• MovieStarPlanet

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Overview

MovieStarPlanet has a rating of 2.72 stars from 77 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MovieStarPlanet most frequently mention customer service, and credit card problems. MovieStarPlanet ranks 3rd among Virtual World sites.

  • Service
    12
  • Value
    11
  • Shipping
    10
  • Returns
    11
  • Quality
    12
Positive reviews (last 12 months): 100%
Positive
1
Neutral
0
Negative
0
2
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Horrible customer service and no other way of contact other than email.
How would you rate MovieStarPlanet?
Top Positive Review

“ITS GOOD”

Lana H.
9/12/23

So alot of people Are saying that msp steals money but they don't! I've been buying vip MANY times and It haven't stealed my money! So if you want to buy vip I will say that you should buy it. But it's some pedos that is playing so do NOT let your kids play this! I know that it's 4+ but it should be 12+ or 13+.

Top Critical Review

“Ugly game with horrible community”

msp l.
4/16/22

- Poor avatar designs - Crap features - Laggy - Buggy - Scamming - Bullying - Poor items ( the ui is so ugly) - BAD customer service - Rubvbish moderation

Reviews (77)

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Reviews that mention popular keywords

customer service (11)
Thumbnail of user lanah136
1 review
0 helpful votes
September 12th, 2023

So alot of people Are saying that msp steals money but they don't! I've been buying vip MANY times and It haven't stealed my money! So if you want to buy vip I will say that you should buy it. But it's some pedos that is playing so do NOT let your kids play this! I know that it's 4+ but it should be 12+ or 13+.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jaakkop
1 review
0 helpful votes
July 31st, 2022

Minut raiskattiin pelissä. Olen todella loukkaantunut ja en tiedä voinko enää edes avata tietokonettani. Minut pahoinpideltiin ja e-raiskattiin.

Service
Value
Shipping
Returns
Quality
Thumbnail of user graciek8
1 review
3 helpful votes
October 5th, 2020

So I've been playing msp for years, and its honestly amazing! Yes, there is a problem with hackers, but as long as you don't tell anyone your password you should be fine! I would not recommend it to those under 1q as it is an online game, but anyone older should be completely fine! The game is catered to the tweens and teens who play the game, and they make it so that almost every bad word is censored. I would recommend it 100%

Thumbnail of user mandyz3
1 review
5 helpful votes
March 4th, 2019

MSP is really a nice game. Its just that the VIP prices are really high so most players can't get it. Also, I don't think people should be allowed to be online dating. Plus, there aren't that many options to earn starcoins that are efficient.

Thumbnail of user lilithp
1 review
12 helpful votes
February 4th, 2017

Best game ever. It is such a good game. If you don`t want your account to get hacked don`t give out your password common sense. I have been playing msp for a whole year now and I have vip on 3 accounts. Msp doesn`t scam people

Thumbnail of user marissam18
1 review
6 helpful votes
July 12th, 2016

I have read many negative reviews about people blaming Movie Star Planet for their accounts being compromised. I wrote a review back in 2016 when my sons account was hacked. Movie Star Planet resolved my issue. Please be aware that another kid offered him free VIP for a month. They asked for his password, then took over the account. All I had to do was email Movie Star Planet and let them know what occurred. They ask for the user name and the receipt where you paid for the month. After its verified, the person that stole your account is locked out and your account is recovered. Please understand that this can happen on any website these days if you give any of your personal information out. Parents need to know that the actions are all voluntary. You can offer free gifts from one user to another. Also give your earned money to other users and so forth. You have the option to block people and decide who is on your friends list. Once you give stuff away, there is no way to recover what is gifted. Therefore, parents should monitor their online use and speak to their children on the dos and donts. This website is great and my son still uses it to this day. Thanks for an awesome website Movie Star Planet!

Thumbnail of user coralieo
1 review
10 helpful votes
September 1st, 2018

Firstly, I see everyone in the comments talking about MSP STEALING money. Are you serious people? When you buy vip, whatever amount you pay, there is a square that says: « reccuring payment ». You have the right to uncheck the square. You honestly have to pay attention. Secondly, I see some people talking about how MSP is unsafe because their child has get hacked. If your password is « lol123 » « abc123 » « pooplol123 » or something like that, that doesn't surprise me that you or your child got hacked. Use a safe password that you will remember and DON'T tell it to anyone. MSP has written about this ALL over the game. There's even a message in the first page that prevent your child from getting hacked. MSP is a safe game, and it is not their problem if your child if your child is still not mature to have a safe password and not to share it to anyone. Oh and « hackers », 95% of the time these people are trolls. They just want to scare you. And even, EVEN if they were real hackers, they wouldn't spend their time on a KIDS game. Thirdly, people say the game is « inappropriate ». Ridiculous. Sure before the game was a little more for teens because they were some animations, clothes ect that were for more mature people. But those were quickly removed from the game because another compagny buyed it. Sure, there is still some clothes that are a bit revealing. But not only 7-10 years old play this game, teens too! MSP is trying to please EVERYONE. They did like 5 unicorns theme just because it was requested from younger people. And finally, the chat. Yes, you can write some X' between the letters so that you can say bad words. But MSP is, and Im repeating it, a VERY safe game. They're doing everything they possibly can to have those words removed and banned from the chat. Yes. They are some people that are malicious and trying to « corrupt » childrens, but If your child is pretty mature, they will click the report and block button and MovieStarPlanet will banned or give a warning to this person. In conclusion, Msp IS a safe game, and if your child is more than 10 yo and is mature for their age, then go ahead, let them sign in. But still, tell them to not talk to strangers and to not give their personal information. I hope my review helped you.

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About the business

MoviestarPlanet - a social game for kids, teens & tweens. Play dress up, be creative with Artbooks & star in movies. Have fun in a safe online network. Fame, fortune & friends is yours!

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