• Mozy

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Overview

Mozy has a rating of 2.2 stars from 10 reviews, indicating that most customers are generally dissatisfied with their purchases. Mozy ranks 42nd among Online Storage sites.

  • Service
    1
  • Value
    1
  • Returns
    1
  • Quality
    1
How would you rate Mozy?
Top Positive Review

“I've been using Mozy for several years and consider...”

Michael L.
8/11/10

I've been using Mozy for several years and consider it one of the best online storage providers out there. There are many alternatives in the crowded online storage space, but Mozy is operated by EMC, a world-class leader in commercial storage and networking solutions, which automatically gives it a lot of reliability and credibility over smaller startups. What I like most about Mozy is its easy-to-use client. You can use it to specify which files or directories on your computer to back up or restore, as well as when you want an automatic backup to occur. I have mine set at 2am every night, so when I wake up every morning I am welcomed by a reassuring message saying all my data has been backed up and is safe. The only drawback (and I believe this to be true of all online storage solutions) is that the initial backup or restore takes a long time (several hours or days, depending on your connection). But once you cross that hurdle, all subsequent updates only take a few seconds, since it only updates new or changed files. I used to use an external hard drive for all my storage, but even that crashed on me and I lost years and year of irreplaceable memories / photos. Now I don't trust any physical device and only rely on the cloud. Since I switched to Mozy, my computer has crashed and been wiped clean several times, and each time I have successfully used Mozy to restore all my files. It's been a lifesaver and I would highly recommend it to anyone who is serious about truly safeguarding their data.

Top Critical Review

“If you have a Mac, FORGET Mozy!”

Jan H.
9/2/18

I've had the $67 annual contract with Mozy for my personal computer. My MacBook Pro crashed and, because Mozy does not keep up with Apple updates, I've had very, very limited access to all my cloud documents while waiting for a repair. Customer support was very kind, but made it clear there are no plans to update the problem with Apple products. Incredibly frustrated and plan to find a more up-to-date cloud storage system after a final repair or replacement of laptop. Wondering if they'll refund my annual fee?

Reviews (10)

Rating

Timeframe

Other

Thumbnail of user oscarj
83 reviews
913 helpful votes
June 11th, 2008

Mozy is the best online back up program out there - It is all about security, if your online back up system doesn't have real security, it is useless. Mozy landed a deal with GE, and so if GE trusts them then so do I. Though I'm sure they are using the pro version. Nevertheless, I use the regular version of mozy and find it easy and keeps me from feeling like the world has ended with the HD fails.

Thumbnail of user chriso1
654 reviews
3,551 helpful votes
May 15th, 2010

Mozy provides space online for you to backup your files. There are two levels of service, for home and business users, plus a completely free offer for home users which provides 2Gb of storage for nothing, forever. The paid home service is cheap in any case, at $5 a month with discounts for longer term payments, and for that you get unlimited space to backup all your precious documents, movies, photos and so forth.

It has some limitations: it's a backup, rather than storage, solution, so it isn't designed to allow you to share your files with others. And transfer speeds are possibly going to be much slower than you would expect, especially if you have a fibre-optic connection and you're running at 15Mb/s or more. Your initial backup, if you're doing the whole system in one go, could last days, or even weeks, though of course that's a one-time episode and subsequently, only files that have changed in the last couple of hours will be backed up. Even so, you might find the low speed irritating. I've read that this and other similar services are generally capped at less than 5mbps, sometimes as low as 1.5mbps, which is impossibly slow for a storage solution but fine if you're running overnight backups. Lastly there is as yet no mobile option, so you can only restore your files to your desktop, but that's likely to change eventually as mobile devices continue to proliferate.

More restrictions may switch in if you're using the service too vigorously, and Mozy reserves the right to curtail your usage if it feels that you're "overusing" the system. It's not clear when this might happen or what the trigger might be, but it's obviously a consequence of the service being cheap, and not intended for constant transfers back and forth. If you're looking for online storage that offers faster and more frequent access to files you use regularly and maybe also need to share, you'll need to look elsewhere.

Mozy is one of the major players in this field, it has been operating successfully for years and it has solid corporate backing. Your files will be encrypted in transmission at the highest possible level, and of course Mozy promises that it won't peek at your content or even consider selling it to anyone else. This, along with the unlimited space on offer, makes it a good business choice too, and so far 50,000 businesses have apparently trusted their sensitive files to Mozy. The business rates, which apply per desktop and per server, are also inexpensive, currently at $3.95 +0.50 cents/Gb and $6.95 +0.50/Gb a month, respectively.

Mozy has recently rolled out a UK and an Irish service too, at the. co.uk and. Ie sites, respectively. I don't think it really matters which you use, but if you prefer to have your files stored more locally and to deal in Euros or Sterling, you may want to look at the new options now available.

There is a competing service called Carbonite (www.carbonite.com) which is virtually identical to Mozy, but a touch cheaper with the current promotions. The free offer here is 15 days of unlimited storage, there is no permanent free option, and the fees, which are the same for either home or business users, are for annual or longer periods with no monthly rate available. Both services otherwise offer identical features, as far as I can tell, and both have their fans and critics but both are good options for online backups. Both are suitable for both Windows PC and Mac, so you might want to try each and see which feels easier or more comfortable for you. In any case, it's hard to find an argument against using the free 2 gigs that Mozy is handing out, even if you choose Carbonite for your main backups.

For the average home user, there's no great urgency to try out online or "cloud" storage; both portable and internal hard drives are rapidly growing in size and easily keeping pace with increasing demand. Of course you run the risk of ending up like me, with a desk strewn with USB drives, and I've still not got enough spare space to make a backup copy of anything. If the dog knocks a drive off the table, I risk losing up to a Terabyte of data, but so far I've never got around to looking at a better solution. So I'll probably be giving Mozy's free 2 gigabytes a try now; that'll be plenty to store a backup of my most important documents and images if I can still remember which drive I put them on. I think it has to be worth anyone checking out, while the price is right.

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