so they didn't have to refund the delivery - even though the item they sent me wasn't what I ordered!

Overall - terrible customer service, and the items they sell don't match the descriptions on their site. Do yourself a favour and save yourself the stress by shopping with a reputable retailer.

Service
Value
Shipping
Returns
Quality
Thumbnail of user aaronb952
1 review
2 helpful votes
October 7th, 2022
Verified purchase

Sent in my PS4 which was quoted £90, waited for it to arrive, only to be told there were faulty ports which is news to me. Offered £9 which was ridiculous.

Rejected the offer and got my PS4 back and noticed that they didn't even have the decency to remove some stickers properly that wasn't there when I sent it off. (See photo) so there's a clear disregard for the condition of products that have been rejected.

Wouldn't be surprised if this is someone else's PS4

Service
Value
Shipping
Returns
Quality
Thumbnail of user lances259
1 review
3 helpful votes
September 7th, 2023

Someone has used my details to purchase a mobile phone and I am getting a "Notice of Sums in Arrears" letters. I keep complaining to them by email and returning the letters but have not had any reply. I phoned the "Rentals Support" number and complained and they said to call the fraud line which I did and they had me a crime number. Nothing has happened and I am still getting the arrears letters. Needless to say I think that their communications are abysmal!

Thumbnail of user merrynw1
1 review
3 helpful votes
May 8th, 2023

Ordered a phone from music magpie, it didn't arrive and royal mail declared it lost in post.

Almost a month later, they are still refusing to refund me.

Avoid.

Service
Shipping
Returns

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About the business

Sell your stuff for CASH with musicMagpie, including Games and Phones and get SAME DAY payment. Trade-in today!

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