• Amazon Mechanical Turk

Amazon Mechanical Turk

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Overview

Amazon Mechanical Turk has a rating of 2.56 stars from 63 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Amazon Mechanical Turk most frequently mention customer service problems. Amazon Mechanical Turk ranks 151st among Work At Home sites.

  • Service
    11
  • Value
    11
  • Shipping
    4
  • Returns
    6
  • Quality
    10
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
3
5
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What reviewers want you to know

Positive highlights

  • you have the option of transfering your money into Amazon credits, or into your bank account through the Amazon website.
  • As the previous reviewer said, the HITs pay from $.

Critical highlights

  • Greetings from Amazon Mechanical Turk, We have completed our review of your Amazon Mechanical Turk Worker Account.
  • Customer service was a joke dont even bother calling
How would you rate Amazon Mechanical Turk?
Top Positive Review

“Loveee”

Kara D.
6/4/19

This is great for me as a small side income. Pay a bill here and there it's obviously not a full-time job but if you're a stay at home mom it is a great way for extra money. It's very small pay it first but as you keep going some jobs will pop up you qualify for with higher pay. I have done my first transfer and everything went smooth. No problems yet. Hopefully it continues to go smooth

Top Critical Review

“Total lack of support!”

Tay C.
8/2/23

I changed phones and phone numbers, thought I had updated all my apps to use the new number. Turns out I forgot about Mturk. When I try to log in it tries to send a verification txt to the old number. I explained to customer service that it offers no other way to verify me. Not even through email. After going back and forth with customer service through email, and getting responses from them that look like copy/paste answers...I told them to shut the account down. It was a waste of time if they won't give support for there service. Id rather use the QMEE app. They pay better.

Reviews (63)

Rating

Timeframe

Other

Reviews that mention popular keywords

bank account (8) mechanical turk (13) customer service (4) hits (14)
Thumbnail of user travisw336
1 review
2 helpful votes
August 17th, 2022

Made a "free" AWS account as required. Within a week it was hacked and I was charged over $270. I was then forced to spend over 8 hours changing the settings for a "server/database" the hackers created as AWS claims they can't close the account or credit without everything being reversed by you. Even if you didn't want ANY of the scam services Amazon shills. It has been over 3 weeks and I still do not have my money back. Avoid this scam and AWS needs to go bankrupt. $#*!ing thieves

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Thumbnail of user jimm2443
1 review
1 helpful vote
January 18th, 2023
Verified purchase

We deposited over $700 to run surveys in Amazon MTurks. They removed our access for non valid reason and have not response to numerous emails and have not giving our money back.
I called Amazon and they are no help since they said a different business.

I fond Bezos and Jassy's email and sent to them - no response.

These guys are terrible and robbers.

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Thumbnail of user christinea347
3 reviews
11 helpful votes
August 6th, 2023

If I could give zero stars I would. I had a Mechanical Turk account but haven't used it for awhile. When I went back online to try to find some work, I received a message that my account was suspended.

Can't get a reason why or anything because all three requests I have sent to the appeals email they provide have gone unanwered!

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Thumbnail of user ramar31
2 reviews
0 helpful votes
March 21st, 2023

In April 2012, I joined Amazon Mechanical Turk (MTurk) and began earning over $600 per month through the platform until 2017. However, from 2018 to the present, my monthly earnings have decreased drastically to just $80. This is due to Amazon Mechanical Turk increasing their pricing from 20% to 40%, which has resulted in clients leaving the platform in disappointment. I am frustrated and saddened by this change, as the platform's management has behaved rudely and shamefully. This increase in pricing has resulted in losses for everyone involved - MTurk, workers like myself, and clients. It is disappointing to see such poor management decisions negatively impacting the lives of so many people.

