Main Street Renewal has a rating of 1.8 stars from 447 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Main Street Renewal most frequently mention main street, customer service, and maintenance request problems. Main Street Renewal ranks 175th among Property Management sites.
This company responds to reviews on average within 2 days
I had just bought a new dryer finally when my electrical outlet malfunctioned and I was not able to receive heat to the dryer at all. Rod, one of Main Street Renewal's maintenance men came out and checked it and didn't leave until he had fixed the problem and showed me that my dryer was getting nice and hot! The best thing is I didn't have to wait more time to schedule with an elecrician! He was also very nice and great to work with! I appreciate the prompt and excellent service!
This company denied my application within 4 hours. Check my credit reports 'no inquiry' no letter stating reason for denial. Call customer support, terrible customer service. Check to see if anyone ran a background check, no inquiry. They took my 200.00 application fee and didn't run a check on me or the other applicants. After reading other reviews, I'm grateful I don't have to deal with thus company. But disappointed that I too was taken advantage of.
This company denied my application within 4 hours. Check my credit reports 'no inquiry' no letter stating reason for denial. Call customer support, terrible customer service. Check to see if anyone ran a background check, no inquiry. They took my 200.00 application fee and didn't run a check on me or the other applicants. After reading other reviews, I'm grateful I don't have to deal with thus company. But disappointed that I too was taken advantage of.
Location: Indianapolis
* Main Street Renewal attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
They have let us go on two days without our bathrooms working. We are literally unable to use our bathrooms. They lied and said it was dispatched. Next day they said it wasn't. Prior to this. They let us go two days without AC when it was 98 outside. They lie. They do not care. Worst company I have ever dealt with. By the way, the septic still isn't fixed. So we still can't use the bathroom or use any of the sinks.
Location: Palm Bay
* Main Street Renewal attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
This is the worst company to rent from. I have 2 leaks in different areas of the house. My windows freeze on the INSIDE when it's cold outside.When it rain, I have to put on rain boots & use a push broom to remove water so I can park my vehicle due to flooding. Bugs getting in thru the front doors. I can't open windows, screens are damaged & bugs get in. One of the windows want stay up. They continue to send the same technique & he's clueless about how to repair anything. He is scheduled to arrive during the morning hours. Instead he arrives 1 hour before he's scheduled to get off only to tell me what he doesn't know how to repair & that vendor/contractor will be coming & 5 months later still no contractor. When you asked for the field supervisor's name, he refuses to give you the name. But yet they expect you to pay.
Location: Nashville
* Main Street Renewal attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Ok let me start by saying Main Street renewal should be ashamed of they self because I just move in my house and the house smells like dogs have been living here for years. The way this house smells would make a person that have somewhere else to go leave and say they want they money back, And if I did I would. Can't really tell if the smell is in the walls or in the carpet. Then first day in here I wake up out myself to find my toilet have been running now my halfway floor and closet close to it is soak and wet.
Location: Atlanta
This company is by far the absolute worst property management company I have ever had to deal with. From trying to get a tour of the property, the application process, the approval, the inspection & move in date; everything went horribly wrong. There was no fridge, the keyless pad code given does not & has not worked. There were and still are roaches everywhere. Small ones, called German roaches so there are nests in the walls. We still have yet to get a call or email back. This is not worth what we paid for deposit & first month's rent. The AC units don't have any control buttons. One won't turn on, the other stuck on 61 degrees. There is not one person responsible for the property so nobody is held accountable. They just keep creating maintenance tickets for things that do not get done..
Location: Orlando
Tip for consumers:
No matter how much you think the house may be nice or the process won't bother you, IT WILL
Products used:
This is a rental property, with a property management company.
I moved out of the property back in November under their forgiveness program. Sent pics and email in regard to moving out. They are still charging me monthly rent after moving out on agreed date. The scam is to have you leave charge you for a property you are not in while someone new pays rent. I am contacting a attorney in regards to this issue.
Location: Atlanta
* Main Street Renewal attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I had just bought a new dryer finally when my electrical outlet malfunctioned and I was not able to receive heat to the dryer at all. Rod, one of Main Street Renewal's maintenance men came out and checked it and didn't leave until he had fixed the problem and showed me that my dryer was getting nice and hot! The best thing is I didn't have to wait more time to schedule with an elecrician! He was also very nice and great to work with! I appreciate the prompt and excellent service!
