Musician's Friend has a rating of 1.55 stars from 309 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Musician's Friend most frequently mention customer service, guitar center, and credit card problems. Musician's Friend ranks 112th among Instrument sites.
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I've purchased from them 14 times over the past five years, including three times this year. I've never had anything except excellent customer service from them. For instance, a few months back I ordered a guitar, and when it arrived, it had numerous issues. I prompted called them, got through to a rep right away, and told him the issues. He immediately sent me a call tag, so all I had to do was box it back up, put the tag on, and take it to UPS. I received my money back very quickly as well. They're a pleasure to work with. I will continue buying from them.
According to Ben, the supervisor, their return policy is 3 business days from the time they receive the gear for a refund. So far, I have received 2 faulty gears, which I had to return and then sit and wait for days so I might get refunded. Ben, the customer service supervisor, is nasty, rude, and abrupt, making sure to make you as uncomfortable as possible. Extremely bad customer service
I've purchased from them 14 times over the past five years, including three times this year. I've never had anything except excellent customer service from them. For instance, a few months back I ordered a guitar, and when it arrived, it had numerous issues. I prompted called them, got through to a rep right away, and told him the issues. He immediately sent me a call tag, so all I had to do was box it back up, put the tag on, and take it to UPS. I received my money back very quickly as well. They're a pleasure to work with. I will continue buying from them.
Tip for consumers:
Do you research before you buy, read the descriptions of the items, and don't be afraid to call the 800-number to talk with a sale rep. They're very helpful.
Products used:
Guitars, strings, tuners, headphones, guitar wall hangers
Just got today and set it up, played for an hour and here is my review.
KILLER, AMAZING!
Module is fantastic
To me, all the hardware and pedals are pretty heavy duty like Roland.
Kick tower sticks like glue to carpet.
Velcro already on it.
The feel of the bass is nice.
Rack is so much better the Alesis or other round tube racks.
Oh yeah, it's already assembled!
Pads are super heavy duty, beautiful mesh, see through heads.
Cymbals are maybe the weak part of the set, but they are fine.
Acousticly, this set is pretty quiet.
This is a steal. I'm 62 years old. I'm a pro guitarist and a pretty good drummer so my opinion is legit.
BUY IT!
I purchased the Allora ATS-450 Vienna Series Tenor Saxophone Lacquer Lacquer Keys as a birthday gift for my boyfriend on January 2 with free shipping. It arrived on January 4! We opened the box and was so impressed with this beauty! I had this sax in my cart with a discount code applied but by the time I pulled the trigger, it had expired. I was hesitant due to recent reviews I had read and it was a substantial purchase. The person I spoke to was understanding and assured me all would be well and for those who are hesitant too, Covid has shaken all industries with supply issues, personnell issues, everyone working so hard and short staffed, things happen especially in this climate and no industry is immune to these facts. I placed my order over the phone and this person was trustworthy, knowledeable, friendly, professional and went the extra mile to help me get closer to my budget. In addition he assured me that I would be happy with my purchase and he was SO right! The smile on my boyfriends face when he opened this gift was priceless and the hours and hours to come of him playing and me listening to him play, will be even more priceless! Thank you Musicians Friend! You made new friends in us and we highly recommend you to anyone looking for musical instruments and accessories!
Products used:
Allora ATS 450 Vienna Series Tenor Saxaphone
I've bought tons of stuff from "musicians friend" over the years. They've always beat everyone else on price. Rarely is an item not in stock. Orders ship promptly and free of charge. If there ever was a problem, it was swiftly and easily rectified. I can't understand all the lousy reviews because they've always been a positive experience for me.
The only negative is that recently the website does not cooperate with my iPhone. Maybe my browser is out of date or something.
I've ordered from this company and got the right products, that's important to me... They make it affordable for me to use them...
Ordered a guitar from Musicians Friend. There was a mix up in the email address and our order was lost. One of their customer service team members found our order. Guitar arrived 3 days after order. Very satisfied with my order and the customer service team.
Products used:
Washburn guitar
I have been doing business with musicians friend for several years and I have been well satisfied with their service and the quality of their merchandise.
Each purchase from Musician's Friend has been very satisfactory. And I have to say, I purchased the Rogue Dreadnought to be my beater, It has surpassed all expectations. Many Thanks!
First time using MF- Yamaha electric guitar, headphones and amp delivered ahead of schedule, after huge Midwest snowstorm amidst freezing temps. Packaging was perfect and equipment as ordered plus unexpected additional guitar add-ons.
