• Mountainwarehouse.ca

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Overview

Mountainwarehouse.ca has a rating of 1 star from 2 reviews, indicating that most customers are generally dissatisfied with their purchases. Mountainwarehouse.ca ranks 719th among Clothing Other sites.

  • Service
    1
  • Value
    1
  • Shipping
    1
  • Returns
    1
  • Quality
    1
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
How would you rate Mountainwarehouse.ca?
Top Critical Review

“Insulted by Customer Service Rep”

Mark P.
5/7/21

Great quality products at reduced prices I had an issue with a delayed delivery II went on Chat 3 times The third rep, Tiago, was insulting Told me that the text number I had for NLS was a Scam, number That I could not properly read the order number He repeated this twice I told him I was insulted, yet he continued I requested a refund Then I asked to be directed to a manager I did receive a response I will not accept any apology I will NEVER purchase anything from Mountainwarehouse I will NOT tolerate this insulting behavior from anyone

Reviews (2)

Rating

Timeframe

Other

Thumbnail of user markp110
7 reviews
8 helpful votes
May 7th, 2021

Great quality products at reduced prices
I had an issue with a delayed delivery II went on Chat 3 times
The third rep, Tiago, was insulting Told me that the text number I had for NLS was a Scam, number
That I could not properly read the order number

He repeated this twice I told him I was insulted, yet he continued I requested a refund
Then I asked to be directed to a manager I did receive a response
I will not accept any apology I will NEVER purchase anything from Mountainwarehouse
I will NOT tolerate this insulting behavior from anyone

Thumbnail of user velur1
1 review
0 helpful votes
June 5th, 2023

I bought padded jacket for my grandson, before giving it to him I removed the tags on the neck of the jacket. Unfortunately, it turned out to be small for him, so I took it for and exchange, the store manager refused for exchange telling me the tags are removed. I escalated the situation and asked them whether I could remove the tag from the larger size (which I intended to buy/exchange) and replace it on the one which I bought. The price and all other things were same as the one I bought. The escalated response didn't respond to my question. These guys are worst to deal with exchange/refund/return, never go to these guys for any exchange/refund/return.

Tip for consumers:
Donit believe their exchagne/refund/return. These guys are crooks.Try to avoid to their advantage.

Products used:
jackets

Service
Value
Shipping
Returns
Quality

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