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Value
Thumbnail of user ayeshas64
1 review
1 helpful vote
February 16th, 2023

I applied for Amazon Mturk and I provided all my information correctly, then they ask for my documents to show my identity and I provided my passport and all information and all of them was correct but they still didn't approve me. My Amazon Mturk account didn't approve for payment and I emailed several costumer services but no one even helped me with this issue. There's also no number to call or talk to someone about this issue. When I get responses, they mentioned tó email *******@amazon.com. I emailed to that many times but never got a response. They get your information for free then suspend your account for no reason. This is insane.

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Thumbnail of user cross.taylor.a
1 review
0 helpful votes
August 2nd, 2023

I changed phones and phone numbers, thought I had updated all my apps to use the new number. Turns out I forgot about Mturk. When I try to log in it tries to send a verification txt to the old number. I explained to customer service that it offers no other way to verify me. Not even through email. After going back and forth with customer service through email, and getting responses from them that look like copy/paste answers...I told them to shut the account down. It was a waste of time if they won't give support for there service. Id rather use the QMEE app. They pay better.

Tip for consumers:
For a company that normally has there act together, Amazon Mturk is a joke. No support, hard to make any money. Truly made me hopping mad.

Products used:
Mturk surveys

Service
Value
Quality
Thumbnail of user mosesj5
9 reviews
14 helpful votes
March 23rd, 2023

They ban you for no apparent reason. When I found tasks that I can do and started making money off of the tasks. That is when they closed my account. These guys are crooked and scammers. The worst thing about that is that they are the only ones (yes, I've searched up and down the internet) that has a wide range of tasks. All of the other tasks sites either have way too few tasks or the tasks are just out right scammy in that they do not intend to ever pay you. MTurk has all of the tasks that will pay you as well as those that won't and if you find the right types of tasks for you, they WILL BAN you.

Thumbnail of user st597
1 review
2 helpful votes
August 8th, 2022

They will suspend/close your account with no explanations or details given even if you've had your account for over a decade! Even if you are a top performer and never had any issues. There is no one to talk to or appeal. You will not be able to access your account at all and lose all the money earned and pending. If you are making any money on there know that at any time they can close your account.

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Thumbnail of user kristymurray23
1 review
0 helpful votes
May 17th, 2023

I randomly received an email stating that MTURK was denying my application to be a worker and I will not be "permitted" to work with them. The thing is, I never applied. How did they get my information?

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Thumbnail of user jakef143
1 review
5 helpful votes
August 9th, 2020

As a requester I can say that more than half of the 'people' you recruit for your jobs will be bots or scammers. That's just how this platform works and Amazon doesn't care. If you want real results be prepared to slog through rejecting the same number of fake results. Also be prepared to have some fakes slip through.

Thumbnail of user kirannb
1 review
5 helpful votes
September 16th, 2020

Complete piece of junk. They reject your application without giving a reason. Am an AWS and Amazon customer, will stop using their products and services. They don't forget to bill you for their services and religiously follow up with reminders/alerts. But when it comes to supporting your side hustle initiatives, they give you a thumbs down. MTurk is a fraud

Thumbnail of user mattb415
1 review
4 helpful votes
December 15th, 2019

I am so sick of being treated like this. All i wanted to do is get another going after i stopped using my old account years ago. That old account was suspended. Then i tried to make a new account and they said i am not "permitted" to work at amazon m turk. Truly disgusted with the unfairness. I hate being treated like this. I just get walled out for some ungodly reason. I hope you enjoy these bad reviews mturk cause im just getting started.

Thumbnail of user peterj810
1 review
1 helpful vote
August 9th, 2021

If they don't approve the task they will keep your money with no recourse. Basically the contract is worded so they can just keep any money that you prepaid. I wouldn't recommend.

Products used:
Survey completion

Service
Value
Shipping
Returns
Quality
Thumbnail of user judyb305
1 review
9 helpful votes
June 5th, 2019

I went through reading the instructions, answering all of their questions, waiting 48 hours, only to find out I'd been rejected with no reason given. Complete waste of time!