Location: Indianapolis
Hello Kimberly,
We are happy to see that you've enjoyed your experience with us. We work hard to provide the best possible care for our residents!
If you have any future questions, please don't hesitate to contact us at residentcareteam@msrenewal.com.
Kristhel
Resident Advocate at Main Street Renewal
I have reached out multiple times to MainStreet Renewal to get my A/C fixed as it was just blowing warm air into my home. They stated that the maintenance team would advise technicians would bring some out and be direct contact with me and haven't received so much as an email regarding fixed date. Other maintenance requests are sitting at over a month old for floor repairs and have yet to be taken care of. Rent still paid but the lack of awareness and assistance by their regional manager Kacy Bragg is ridiculous. They give absolutely no regard to human decency. I will be contacting my legal team for a lawsuit as this is the second case in 3 months being at this residence where there has been a failure on the business end.
Location: Raleigh
* Main Street Renewal attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I could go on and on with this company. They basically did not do a proper walk through before I moved in. The day I moved in I had no working water. After hours on phone and lots of miscommunication, someone reached out weeks later! It's been a nightmare and this company should be shut down. They simply do not help u and if they do, it takes way longer than it should. Many other things, but too much to list. Do not rent from them!
Location: Kansas City
* Main Street Renewal attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
This company posted a fraudulent charge of $50 to our Green Dot card. No refund yet. Don't do business with them. They will not refund the money
* Main Street Renewal attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I'm a mother of 5 and I have a housing assistance voucher for a 4 bedroom. This company purposely held my voucher for an extreme length of time TWICE. For two differnt house so I can be beat by cash renter's. I applied for a home on Jan 4,2023 and on Jan 6,2023 my credit and background check was approved and ALL needed documents were sent via email along with uploading them to the website. They confirmed that they did not need ANY other documents since Jan 6,2023. On Jan 24,2023 almost 3 weeks later the home was purchased by a cash renter. My voucher was NEVER filled out nor sent to clearwater housing authority for an inspection which they admitted that the delay was their fault BOTH times. They are purposely and openly discriminating against low income single families. This is a shameful, deceiving, untrustworthy company
Location: Tampa
* Main Street Renewal attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Richelle.
We have reviewed your feedback, and we apologize for the negative experience the application process has caused. We want also to clarify we don't discriminate. We have escalated your concerns to the housing choice voucher leasing team and their management, which will monitor your case closely; we will let you know of any updates or next steps. We value your feedback, which helps us improve your future experiences.
Thank you.
Jorge
Resident Advocate at Main Street Renewal
JL provided great customer service! I had 2 work orders, he was called out for one but took care of both of them in a timely manner!
Hello Ladetric,
We are happy to see that you've enjoyed your experience with us. We work hard to provide the best possible care for our residents! If you have any future questions, please don't hesitate to contact us at residentcareteam@msrenewal.com.
Jorge
Resident Advocate at Main Street Renewal
These people has been scamming me since day one they charge me a septic fee I live in fl we don't have them.They serve me a three day notice made me pay them for serving them While I've paid my rent on time every month then they serve me a fake eviction and charge me 500 for they fake eviction that never made it to clerk of courts these people have me in debt trying to keep up with all they extra fees for nothing they just want u to always have a remaining balance
Location: Tampa
Tip for consumers:
St Pete fl
Products used:
Shoes
* Main Street Renewal attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I have rented from MSR for a couple years now and am transferring to my 3rd MSR property. In the past I haven't had good experiences but this time around, Danielle Warner made the leasing process easy & smooth. She kept in contact with me from day one & kept me updated, every day, and was on top of things. Moving is not a easy thing to do and can be very stressful but I appreciate all of her help & the fact that she took some of that stress off of me. She has been very kind and attentive. Thank you Danielle!
Hello Rebecca,
Thank you for taking the time to share your positive review with us. It brings us great joy to hear that you have enjoyed your experience as our resident, and we are grateful for your kind words about Danielle.
At Main Street Renewal, we strive to provide exceptional service and support to our residents, and your feedback serves as a reminder to us that our efforts are making a positive impact.
