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Claim Your BusinessI use this to track my college aged child. It gives me such a piece of mind knowing where he is. It even gives you driving reports of speed, brakes applied etc. They have awesome customer service. I even called them on a Saturday am and they stayed on the phone with me until problem was solved. I've had this product for a year and only had one problem which they solved when I called. I HIGHLY RECOMMEND THIS PRODUCT
My teen driver was just starting to drive and I thought this would be a great app to track her driving while we were not in the car. However, a few months into the service, the service stopped working and showed "no network connectivity " 90% of the time. We sent a request to trouble shoot but ended up getting runaround and after several weeks of cancellation request, finally got a call from a supervisor who advised they could only refund one month. The device also started beeping constantly, which made it annoying the my teen driver, along with being a distraction. Poor product design? As a business owner myself, I understand the importance of having a good product and also great customer support. There was neither in this case and sadly I am a disappointed customer who cannot refer them to others.
The tracker was anywhere from 32 min to 1 hour 30 min lag time so at 60mph it could be off by 30 miles. Driver actions like hard break or rapid accelerating could not be attended to in the appropriate time. The worse thing. NO RETURN POLICY ON THE DEVICE.
They do not tell you that specific cellular networks must be in your area. After you get the item and it will not work, they refuse to give you a refund. Their advice is simply "Sell it on Ebay. It is yours".
Tip for consumers:
Make sure you have Verizon where you live!
Products used:
Motosafety Tracker
Once they get your credit card, they keep charging and make it impossible to cancel. Just check the website out and search how to cancel before you buy. Nothing nowhere!
Products used:
GPS Tracker
This company charge you extra month even if you call and canceled their service. I call about 7 to 10 days before the new month began to stop the service and they still charge me the following month. I called them and report that they charge me and need it a refund and they said that they did not have any notes about me canceling, i do not write reviews but this time this issue deserves to be known by othere so they can be carefull with this company.
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