• MovieStarPlanet

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

MovieStarPlanet has a rating of 2.72 stars from 77 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MovieStarPlanet most frequently mention customer service, and credit card problems. MovieStarPlanet ranks 3rd among Virtual World sites.

  • Service
    12
  • Value
    11
  • Shipping
    10
  • Returns
    11
  • Quality
    12
Positive reviews (last 12 months): 100%
Positive
1
Neutral
0
Negative
0
2
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Horrible customer service and no other way of contact other than email.
How would you rate MovieStarPlanet?
Top Positive Review

“ITS GOOD”

Lana H.
9/12/23

So alot of people Are saying that msp steals money but they don't! I've been buying vip MANY times and It haven't stealed my money! So if you want to buy vip I will say that you should buy it. But it's some pedos that is playing so do NOT let your kids play this! I know that it's 4+ but it should be 12+ or 13+.

Top Critical Review

“Ugly game with horrible community”

msp l.
4/16/22

- Poor avatar designs - Crap features - Laggy - Buggy - Scamming - Bullying - Poor items ( the ui is so ugly) - BAD customer service - Rubvbish moderation

Reviews (77)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (11)
Thumbnail of user rayseanl
1 review
5 helpful votes
December 19th, 2019

~Honest Review~
It doesn't ask for much information when you first create your account, so you need to be extremely careful with your password because if you forget it, it's pretty much lost forever unless you want to waste your valuable time with the HORRIBLE process to redeem it. My friend went through this struggle and I don't recommend it to anyone. I always keep my password safe and secret.
As well if u buy vip, HAVE COMMON SENSE.
Be extra careful with vip on how you act on the game because a report or flag on your aco$#*! could mean the removal of your account and no refund of your vip purchase. For example, don't swear around the filter or act inappropriately. It is a free online game open to all, so playing it you are accepting the potential that you will run into creeps and trust me, this game has its weirdos.
Don't let that deter you from the game though. It's fun if you don't take it too seriously and there's a lot of excitement to be had equally and without membership from meeting people to fun customization options.
What I opted to do is purchase a 1 week membership and buy all the vip things I wanted. Once my vip ended, I kept it that way. There are many ways to earn starcoins (the primary currency) aside from purchasing vip so don't fall for that money grab when you can just have a little more patience and save your money.

If you are between the ages of 6-12, I recommend you let you parents know you are playing it. It is for your safety.
If you are between the ages of 13-17, don't reveal your personal info! I know the urge is there, but no good can come from sharing your social media or contact info with strangers!
If you are 18+, you better be a parent or MSP staff member because it's against the guidelines to play this and be an adult otherwise! This game is made for children!

Otherwise, keeping your age a secret is probably the best option overall.
Why does the boy named "lookingforagf" need to know you are 11 years old? Truth is - they don't!

REMINDER: WRITE DOWN YOUR USER AND PASSWORD SO U DONT FORGET! YOU'LL THANK ME LATER!

Thumbnail of user maryh350
1 review
3 helpful votes
August 12th, 2017

There are some people asking for phone numbers, where you live, all sorts of personal information. It depends on who plays it. You could say No, or some kids could just spill their info. People complain on the money they spend and getting hacked afterwards. Again, it depends on who plays it. Some people may be smart and keep their money, or some people could spend their money but be extra careful with not sharing their passwords. Sometimes MSP is not a safe place, but if you play cautiously, it could end up being a very fun game.

Thumbnail of user elliemaec
1 review
3 helpful votes
March 29th, 2016

Hi I'm having the same problem My mum bought me VIP on movie star planet and then a couple of days later I got locked off do you think they are getting kids mums to buy VIP and then they chuck them off and they say ha more money for us if I was you I would not recommend buying VIP tell your children it's not safe for them to go on it that's what my mum said to me and I understood what she told me because my mum has spent £30 on movie star planet and every time I get it a few days later they would kick me off

Thumbnail of user tylerz8
1 review
6 helpful votes
September 1st, 2017

I see most of these reviews are how their kids got hacked. Be cautious with your password and they won't get hacked. I'm an 11 year old. My account hasn't been hacked, I have VIP. So yeah. This is coming from an 11 year old come on guys.

Thumbnail of user chloes17
1 review
4 helpful votes
June 25th, 2016

MSP is a great website, however I think that there are ways to make it even better, for example maybe we could introduce some new games such as a 'match making game' where it asks you a series of questions to match you to another user. I think that this will be very successful and introduce more member because everyone is OBSESSED with dating on MSP. Another problem with MSP is that its very hard to gain money, I know that this was intentional to create more VIP users but for me to get at least 600 coins to buy one item it takes about a week! Maybe you could create some events or challenges with Pixie Star to gain money - just an idea. Lastly, when I go on the dress up game and if you happen to wear a hat or an accessory, the game wont let you take it off so if you are dressing as a 'fairy' for example and you are wearing a beanie its very unlikely that you're going to win as the best dressed person. Anyway sorry for this long essay about MSP but I hope you can agree or use some of my idea to make MSP better than it already is.

Thumbnail of user sierraj3
1 review
5 helpful votes
December 10th, 2015

There is a way from not saying anything bad on MSP. MSP has a safe chat system (which I find annoying because I wouldn't swear.) that blocks out bad things from being said. These other reviews are out of date. However, I do believe the VIP issues.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

MoviestarPlanet - a social game for kids, teens & tweens. Play dress up, be creative with Artbooks & star in movies. Have fun in a safe online network. Fame, fortune & friends is yours!

How do I know I can trust these reviews about MovieStarPlanet?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about MovieStarPlanet?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business