Should you have any questions or concerns in the future, please do not hesitate to reach out to us at wecare@msrenewal.com. Our team is always happy to assist you in any way we can.
Thank you again for choosing Main Street Renewal as your home.
Best regards,
Elizabeth
Resident Advocate at Main Street Renewal
This rental company is the WORST. They tried to evict us wrongfully-had to get lawyer involved. Now they are trying to keep our deposit. We gave them our notice to vacate 10/31/22 and got a collections letter for November and part of December. So now we have to fight with them about this. We are good renters, paid before rent was due, we leave house in ready to move in conditions. Never had any trouble from us. This has stressed us so much.
Hello Samantha,
Thank you for posting a review. We are sorry to hear that your experience was not up to standards.
We'd like to look into your security deposit concern more. Please email us at wecare@msrenewal.com (including your name, complete MSR address, and a brief description of the concern). As soon as we receive your email, we'll take care of your concern quickly and accurately.
Sincerely,
Kristhel
Resident Advocate at Main Street Renewal.
Avoid! We moved in Friday, no keys to the house, the front door code did not work, so thank goodness the window was open I sent my little one, get in there and try to clean and water leaks everywhere from the floor board and I do outside to get some things and it's leaking from the panels on the outside of the house, I mean pouring out… so I had my boyfriend cut the water off, and then Saturday we cut it back on and it flooded again, I'm having to go to my mom house with little ones 4, and 1 to take bathes because the house I paid rent on, we can't bathe in it… still keys to get in the house and they still have it listed for rent…. I plan on contacting an attorney because they say they do inspection but THEY OBVIOUSLY DO NOT! I'm so mad and disappointed because how do you live your tenants in house like this
* Main Street Renewal attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Kesha,
We apologize for any inconvenience these issues are causing you. We understand how important it is to resolve your home's flooding issues, and I'm here to assist. Please message us with your contact information (including your email, phone number, complete address, and brief situation description). Also, reference this post in your email for our team members. Once your email is received, we'll contact you within 24 hours.
Kristhel
Resident Advocate at Main Street Renewal.
This company will take multiple applications and fees from multiple applicants without letting any applicant know that if another person is approved you lose your application fee. What a scam to use application fees as revenue. I, for one, would not apply for a rental knowing others are ahead of me and I could lose my application fee. Don't fall for this... Ask if others have applied, then decide if you want to risk your application fee. Simple openness is all one can ask for... Find another leasing firm.
Location: Tampa
Tip for consumers:
Avoid this company due to business ethics and policy.
Products used:
Product was a rental home application.
* Main Street Renewal attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I went a week without air, left the house immaculate, they want to keep my deposit and charge me 400 extra on false charges. I gave them 30 days notice after two years of paying my rent on time with poor maintenance. They changed the locks and all and charged me a months rent, late fee and kept my deposit. From what I read they never return deposits. Again run don't rent from them.
Location: Louisville
* Main Street Renewal attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I put in an application and was told it was denied I was informed that a 2019 court filing was made for non payment however I was able to obtain my payment history and proof of dismissal I disputed with saferent to have that removed Off my credit I hope that MSR will look at my rental history and reconsider as I have no evictions or landlord tenant issues the house was beautiful and the process was quick
Hello Natalie,
We appreciate the scoring and review to let us know about your concern, and of course we want to make sure on following up your case closely, since you are a valued applicantfor Main Street Renewal. We appreciate your patience and comprehension.
Our specialist team wants to hear from you if there is still any question, please reach us at wecare@msrenewal.com and tell us about your situation with a brief description, your address and name to have a quicker resolution and effective communication.
Thank you. Jorge - Resident Experience Specialist
10/20/23 Update- MSR Quick response time once again, this was for an electrical repair ticket. Ryan from Ramtech has an excellent work ethic & job well done!
9/27/23 Update - Juan Medina repair 100% 5 star review!
8/10/23 update - 1st Maint/repair call: MS Renewal extremely quick turnaround/response time since entering ticket - Juan was so knowledgeable, friendly and went above and beyond! TYVM Juan!
