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MotoSport has a rating of 1.77 stars from 90 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MotoSport most frequently mention customer service, credit card, and next day problems. MotoSport ranks 65th among Motorcycle Parts sites.
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I have spent thousands across multiple orders with motosport. Everything always arrives just the way it should be. Had I ordered the wrong part they would send me the right one with fast shipping. If I've ever had an issue with a part they're happy to swap out or send out a new one. I've never gotten better customer service elsewhere and they will continue to have my business as well as those I recommend to them.
Used website to order petcock. Turned out what was recommended was wrong. Customer service blamed me although other parts for the same bike were correct. Had to pay to return them they refunded only 80% of purchase cost. I regret buying from them and will find someone else.
Reviewed tires of choice, tires were in stock so I ordered them. After placing my order they went out of stock. My order was delayed due to this reason. So I waited 2 weeks for stock arrival. Paid for 3 day shipping, by time they shipped to my door it was 2 weeks and 4 days. So even the initial 3 day shipping was late. 2 of the 3 customer service representatives assured my package was being shipped on the days I spoke with them, and unfortunately that didn't happen. This company is a crock of $#*!. I will never order from them again, I'll spend my money local and pay a few extra bucks. Lesson learned!
Products used:
Kenda dot tires
At the first of July 2021 I purchased a 205$ oil pump from Motosport for a Honda Big Red MUV. By October the oil pump had failed.(Honda OEM oil pump) Several phone calls and many lies about contacting Honda and a warranty, they stated that Honda wouldn't replace the pump because it wasn't done by a Honda technician at a Honda dealership. They didn't talk to anyone at Honda. The third time I talked to someone in customer service stated it would take 2 weeks to get an answer from Honda about replacement. I talked to the manager, and had an answer in less than a day! BEWARE! Motosport will not warranty any OEM parts unless installed by a dealership. They do not have a disclaimer that states this information, and you are screwed if you install OEM parts and they fail!
Very good prices also.:)
However, I'm no longer using this company, Yes, open 7 days, but too far away. SHIPPING AND communication issues (like sending me a blank email instead of containing the shipping label. Incorrectly informing me of full refund when actual refund removed a prior $15.00 cash back without telling me. And ICON sz13 boots return lost in Greensboro, NC! I've ordered 9 items from them in the past year, and had to return 3 of them: due to sizing issues.) They are friendly and agreeable regarding returns, but sometimes not so good on the details. Actual performance falls a bit short.
Not a bad place. Good prices and good selection if actually stocked. Ordered several time with no issues so problems might be a new thing with them carrying less inventory or just a string of bad luck. But on the last few I've waited for my order only to find out they were "waiting for inventory". Upon inquiry on the last order I was told the item was not stocked and it was marked as such. It was not listed as such when I ordered. Not a big hurry so i waited and inquired again a week later and asked that they give me an update or cancel the order. No response but it shipped a couple days later. Just allow a few weeks for delivery and if you need it quick order elsewhere. Last order placed on the 6th and it shipped on the 18th.
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Shop MotoSport.com for dirt bike parts, tires, riding gear, helmets, OEM motocross parts and more. All major dirtbike brands are available at MotoSport.com.
