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Mpix has a rating of 2.91 stars from 116 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Mpix most frequently mention customer service, phone number, and photo book problems. Mpix ranks 76th among Photo Printing sites.
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I ordered a book at there were problems with the binding/wrinkled pages. Customer service was AMAZING. They sent me a new book the very next day (that arrived in less than 48 hours of my complaint) and it is perfect. This is a great guestbook option for those not wanting to spend hundreds.
Ordered hundreds of dollars in wall pictures. Unhappy with product. MPix on website advertises 100% customer satisfaction but it's at your additional cost. Company will not speak over phone only chat or email. I used this company in 2019 and was totally satisfied with the product. Today I would rate it a "0" with total dissatisfaction!
Pros:
1. Competitive prices
2. Quality definitely much better than, say, Shutterfly
Cons:
1. Production and shipping time seem longer than other companies I've used
2. Prints always arrive later than the estimated arrival date
3. Their site isn't the most user friendly.
4. BIGGEST CON: I've given Mpix 3 chances because of the quality for the price, but their packaging is awful. 2 out of the 3 times I've ordered from them, I've received photos that were bent. I would consider using them again only for small 4x6 prints for my own use. I will not use them again for larger prints or for professional prints that I provide clients.
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Create and order professional quality photo prints, customize cards and stationery, shop personalized photo gifts, custom wall art, and more online at Mpix.com.
