• MovieStarPlanet

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

MovieStarPlanet has a rating of 2.72 stars from 77 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MovieStarPlanet most frequently mention customer service, and credit card problems. MovieStarPlanet ranks 3rd among Virtual World sites.

  • Service
    12
  • Value
    11
  • Shipping
    10
  • Returns
    11
  • Quality
    12
Positive reviews (last 12 months): 100%
Positive
1
Neutral
0
Negative
0
2
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Horrible customer service and no other way of contact other than email.
How would you rate MovieStarPlanet?
Top Positive Review

“ITS GOOD”

Lana H.
9/12/23

So alot of people Are saying that msp steals money but they don't! I've been buying vip MANY times and It haven't stealed my money! So if you want to buy vip I will say that you should buy it. But it's some pedos that is playing so do NOT let your kids play this! I know that it's 4+ but it should be 12+ or 13+.

Top Critical Review

“Ugly game with horrible community”

msp l.
4/16/22

- Poor avatar designs - Crap features - Laggy - Buggy - Scamming - Bullying - Poor items ( the ui is so ugly) - BAD customer service - Rubvbish moderation

Reviews (77)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (11)
Thumbnail of user carmenm443
1 review
0 helpful votes
August 22nd, 2021

Ive been playing this since I was 11 (Currently 19) and I just now got back into it because of cove and being bored. Not the point. The point is, whenever I get into a chat and someone gives away coins and I collect them, it adds to my balance and then 5 minutes later, they're taken away. What a scam. Also, why don't they update their systems? The game has had no real changes other than the clothes. Its exactly how I used to play it EIGHT YEARS AGO... kind of pathetic.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ninas169
1 review
3 helpful votes
November 2nd, 2020

I have been playing this game for years. As a child, my parents didn't let me play many chat games, but they let me play this one as it has a happy sweet cover. But don't be fooled. There are stalkers, hackers, predators, and much more. One such experience I had was I was followed in servers by a boy dressed as Sonic (yes, Sonic) asking me to have hedgehog babies with him. Also the V. I. P thing is ridiculous. It has many items that people envy but it costs a large amount of money. And if they remove it, guess what? No refunds. My friend also says that it lowered her little sister's self esteem, and made her feel like she had to be pretty and popular. There are some good parts, though. It promotes creativity, and there are good messages the NPCs send you, such as telling you to be kind, as well as actual positive people. I recommend checking your child's account daily so you know what they are doing. All in all not very safe, but is very fun. Sorry about the long review.

Tip for consumers:
Monitor your child's actions, and children, don't get tempted to do bad things on here.

Products used:
I have not used any products, but I have heard from a cousin that she bought V.I.P, got banned, and didn't get the money back.

Returns
Quality
Thumbnail of user abigailb91
1 review
0 helpful votes
September 14th, 2020

First of all you work way too much on msp 2 your not even fixing msp 1. Second of all i played this game a lot until it suddenly did not open for me then i found out it was now not made for windows 10? Please fix this and make it compatible for windows 10.

Thumbnail of user codies2
1 review
5 helpful votes
April 13th, 2020

I paid for a 1 Year Star VIP Gift Certificate and it told me that it should arrive in my email within minutes. It hadn't.
It cost £50 and the money was taken out of my account.
I am still talking to their customer service team about it but let me tell you I am not happy.
Firstly, I bought it on the 9th of April from the website and sent the customer complaint on the 9th of April later that evening after not receiving it.
On 10th of April I finally got an automatic email telling me that they've received my complaint.
On the 11th I finally get a reply, which asked me for proof of purchase using iTunes receipts.
Now here is the issue, they clearly did not look at the complaint, as I had sent proof of purchase using my bank transaction and showed them a screenshot of proof of purchase from the website with my order number and email. This had nothing to do with iTunes and the evidence for purchase was there.
I replied telling them that it was a website purchase and showed the proof of purchase again almost instantly.
It's now the 13th of April and I haven't received the gift certificate or heard back.

Thumbnail of user kristys82
1 review
6 helpful votes
November 9th, 2019

I was doing the drip top glitch and the account my drip top was currently on was being logged out so when i try to log back in, i forget the password (which is of course my fault) but when i contacted the msp support email some unhelpful hoe named lucy said "oh well too bad" msp's customer support is horrible and drip tops are 50k starcoins which is like $60 irl.

Thumbnail of user megant32
1 review
2 helpful votes
March 14th, 2017

Every time I go on 'Hackers' add me but maybe hack me I know everything about it but really there's loads of hackers out there who you don't wanna talk to! My parents banned me because of mean people on there..

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

MoviestarPlanet - a social game for kids, teens & tweens. Play dress up, be creative with Artbooks & star in movies. Have fun in a safe online network. Fame, fortune & friends is yours!

How do I know I can trust these reviews about MovieStarPlanet?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about MovieStarPlanet?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business