Thumbnail of user dottij
3 reviews
23 helpful votes
October 20th, 2017

I tried to sign up with Amazon HIT, set up my account, and I get an email back saying that due to security restrictions they can't open an account because they can't verify my information. I have had the same address, email, and phone number for 20 years! I have been an Amazon Prime member for many years. When I called (several times) and sent emails, the response is they can't tell me why! They said set up a new email account and try that. This is astounding! Don't do it.

Thumbnail of user xiaoxih
1 review
13 helpful votes
November 20th, 2019

When I first joined Mturk, it seems like a good way to earn extra tinny money. I did not suspect it to have so much problem since it is a big company.

HOWEVER! You only realize it is a scam because it WON"T pay you! Not to say all the tasks are paying out very low rate considering the time you put there.

First, You cannot get your payment from Mturk like transfer to paypal or bank account directly, instead, you have to use their AMAZON PAYMENT to receive your payment as one and only way they give you. For signning up, you have to provide you SSN and Driver license, all those sensitive information. I have never use any product so far that require you that.

Second, after you get your earning from Mturk finally to be transferable to the AMAZON PAYMENT account, which is after 10 days of your first Mturk hit(which I think more that it is truly a scam, because during this period, you will do more hits and won't get paid instead of just doing one hit and find out it WON"T pay you), you have them ask for your bank account and need you either log in( type your account and password) to be able to verify, which I feel very uncomfortable with. Or upload your bank statement.?
Who the hell do you think you are? Federal government? You don't have the right to do that, prob into people's privacy and their sensitive information!

Third, how much money I am trying to withdraw? Only $13, yes, that is all I earned from 2 weeks of endless survey, less than $1 a day. And yet you require for a transferring-one- million-dollars type of verification process?

Forth, the customer service is irritating and useless. They just don't provide any way for you to directly call them, when you call, the person will tell you, he can't handle it, but someone from the "correct" department will email you back!

Fifth, when you finally get the reply, it is so official, they don't even look into your individual case but give you a general reply. Which tell me to do the things I already did and the second email they ask me to upload bank statement? WHY? I already verified my bank account by logging in and answer the security question! What do you want from me? This makes me feel very uncomfortable that the company is trying to dig into my personal information so much.

And now, they still don't pay me anything and it is 5 days after I called them reported this issue. So I think they are scam for sure at this point. If you have similar experience, comment below. We can file a CLASS ACTION together and sue the company to death!

Thumbnail of user kimberlym80
1 review
22 helpful votes
January 27th, 2016

What a joke I could not use amazon turk because of the stupid amazon payments why? Because for some reason they disabled my account because they could not confirm my information, but would they tell me what info no. How can I fix this they said you cant. End of story. Well what a waste of time now my bank info and ssn are stuck on that site and because it is disabled I cannot even delete them! Customer service was a joke dont even bother calling

Thumbnail of user sanjaa
1 review
19 helpful votes
January 20th, 2017

HOW ON EARTH DO YOU ALLOW YOURSELVES NOT STATE ON YOUR WEBSITE THAT NO INTERNATIONAL MEMBERS ARE ACCEPTED? DO YOU LIKE WASTING PEOPLE'S TIME OR SIMPLY HIDE THE FACT BECAUSE YOU WANT TO ENJOY TRAFFIC AND AROUND THE GLOBE ATTENTION? SHAME ON YOU AND EVERYONE WHO IS PART OF THIS ''TEAM'', WHO'S GOT THE ''BALLS'' TO STATE THAT THEY NEED NOT GIVE ANY REASONS FOR NOT ACCEPTING SOMEONE WHO TRIED TO REGISTER. LAME AND NOTAPPROPRIATE FOR A ''SERIOUS'' COMPANY SUCH AS AMAZON. THANK GOD SUCH LOW LEVEL WORK CAN'T LAST LONG.

Thumbnail of user tz46
1 review
15 helpful votes
April 11th, 2018

Rejected without a reason given. Why is never explained. Waste of time. Most hits arent even worth the effort anyway.

