• Murad

Murad

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Overview

Murad has a rating of 1.99 stars from 92 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Murad most frequently mention customer service, order online, and phone call problems. Murad ranks 179th among Anti Aging sites.

  • Service
    8
  • Value
    9
  • Shipping
    9
  • Returns
    6
  • Quality
    8
  • Full refund
  • 60-day money-back guarantee
  • Yes
  • Yes
  • Yes
  • Yes
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
5
7
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • The customer service at murad.com is absolutely terrible.
How would you rate Murad?
Top Positive Review

“Excellent customer service, I have ever dealt with.”

Sadia M.
8/18/22

Products are really magical but customer service is really appreciatable. Very prompt response and quick resulation.

Top Critical Review

“CHEMICAL BURN”

Leah Q.
1/12/24

I tried their 30 day acne control and it gave me a chemical burn. This shiz is trash, my skin hurt so bad, looked like an angry tomato, and now it itches like crazy a week later. SAVE YOUR MONEY AND SANITY, buy something more natural and not such a ripoff for TINY products. It's a shame, I used to use their acne gel years ago, with no issues, seems like they just care about money now. Murad will surely make you oh so sad.

Reviews (92)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (31)
Thumbnail of user sadiam35
1 review
0 helpful votes
August 18th, 2022
Verified purchase

Products are really magical but customer service is really appreciatable. Very prompt response and quick resulation.

Thumbnail of user shelleyf45
2 reviews
6 helpful votes
December 3rd, 2019

I turn 55 this month. After using this duo for a couple of weeks I notice a vast improvement in my fine lines and spots. I would highly recommend. See current photo for details. I look forward to seeing more improvements in the weeks to come.

Thumbnail of user alysaf
9 reviews
45 helpful votes
April 4th, 2013

This site is amazing for anti aging skin care products. The site is very easy to use. If you have a specific skin concern like wrinkles or age spots, you can search for products based on your needs. Their products make a huge difference. It is also great that they show hundreds of reviews for their products, so you know the experience of others before purchasing. This site is a godsend.

Thumbnail of user jacqueliner6
9 reviews
221 helpful votes
November 29th, 2013

Heard good news bout this from my girl. Great job.

Thumbnail of user marionav
6 reviews
200 helpful votes
September 25th, 2014

Will you have discount in the future? A little expensive

Thumbnail of user dawnp
5 reviews
17 helpful votes
June 16th, 2010

Great products and I especially like their acne clearing line. I have sold these products for years and my clients have always enjoyed them. You can buy them locally through sephora and professional estheticians may also sell them. They even sell "skin vitamins" which are supplements designed to help the appearance of the skin.

19 ratings were submitted through the Sitejabber Browser Extension or converted from reviews due to lack of content.

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About the business

Murad skin care products, including acne treatments and Resurgence anti-aging products. Get customer product reviews, free samples and free shipping.

Business Attributes

  • Full refund
  • 60-day money-back guarantee
  • Yes
  • Yes
  • Yes
  • Yes

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