• MsDress.co.uk

Overview

MsDress.co.uk has a rating of 3.36 stars from 11 reviews, indicating that most customers are generally satisfied with their purchases. MsDress.co.uk ranks 128th among Prom Dresses sites.

  • Service
    3
  • Value
    3
  • Shipping
    3
  • Returns
    3
  • Quality
    3

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
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How would you rate MsDress.co.uk?
Top Positive Review

“I just couldn’t wait to try on my new dress that I...”

Hannah S.
12/8/14

I just couldn’t wait to try on my new dress that I ordered for one of my best friend’s wedding at the end of March! Her colors are navy and yellow (or is it technically marine and canary?!) and I think it’s an absolutely beautiful and classic combination. Just this past Saturday we surprised her with her bridal shower (we’re so sneaky ;) and had a blast. I’m so happy to see her finding the love of her life and enjoying this whole process.

Top Critical Review

“I will never order again”

kathie j.
7/18/23

Took a while to receive my dress. It was very cheap quality and the size was way way too small no information on how to return so I'm stuck.

Reviews (11)

Rating

Timeframe

Other

Thumbnail of user kathiej1
1 review
0 helpful votes
July 18th, 2023

Took a while to receive my dress. It was very cheap quality and the size was way way too small no information on how to return so I'm stuck.

Thumbnail of user fionag9
2 reviews
7 helpful votes
June 3rd, 2015

I made the mistake of buying a dress from them which does not fit correctly - it has been cut too tight on the thighs so is impossible to wear. The dress is a size 12 and even my daughter who is a size 10 cannot even move in it. The body is too long and the bust completely flattens everything. The fabric is cheap and nasty and the sequins have already started to fall off. It has a ridiculously long tail to it which is about 3' long. They refuse to exchange or refund it and just say to take it to the nearest tailor. Their website leads you to believe they will refund you your money BUT THEY DON'T!

Thumbnail of user daniellag
1 review
2 helpful votes
April 18th, 2015

I recently ordered a dress for my school prom. The complete wrong dress got shipped to me and so therefore I contacted customer services. They ignored me until I kept pestering them saying that i wanted a refund (as I did not have time to wait for my dress to be shipped, etc) I had to go out and buy my own dress and they are still not responding and not confirming a refund. The dress cost me £100 plus £20 delivery fee. The dress that did turn up for me (a completely different one to the one I ordered) was poorly made and looked as though a 5 year old had made it. It is a UK website however the dress I received was shipped from Singapore. I advise you to steer clear of this website and it is probably best you go out into a shop and actually buy them in a shop rather than online.

Thumbnail of user jacquelinew9
1 review
0 helpful votes
June 2nd, 2015

I ordered my daughter a prom dress on May 11th 2015 and the dress arrived within a fortnight. The front of the dress was badly made and you could see the boning through the front of the bodice. I have e-mailed them many times and have not received any reply. The web-site is very professional and convincing explaining all the procedures to go through if you want a refund, unfortunately you hit a brick wall with any customer service. I doubt if I will get a refund which was £69.00. PLEASE DO NOT BUY FROM THIS WEBSITE!

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From the business

MsDress.co.uk is a most trusted prom dress online store in UK. We offer an enhanced boutique experience online with a wide range of beautiful dresses and fancy accessories. From sweet to sophisticated prom dresses, semi-formal attire and formal wear, MsDress.co.uk is the destination for the needs and whims of the fashion-conscious women.

Business History

Mr. Dai, the company founder, is a Certified Public Accountant, who lived in the UK and in Canada for several years, and moved back to HongKong to establish Msdress in 2003. After hearing lots of friends and family members complaining about high cost of formal attires in UK, Mr. Dai established Msdress. With the hope of offering young girls dream prom gowns without bank-breaking price, the company soon gained popularity.

After a few successful years in the local and Asian market, Msdress expanded and started selling its top-quality dresses to UK customers.

Company Representative

Thumbnail of user hannahw15
Hannah W.
Customer Service Specialist
Typically does not respond to reviews
My name is Hannah. I’m British Born Chinese by way of Hong Kong – though often get mistaken for being Japanese/Korean by fellow Hong Kong-er.

Why am I in the team?
Back in the days when I were studying fashion journalism I had a friend. She was always wearing the loveliest dresses. It was the time when everyone wanted to be vintage and look like a girl taken straight out of some dreamy book. Then, after graduation, I joined the Msdress team to share my passion for vintage-inspired styles.

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