Musician's Friend

Except, it's not. It's "backordered". And three weeks later, the website still says that "The item is in stock and ready to ship",.

Except that it isn't. Will never order there again. Not because of out of stock issues. Completely and totally because of the dishonesty. You cannot and should not believe their pitch.

This company is on a death spiral. Selling used guitars as new. Sending out damaged merchandise and not refunding in a reasonable amount of time. Pointing fingers at their credit card Syncrony.Not sure who is telling the truth. Both have a problem. I have been waiting for my refund back on my card to repurchase again for my grandkids birthday.Use Sweetwater or Reverb, you will not be sorry. All I wanted was an exchanged guitar and am being ignored!

20 years of mediocre service finally comes to an end. For strings of all things. I play 5 nights a week for 20 years in Key West and change for every show. I use musicians gear because I only need 4 hours out of them. I order by the 2 dozen once a month. Second to last order was backordered then cancelled, so I ordered again and this time they were on sale. Backordered again. I running short now so I ask to match that price point with any other brand they have. Nope. Just strings dot com has been helpful before in a similar situation so my business will be with them from now on. Unbelievable that they couldn't accommodate a dozen packs of strings for a 20 year thousands of dollars customer.

We bought a violin and a bow. Order number mf*******042 on Aug 23 2018. They didn't check the product before shipping. We received a disgusting bow with fungus and mold. Please see the photo. We spent over $800 but got a poor quality bow.
We already sent the photos regarding the bow showing 5 spots with mold and fungus when the violin arrived. But the company asked us to mail back the bow from Taiwan. And they didn't pay the international return freight cost. It is the poorest service we had encountered. We only want to return the money of bow and excuse.

This company is trying to SCAM me out of $600.

They are trying to say I am responsible for a return that "did not reach them". However they did not notify me of this problem until well after the UPS tracking number was null and void... 6 months later!
After speaking with 5 (yes 5) VERY ineffectual and unhelpful Customer service reps I still have no resolution. The "supervisor" to the last customer service reps was the worse, offering no contact info for himself but leaving a message saying sorry I can't give you any info".

By then my son had thrown away the receipt for return...
I am calling attorney and BBB tomorrow. Please go elsewhere. This is the most frustarting thing to deal with.

I ordered a lavalier mic from Musicians Friend. Unfortunately 2 days later I tried to return it because it does not work with my Rode wireless go, and I called them but they said my order number does not match what's in their system so they can't help me. Even though the return label info included in the box has their company name, address and telephone number, LPN and scan code. However, I did get a refund for it through Target since they were the ones that referred Musicians Friend. So Im ok now, but the whole experience with talking with the so called customer service rep and her constantly cutting me off is the reason for the review score of three stars.

We attempted to buy a classical guitar that was on a sale and back ordered. It was only supposed to take an extra two weeks and that was fine. However, over the next month the back order date continuously slipped until it was pushed over three weeks beyond the initial date. That's when we decided to get of the back order game and actually bought the guitar from someone that actually had the guitar. Don't trust their back order time lines. They are meaningless and they don't care that their drawing customers in and charging them for items they can't actually provide. An upstanding company would simply mark the item as out of stock and wait till they actually had a firm shipment date but that is not the Musician's Friend.

Purchased a pair of Tascam TH-200X studio headphones with free shipping from Musician's Friend. Absolute garbage. So much bass response that they are unusable for any studio work. I contacted MF and was told I would have to pay what the original shipping would have been, and the return shipping (~$35) to return them. When contacted, they basically said, "That is our return policy and that's the way it is!". Wow. After about a 30 year relationship with them, I'm done. They no longer take care of their customers. Sweetwater is much better.

My wife ordered a saxophone stand for me form Musicians Friend. 1.5 weeks later it never arrived nor any tracking info. Called them about it and they eventuallyanswered the phone and apologized blaming the manufacture for the dely. Said they would get it out right away. 1.5 weeks later again with still no tracking info or delivery she called again to cancel the order. Was told they did not understand what had happened again and cancelled the order but said they were going to make it right by shipping it anyway without charging for it. Well needless to say same old song and dance... Order from a more dependable company if you need the item.

After screwing up my Christmas present (the only one my son was getting) and shipping HALF of a desk, they then told me the only way I was going to get the desk now was to send them back their screw up, pay more money to get another desk shipped that would get there well after Christmas, and then some day they would refund my money for the original purchase.

After I shipped them their junk, they refunded part of my payment and then proceeded to ignore my emails. I had to open a case against them via PayPal to get my money back. I promised that if I didn't get this resolved, I would spread their name on every review site I could find, so here you go. This organization is a joke and should be avoided at all costs.

Sent proof of a price match and they refused stating they do not honor sales prices. I will be returning item and no longer shop their. They wouldn't even discount item that was already in shipped status. They would radther return it.

I need a product quickly. I purchased the product and paid for overnight shipping. 3 days later I called customer support to ask about my purchase only to learn it was out of stock. I checked the website and it specifically said the product was in stock. I decided to wait on the product and make due until it came. A month has passed and I am still waiting on this product to be shipping. Musicians Friend is not willing to offer a refund on delivery. I will not use Musicians Friend again. Sweetwater is my new friend.