Muse Boutique OutletReviews 73

I placed and order back in January and still have not received my items. There has been no response when I try to reach out

I ordered items from this site almost 2 months ago. I haven't gotten any updates and can not track my order. Wrote emails a couple of weeks ago and got a respond saying it takes 3-4 weeks to ship. Tried to write another email a few days ago and the email address is disabled. Do not order from this site it's give SCAM!

I ordered in December last year, still waiting for items, I've asked for a refund 10 times! They've answered once! Disgusting rude company, pay with PayPal guys, unfortunately I didn't and I'm having to go through the bank for £40! Vile company! It's not a massive amount but the principle! AVOID

I ordered two items on April 26th. I got an email that my order was ready to be shipped on April 29th. It's now June 15th and I have gotten no updates. I have left comments on the Instagram and they have said that it's normal for it to take 4-6 weeks. It's nearly been TWO MONTHS. I understand the impact of of covid-19, but I have had packages from Russia and China arrive before my package from Muse. This is honestly unacceptable. I paid $150 of my own money that I work hard for. Where is my package? I just HOPE my items come in with good quality, that is IF they ever come. Hopefully this comment doesn't get deleted because they obviously delete any negative comments. I was really excited for my items.

Horrible and ghetto customer service. Emails were sent to me as if they have an attitude that I'm asking about the status of an order that I PAID FOR! It's been over 6 weeks and my items still have not been shipped or made. They lie and say there's a 1 hour window to cancel order after placing the order due to them getting your order ready "right away" but if it's taking them over a month just to get the items made, why not just give me my money back when requested. I will not be ordering from this site again.

I ordered those items a month and a half ago from this site. I am completely aware of covid impacts and so they told me shipping would be 4-6 weeks. I initially only received an email about one item I purchased with an unreliable tracking number. I waited the 6 weeks and then emailed as I had received no updates, and hadn't even received an email about the second item shipping. I reached out to customer service and they barely helped or offered a refund but rather gave me no timeline and sent me another unreliable tracking number. They told me it could be another 6 weeks and that my second item "was not even made yet" to which I requested a refund as I was told it would arrive much sooner. They ignored my email and have done nothing helpful when all I asked was to provide a ballpark of when the items would arrive as I had waited the 6 weeks and the tracking number said it should have been delivered by now. I am very disappointed as I was extremely excited about this website and the clothes, but I do not recommend shopping here as I was scammed.

I ordered the spring step Stockholm bootie with a fist time customer discount. Unfortunately the boots did not fit. I sent an email and customer service arranged the same discount on the correct size and promptly mailed them out. They fit perfectly and I will be returning the other pair. Customer service was also quick to respond to my email about an issue with entering the discount code on my initial purchase and was also very friendly.