Thumbnail of user kenh57
1 review
18 helpful votes
April 20th, 2016

It isn't a scam but it doesn't make much money. According to Forbes "estimates of what workers can earn on these crowdsourced tasks range from about $1.20 to $5 an hour without any benefits. Employers treat them as independent contractors not covered by federal minimum-wage legislation".

Thumbnail of user larac28
1 review
12 helpful votes
August 4th, 2018

From time to time I do surveys to make a little money, but I hate it when I spend 20 minutes of my time, believing I reached all requirements, then my $#*! gets REJECTED. That is my TIME wasted that I can never get back. Not even able to email the requestor to tell her that she wasted my time on her survey $1.25 I was trying to earn for that damn survey. So many damn questions, at least 70, I answered all and at the end after it thanked me for taking the survey, I get REJECTED; which means no payment. My survey was completed but I won't get paid. I am $#*!ing pissed. So glad when i get a regular job and not have to go through this $#*!. Make a screener for your surveys, then folks won't waste their damn time.

Thumbnail of user bubul2
1 review
16 helpful votes
September 25th, 2017

Do not ever work for Amazon Mechanical Turk. This is a scam. You are working for free. They will never give you any $.

Thumbnail of user doreenl13
1 review
15 helpful votes
September 6th, 2017

I started signing up for Amazon Mechanical Turk so it asked for all my information but I DID NOT ACTIVATE IT realizing i needed to add money to my own bank account. Next thing you know they started withdrawing money from my account - it bounced, so i called and emailed them to get rid of the account because i couldn't delete it. They said okay and then try tried again to take the money. So by the 3rd day it's bounced 3 times and they took the 39.95 and never gave it back. So I reported them to the BBB. Very unhappy with this site. It turned out to be a nightmare before even working with them.

Thumbnail of user markb403
2 reviews
11 helpful votes
June 10th, 2017

This is a joke. Amazon should be ashamed of this crap.The majority of the tasks don't work and just waste your time. Seroiusly makes me want to reconsider wether I should even continue doing business with Amazon.

Thumbnail of user mturkw
1 review
54 helpful votes
July 6th, 2016

This is a site used by marketers and Universities to collect low cost survey data and repetitive task completion for minimal fees. In many instances, workers who complete tasks as per the directions receive payment.

However, as anyone who has been burnt by these scheming requesters who mess it up for all of the others well knows there are certain unscrupulous requester types who use the Amazon.com mturk system to ends more sinister than access to an unsuspecting pool of cheap labor.

These requesters follow a self serving ethic presumably motivated by the ease with which they can reject work and save themselves the fees they have already agreed to and are required to pay. A stiffed worker has no recourse through Amazon. There is no appeals process or investigation by Amazon. A requester can only be reported before the worker has any experience with her and only for a very narrow range of complaints evading work payment is not one of them. It gets worse. The rejection and any untrue reason(s) provided by the requester through the automated Amazon system in bad faith have a deleterious impact on the profile of the workers who have already been denied payment for their work.

The Congress needs to take a deeper look at this mturk system, which conceals these types of business practices behind the shield of a contract worker arrangement provided by the shrink wrapped, boilerplate adhesion language in their TOS. Legislature and the courts need to further assess the whole system to gauge its compliance with basic levels of public policy, acceptable in the reasonable standards expected in an industrialized nation.

If such systemic false pretense routinely engaged in by those requesters who make use of the mturk system to actively pursue the above-mentioned practices does not enumerate as the key elements of material fraud, then how else is it reasonably described?

There is no rating system of the requesters provided by Amazon. Mturk workers are in the dark when accepting a work hit that could result in non payment by one of these unscrupulous requesters meeting the above definitions. In the interim, a plug-in such as the one provided by Turkopticon can provide some minimal measure, though incomplete because of its 3rd party implementation, forewarning to the mturk worker pool.

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