Mozy

I've been using Mozy for several years and consider it one of the best online storage providers out there. There are many alternatives in the crowded online storage space, but Mozy is operated by EMC, a world-class leader in commercial storage and networking solutions, which automatically gives it a lot of reliability and credibility over smaller startups. What I like most about Mozy is its easy-to-use client. You can use it to specify which files or directories on your computer to back up or restore, as well as when you want an automatic backup to occur. I have mine set at 2am every night, so when I wake up every morning I am welcomed by a reassuring message saying all my data has been backed up and is safe. The only drawback (and I believe this to be true of all online storage solutions) is that the initial backup or restore takes a long time (several hours or days, depending on your connection). But once you cross that hurdle, all subsequent updates only take a few seconds, since it only updates new or changed files. I used to use an external hard drive for all my storage, but even that crashed on me and I lost years and year of irreplaceable memories / photos. Now I don't trust any physical device and only rely on the cloud. Since I switched to Mozy, my computer has crashed and been wiped clean several times, and each time I have successfully used Mozy to restore all my files. It's been a lifesaver and I would highly recommend it to anyone who is serious about truly safeguarding their data.

I've had the $67 annual contract with Mozy for my personal computer. My MacBook Pro crashed and, because Mozy does not keep up with Apple updates, I've had very, very limited access to all my cloud documents while waiting for a repair. Customer support was very kind, but made it clear there are no plans to update the problem with Apple products. Incredibly frustrated and plan to find a more up-to-date cloud storage system after a final repair or replacement of laptop. Wondering if they'll refund my annual fee?