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Motorola has a rating of 2.65 stars from 26 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Motorola most frequently mention customer service problems. Motorola ranks 111th among Mobile Phones sites.
When I needed to return two phones for a reason that was my fault, they let me, and even paid for shipping. The service reps I talked to were courteous and helpful. I was so pleased with the ease of the return that I didn't even consider another brand for my next purchase; it was Motorola all the way. They get your order out quickly, and most of the Motorola phones I've had have worked well and lasted a long time. There's also less bloatware installed compared to a Samsung phone I own.
This is the worst excuse for a cell phone I've ever owned. It freezes up literally every 10 mins. I have done everything the internet has suggested and no change...at all. Phone tries to blame it in websites. "So and so website is not responding" Wtf every site I go to isn't responding? Nope it's this piece of $#*! phone that's not responding. Can't wait to replace it with something reliable like an Iphone or a Samsung. Next salesperson tries to sell me a moto piece of crap phone I'm going to get physically violent with.
I had been using Motorola phones for quite some time. One week ago for the first time I bought a phone direct from them, I received a confirmation stating that my package was shipped but didnt gave me an UPS tracking number. I had called costumer service twice asking for a tracking number both times they said they will call me back within 24 hours. Im still waiting for a simple UPS tracking number and obviously no new phone yet. I can only imagine how the service would be with a more serious and hard to resolve issue.
Tip for consumers:
Better buy your phones from another source
Products used:
Mobile phones
On my second Moto G and second SIM card, third phone is in transit to me now. About a month after receiving the phone began getting error message that there was no SIM card. With guidance from Motorola support have performed factory reset (and lost all my phone numbers despite first backing up to google account and cleared the cache. Only thing that works is removing the back of the phone, taking out the SIM card and reinserting. Fix can last an hour or a week. New phone and new SIM card made no difference.
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