MovingHelp

This website is helpful in presenting possible movers but has very bad customer service and usability. Before you book with any company, make sure you do your own research about them (don't rely on the websites reviews) because they won't allow reviews on companies that screw you and don't show up. There is zero accountability for these companies on this website... no way to file complaints or anything.

I went through All the right moves professional moving. The guys worked hard but I underestimated them. After unpacking, I found out one of my box was missing! Yes, my things can be replaced but integrity is everything especially when you work in this profession. I will never book through movinghelp and All the right moves again.

I hired 2 guys from Freedom Movers (manager Kelly Scarborough) and the guys literally broke my brand new manicure table. It cost me over $400 and I had just gotten a couple of months prior and the guys ripped off the top of the table which had been screwed into the bottom. Now my table is wobbly and unstable and when I reached out to Kelly the manager, he assured me he'd get back to me even but he has since ignored me, forwarded my calls, answered my calls and heard it was me and then hung up. I've been nothing but respectful to Kelly and he continues to take advantage because he doesn't want to be held accountable. My issue with Freedom Movers is they have no way to hold these moving companies accountable so ideally they can break whatever they want and if you can't afford to hire a lawyer to fight it, then they can get away with it. I have had an awful experience using these guys mainly due to how Kelly the manager made me feel like he was going to help me handle the situation and then simply tried to just pretend the situation never happened and ignore me. Completely unprofessional and it makes it hard to trust any moving company moving forward without knowing their policy on damage caused by the company. You would assume that they would cover the damages but it seems that's not the case.

After renting a truck from U-Haul we turned to MovingHelp.com to hire someone to help move me out of my apartment. First of all, U-Haul severally downplays their partnership with this company (our first sign that this website wasn't legitimate). After making a reservation weeks in advance, the movers never showed up, they even started ignoring our phone calls (avoid Michael Letterman AT ALL COSTS completely unprofessional). I will say that their customer service was very helpful, Samantha and Sean worked to find me a replacement team for the same day but I had to search for their number because their contact information was not available on their website (see below). It took four hours but we finally got movers to help us out and they were fabulous. If you're looking for helping moving around Piscataway, NJ look up Smooth Ride Movers (Michael Mayfield *******847).

1. Moving Help Office Number- *******472
2. Sean Flanigan Office Number (Moving Help Program Manager)- *******886

I cancelled my appointment and was told that the money they had charged my credit card would be returned, but they only returned part of what they charged me. There website says that you can cancel your orders and they will return your money, so why didn't they return my money? It's frustrating. I would try to hire movers without going through them. They didn't provide a lot of value for me, they just stole my money.

I contract with this movinghelp.com, and am canceling my services through them. Movinghelp.com does NOT give us proper notification. It then gives our name bad reviews when we didnt even know about a job. We have lost jobs because customers are being told we bring a truck, when that is also false. Movinghelp.com ONLY provides labor. On our own, we have 5 star ratings, and this service is ridiculous. 9

We booked movers a week in advance. I got a call from Kenny at movinghelp.com. I was told that not only would they call the day before but 30 minutes before they got there. The day of the move no one showed up. We called and the mover said "oh, yeah, I meant to call you. I'm on my way to Indiana". Rebecca spent half the day to get another mover there to help. We were charged for the first guy that flaked AND twice the rate that he was getting for the second guy. There's no customer service number to call so you have to sit on eternal hold with uhaul for them to transfer you. When I spoke with John at customer service he said I can refund the first job since it didn't happen. Is that all you need... oh no there's a matter of the $335 charged to my card! He said since it was same day service it would cost more. Not my fault. He ended up not doing anything since they are just a marketing place. Called the bank to dispute the whole charge! Btw... they don't have a number listed but HERE IT IS! *******110

We hired a moving company through U-Haul/MovingHelp.com for a 3 hour job, and about an hour before it was supposed to start we were informed by the movers that they would be an hour late because a previous job was going longer. Turned out they were two hours late so we ended up loading and moving everything ourselves, and the movers only showed up for the unloading at the new house and worked 45 minutes. The movers communicated to us that we had to request refunds through MovingHelp directly, but later MovingHelp said there was nothing they could do because the movers had already been paid. I genuinely believe the movers were willing to issue a partial refund for the 2 hours not worked but MovingHelp refused to allow it, so we ended up disputing the charge with our credit card company, who immediately refunded us for 2 hours. I would not recommend MovingHelp.com due to the fact that they refused to assist with refund and told us to go after the movers ourselves. Good thing we used a credit card to book them!

MovingHelp is trying to be the Uber of moving help. However, they fall very short on what really matters, customer service and customer experience. When you have a problem with your movers, the only thing MovingHelp does is send an "urgent" email to your designated movers. As I experienced, their "urgent" email did absolutely nothing. My movers still didn't show up. Ultimately I had to cancel with the selected movers and reschedule with another one, costing me and my family 2 nights in a hotel, plus food. MovingHelp excuses themselves by saying it is not them, it is the movers. They take no accountability in being your service provider nor do they issue any penalty when movers fail to show up. Frankly, I'm surprised U-Haul supports this company since this company was advertised by U-Haul. Again, I think this leaves a poor image for U-Haul as well since I booked everything there. If you are listening U-Haul, your reputation is being tarnished by such poor service.

Twice I booked a moving service thru MovingHelp and twice I was called back and told that I would have to choose a different company. The last time just days before I was scheduled to move with NO GUARANTEE that the new company would be available. NOT ACCEPTABLE!

After battling this terrible website, I was able to reach two excellent moving companies. Moving Now based in Fort Worth provided timely and professional services to properly wrap my furniture and load my 15ft Uhaul box truck. The gents from Done Rite Moving, based in Dallas, came down to my country home in Navarro County. They were very courteous and helpful unloading my furniture. The human side of this move was excellent. The website side was horrible.

While we found the 2 movers in Miami very efficient and reliable, their technique was, nonetheless, terrible. They refused to tie or strap anything in. When we removed the baffle wall in the truck at our new house, it was like a land slide of furniture. Things got broken and damaged and our guys at the end nearly injured themselves trying to get this mess out. If you are loading up a truck, please use straps. Well, ok, my husband is a physicist and tried to get them to do this and they are not...