Just bought a new M-20 Guild Guitar on a recent trip. What an amazing guitar! Sounds fantastic and love the look and stellar craftsmanship of this great instrument. Can't wait to record with it and install the pickup so it wan also be used in my live performances. The high quality materials and professional build of this guitar are reflected in every note. Great Job, Guild!
Great customer service. Almost always free shipping. Excellent rewards program.
You can find just about anything you are looking for in the realm of musical instruments, parts, amplifiers, lighting, and accompanying gear. Super competitive pricing. This site also has pertinent reviews on whatever you are shopping for. I love shopping for toys and MF puts the fun and joy into the search and purchase. Outstanding return policy.
I was skeptical of buying instruments online at first but a friend recommended the site for their prices. I have been very happy with my purchases, and everything has arrived in perfect condition.
Ordered a cymbal stand from Kammy product was shipped out same day I told her I tried to use coupon code which did not work she took the percentage off of the product that I would have received from the coupon while I was on the phone and the credit showed up on my credit card the next day product arrived just as described great experience.
Don't know what the negative reviews are about I had no issues at all.
Ordered many guitars and guitar accessories over the years and have always been very satisfied with Musicians friend.
I wouldn't have even bothered leaving a review, but after dealing with these guys I figured I would. Maybe they saw the negative feedback and improved? I bought a bunch of stuff from them and it shipped quickly. No complaints here.
I've suppose I've ordered at least 50 items through Musicians Friend. They've always come through for me.
I have purchased from Musicians Friend since they opened in 1983 - after countless transactions I have yet to ever have a problem with them. Have never experienced such prompt service and shipping from any other retailer of any products as I have from Musicians Friend. Absolutely the finest and dedicated company.
I was into music for some time and needed some good shop with various accessories and tools for music. Found this service a while ago and I like it until this day. Everything you need is found on musicianfriend. Good service. Easy to find anything and very fast delivery
I'd never heard of Musician's Friend until I happened on their site while doing research for a Martin guitar I was thinking about buying. As it turned out, they had it on a special hot deal for $200 off the regular price. It was too good to pass up so I bought it. Then I started reading reviews that told how bad they are and I had a lot of second thoughts. As it turned out, I made the purchase late Tuesday evening, it shipped on Wednesday and I got a brand new Martin guitar in the factory box this afternoon. They couldn't have done better.
So, after ordering a new bass for my son, to be shipped to Maryland, we anxiously awaited the arrival excited to see it. Being it was a surprise it was tracked accordingly. Upon arrival and my sons return home, he found the brand new bass guitar sitting on the side walk soaked with water and the bass damaged due to the water. UPS had left it out in the rain.
Scared of the expected response from Guitar Friend "It's not our fault, file a claim with UPS." They instead addressed the issue, shipped a new one for return of the damaged one and we are all happy. Robert Jackson was amazing! He took that horror away and made it right. I HIGHLY recommend them as well will purchase from them again in the future. Thank you for doing the RIGHT thing to keep us all happy.
Excellent website for all your musical needs. Great stock and great deals. I have ordered several times and never really experienced a problem. I have had to make a refund once but it was no problem at all. I returned the item and I received a full refund back onto my account. Though I recommend this site to everyone they're are just a couple of things to be wary of. The customer service is good but the sales reps are not as informational as they claim to be about particular products. Also, and this only happened once, I bought a guitar and was expecting the one that was in the picture but when I had received the guitar it was something different. Though that was partly my fault for not thouroughly reading all the item contents and description and just basing my decision on the picture, I still didn't like the fact the used a higher end model to display and lower end guitar which in the end was still very satisfactory. Other than that I have had nothing but a great experience with this site. Happy buying.
This is a great store. Great selection, great prices and great customer service. I've done business with them dozens of times and never had a problem. They deliver on time, every time. Top notch.
Musiciansfriend.com is my one stop shop for all my music gear! Great service, great pricing. I would not shop anywhere else. Love this website!
They are my go to place for all my odds and ends like cable, pickups, or adapters. I have bought from stomp boxes, bulk guitar picks, to various strings through them. I have never been disappointed in any way, and have never had to use customer service, because everything is on time and correct when delivered. This is very important to me, because I live at the edge of a wilderness area, and "at the end of the road". The nearest place to buy any musical gear or parts is over 200 miles away, that`s one way... So delivery to my door is very important.
Musician's Friend is the world's largest seller of music gear! Get the lowest prices & check in daily for extra special savings! Huge holiday sale in progress.