MozyPro

I signed up for Mozy to back up my computer which has been crashing. The service has been abysmal for 6 reasons: 1) Cost of Mozy Pro and Mozy Home were not clearly stated on sign up 2) Mozy client did not easily let me select which files I wanted uploaded 3) I could not log into Mozy in Safe Mode (which I am now writing this review in because my computer has been crashing) OR run the Mozy client. 4) I could not contact their technical support because I cannot log in (their support line is just a recording) 5) I emailed Mozy on the support email provided to me, only to get an auto-response saying that email address is no longer accepting support questions. 6) Even the the Mozy sales office is closed (it's 5:05pm I guess?) If you need to back up your computer, get an external hard-drive or use another online backup service. I would not use this one. UPDATE: once I was able to log into my Mozy account I requested a cancellation and a refund and received both promptly so changes my rating from a S#@! To a Meh.