MovingHelp

You can call *******110 to get it resolved. Basically I received an e-mail saying my refund was processed immediately upon cancellation. I never received anything for 2 weeks. It took multiple phone calls to Uhaul and the number above for MovingHelp.com (Their online chat is worthless. No one ever shows up).

My "refund" was sitting in their system as a credit. Someone had to issue the credit to me while on the phone. My guess is they have a very small shop that is trying to handle a national operation.

I'd avoid like the plague.

We used movinghelp.com via the U-Haul website. We had a problem getting a receipt from our movers for an extra hour of work. After a month of going back and forth to get a bill for $100.00, we contacting U-Haul who sent us to MovingHelp.com. When we got in touch with them, there was no phone number, just a live chat. On their website they write:

"Why can't I talk to someone by TELEPHONE?
We only provide the connection to quality laborers, your communication should be directly with your Moving Help Service Provider(s), and after all they work for you. This would also drive your prices up and we want you to receive the best services for the lowest price!"

Well that might be fine if they worked with quality companies. After going back and forth with someone via chat for 15 minutes, they simply hung up on me. I will never use movinghelp.com in the future and I will discourage every single person I know from using it.

They'll take your money and provide little to zero actual service. Our movers broke our flat screen tv and had zero insurance! The insurance from uhaul only covers a catastrophic crash or whatnot to your container. Do NOT use these crooks!

Hire any company not listed on this site. The reviews listed on their site are fake, they do not allow negative comments. Unprofessional scam company-- they do not show up at agreed upon times, they are not movers in any form and know nothing about moving. I highly recommend searching for local movers that have a dedicated business. Since their movers are not professional companies, they don't care what they do to you, and they know you're at "their mercy" they think they can get away with anything.
You will regret all the frustration of using this company.

I hired a company through MovingHelper and they did a really bad job loading my U-Haul. I called the owner of the company and told him before I would pay for the services and he said we would deal with any damages once I arrived in Florida because he believed his guys had done a great job after speaking to them. WRONG! Several items were damaged and MovingHelper takes no responsibility for the company's they recommend people to use on their site. I consider this false advertising as well as misleading customers and taking their money and leaving it up to the customer to fight for reimbursement for damages.

Never showed up! The guy responsible for my service told my dad that his guys were drunk from Super Bowl weekend. Set up two separate times to accommodate drunk workers. Still nothing. Finally he said the hell with your reviews I'm quitting uhaul... this was terrible service! Never again! I'm debating quitting uhaul as well considering the recommend this type of company such as movinghelp.com. Their website actually says powered by uhaul yet the workers no nothing about it?

I would give them no stars...They take on no liability, they provide no support, and they do not facilitate any resolutions with the moving contractors on their site even though you pay them. You cannot supposedly dispute the charges with your credit card. I would not use them and I would do your research on the movers you actually hire. The reviews they post on their website for each moving contractor is not reflected properly. They throw in a couple not so good reviews but not any of the others. Give reviews on google, yelp, and Better Business Bureau and any other site you can to let people know about good and bad contractors in Las Cruces Nm and anywhere else. They will do better when we stop using them. Get people to do the right thing in a world where it has become acceptable to destroy peoples property, not take pride in your work. And do the least possible. It's not ok...You are in the service industry!

The managers are flat out liars. Every person you talk to will tell you a different thing about what they are able and unable to do with your orders and with the service you received. They will lie about who being able to communicate with other people in their office. One person said she had never heard of a manager in their office - and they apparently only one office in Phoenix. Their order system is confusing and they will cancel orders, rearrange charges and add charges to your bill without your consent. Then if you need to clarify, they will hang up on you if you get frustrated. Their movers are completely hit or miss. I will never use them for anything ever again. I'm enraged.

I employed one of their contractors who damaged items in the move. I could not get any satisfaction from the contractor so I called movinghelp and all they did was to put me on the phone with the contractor. Putting the contractor on the spot, he acted concerned but in the end did not pay for any damage. When I contacted movinghelp about this, I was informed by movinghelp that they are a neutral party. The only thing they did was to give me contact info for the contractor. How helpful. I already had that and at this point, the contractor quit taking my calls & messages!