My entire process, from application to move in day went smoothly! I especially want to thank Breana Matviak - Ft Myers Leasing Agent for always being available-so pleasant and helpful during this entire process. Also, Ian Dowdy - FM Leasing agent, helped as well, especially on closing day saved the day! I had the moving truck at the house and an Internet Installer on the way, but the home access code didn't work because of my error. I didn't pay the correct final payment (Renters - don't forget to also pay prorated days and/or rental insurance payments!) Ian & the Residence team followed through, and I received the Welcome email and code quickly. * I will add another review with the repair process when needed as well. TY MSR!
Location: Fort Myers
Hello Bonnie,
We are happy to see that you've enjoyed your experience with us. We work hard to provide the best possible care for our residents!
If you have any future questions, please don't hesitate to contact us at residentcareteam@msrenewal.com.
Kristhel
Resident Advocate at Main Street Renewal
Never ever rent With this Company, it has zero consideration for customer service, Maintenance doesn't know what to do and they never show up to do what the work order was put in for, ended up in a hotel with a Eviction after the lawyer took us out of the courtroom, never let us present any evidence to the judge, then said we would have a Zero balance and No eviction on our credit if we agreed to vacate.
After the agreement then they said we would have a eviction and a Balance on on our credit.
This company is so robotic that it still sends email for rent and we don't even live on the property.
Rental companies like these need to be took down, they are worse then the neighborhood slum lord.
Never get call backs and nobody knows what they are talking about.
The company is Shady Business do not rent with This Trash based Company, you will regret spending your hard Earned money.
Location: Nashville
* Main Street Renewal attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Impossible to get them to follow up on complaints. If you call their number no one can speak English. Last time I checked I still live in the USA. First was having issues with pool. I would get a response, but when issued continued, now they ignore my emails. Report a leak from roof on June 1. Still not fixed and cabinets are ready to fall off wall. Has damaged items I had on my counter. They do not care about you once you start renting from them. DO NOT EVER RENT FROM MAINSTREET RENEWAL., YOU WILL REGRET IT.
Location: Fort Myers
Products used:
Rental property
They go in and help clean up homes in areas that most companies would stay out of. They do an outstanding job for what they are given to work with. Very happy.
Hello David,
We are happy to see that you've enjoyed your experience with us. We work hard to provide the best possible care for our residents!
If you have any future questions, please don't hesitate to contact us at residentcareteam@msrenewal.com.
Kristhel
Resident Advocate at Main Street Renewal
Danielle did an awesome job with taking care of my application process and having great communication throughout a big THANK YOU! To her.
Location: Tampa
Hello Blanche,
Thank you for taking the time to share your positive experience with us. We are thrilled to hear that Danielle was able to provide you with the assistance you needed. Our team takes pride in providing excellent customer service and we're glad to hear that it was reflected in your interaction with us.
We look forward to continuing to provide you with the same level of service in the future. If you have any further questions or concerns, please don't hesitate to reach out to us at wecare@msrenewal.com.
Sincerely,
Elizabeth
Resident Advocate at Main Street Renewal
I was charged $100 for routine maintenance. As a renter, I've NEVER had to pay out of my own pocket for minor maintenance issues.
Also, Main Street Renewal goes through a 3rd party for maintenance. Because of this, maintenance people oftentimes show up randomly with no warning or call ahead of time. And to top it off, if you're not home at the time they randomly show up, Main Street Renewal will vharge you $100.
Location: Tampa
* Main Street Renewal attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
We provide our residents with a great house, an easy lease experience, and attentive service so they can create a home they love.
Each home has been renovated to increase its functionality and aesthetic. This process includes neutral colors, stylish fixtures, and an appliance package.
We strive to provide you with a beautifully crafted design so you’ll feel right at home.
With more than 34,000 properties in dozens of markets, Main Street Renewal is one of the country’s largest providers of single-family homes.
Main Street Renewal is a licensed real estate brokerage.
We are focused on renovating and leasing homes across the country. We are proudly based in Austin, TX and have branches in 30 cities with more coming soon.
Hello Jacqueline,
Thank you for sharing your experience with us. We sincerely apologize for these issues. Please know our Resident Resolutions team is working on your repairs. Our objective is to fix these concerns as soon as possible.
Sincerely,
Melissa
Resident Advocate at Main Street Renewal