• Mozy

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

Mozy has a rating of 2.2 stars from 10 reviews, indicating that most customers are generally dissatisfied with their purchases. Mozy ranks 10th among Online Storage sites.

  • Service
    1
  • Value
    1
  • Returns
    1
  • Quality
    1
How would you rate Mozy?
Top Positive Review

“I've been using Mozy for several years and consider...”

Michael L.
8/11/10

I've been using Mozy for several years and consider it one of the best online storage providers out there. There are many alternatives in the crowded online storage space, but Mozy is operated by EMC, a world-class leader in commercial storage and networking solutions, which automatically gives it a lot of reliability and credibility over smaller startups. What I like most about Mozy is its easy-to-use client. You can use it to specify which files or directories on your computer to back up or restore, as well as when you want an automatic backup to occur. I have mine set at 2am every night, so when I wake up every morning I am welcomed by a reassuring message saying all my data has been backed up and is safe. The only drawback (and I believe this to be true of all online storage solutions) is that the initial backup or restore takes a long time (several hours or days, depending on your connection). But once you cross that hurdle, all subsequent updates only take a few seconds, since it only updates new or changed files. I used to use an external hard drive for all my storage, but even that crashed on me and I lost years and year of irreplaceable memories / photos. Now I don't trust any physical device and only rely on the cloud. Since I switched to Mozy, my computer has crashed and been wiped clean several times, and each time I have successfully used Mozy to restore all my files. It's been a lifesaver and I would highly recommend it to anyone who is serious about truly safeguarding their data.

Top Critical Review

“If you have a Mac, FORGET Mozy!”

Jan H.
9/2/18

I've had the $67 annual contract with Mozy for my personal computer. My MacBook Pro crashed and, because Mozy does not keep up with Apple updates, I've had very, very limited access to all my cloud documents while waiting for a repair. Customer support was very kind, but made it clear there are no plans to update the problem with Apple products. Incredibly frustrated and plan to find a more up-to-date cloud storage system after a final repair or replacement of laptop. Wondering if they'll refund my annual fee?

Reviews (10)

Rating

Timeframe

Other

Thumbnail of user janh179
1 review
1 helpful vote
September 2nd, 2018

I've had the $67 annual contract with Mozy for my personal computer. My MacBook Pro crashed and, because Mozy does not keep up with Apple updates, I've had very, very limited access to all my cloud documents while waiting for a repair. Customer support was very kind, but made it clear there are no plans to update the problem with Apple products. Incredibly frustrated and plan to find a more up-to-date cloud storage system after a final repair or replacement of laptop. Wondering if they'll refund my annual fee?

Thumbnail of user julianl33
1 review
1 helpful vote
November 8th, 2018

Over limit warnings - Mozy Home's overlimit messages come with no attribution that they come from Mozy, just a message that pops up in the middle of your screen. These messages resemble something a hacker would put out to lure the unsuspecting. When traced down these were from Mozy. I loggged in it said their was open space remaining on my account. I contacted Mozy support. Mozy support had me send logs and redo settings but this did not resolve the issue. Then another tech followed up and said yes, you have open space but their scan of my system said it would put me over limit. That would have been nice to know before spending 2 -3 hours chasing down the problem. So, I removed an older computer from the back up set. I have 9 months of pre-paid storage left. I decided to use up the remaining time and then switch services. I attempted to turn off auto renewal. The only way to turn off auto-renewal is to cancel the account and lose 9 months of paid for service. I contact customer service and was told bluntly too bad there was no resolution for a Mozy Home user. I asked for a phone call. They said they do not provide "phone support" for Mozy Home users. I was not asking for phone support I was asking for customer support to resolve a billing challenge.

Thumbnail of user stephaniel61
1 review
1 helpful vote
October 3rd, 2016

These crooks charged my credit card to renew my contract for 2 years in June 2015. In January, just 6 months later, I moved my business's files to the cloud and called to cancel. They will not issue a refund of any sort. Have tried multiple times. That's almost $1000 down the tubes or rather down to their bottom line.

Thumbnail of user linz8
1 review
2 helpful votes
February 13th, 2015

Awful service. No refund after year's of inactivity. Look somewhere else!

Tip for consumers:
Use a service that doesn't auto-renew. Avoid scams like Mozy.

Service
Value
Returns
Quality
Thumbnail of user ellenb1
1 review
4 helpful votes
March 27th, 2012

Awful. Run. I have a Mac and apparently no one there could help me resolve the issue of why the back up was not backing up. So frustrating to deal with an online chat person that doesn't even respond. I have asked to cancel and get a refund since this has been going on for 2wks. I just wasted 2 hrs tonight doing an online 'chat' trying to get help on a service that they are supposed to be providing and provided absolutely nothing! We shall see if I get a refund. Doubtful!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Mozy is the industry-leading solution for online, data, and computer backup software. Sign up now and sync your most important files securely to the cloud!

How do I know I can trust these reviews about Mozy?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Mozy?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business