• Motorcycle House

Motorcycle House

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Overview

Motorcycle House has a rating of 4.06 stars from 31 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Motorcycle House most frequently mention customer service. Motorcycle House ranks 14th among Motorcycle Gear sites.

  • Service
    3
  • Value
    3
  • Shipping
    3
  • Returns
    2
  • Quality
    3

What reviewers want you to know

Positive highlights

  • Great customer service by Scott Adam along with great gear.
  • Great customer service by Joseph Lampson along with great gear.

Critical highlights

No critical highlights yet

How would you rate Motorcycle House?
Top Positive Review

“Great legit shop! I can't wait to buy from them again”

GUILHERME P.
1/30/21

I bought saddlebags from Motorcycle House UK on 2 separate occasions and can't wait to do so again. This time I upgraded to the Lamellar slanted Viking bags and they are absolutely amazing. I placed my order on the evening of January 25th (2021), it was dispatched on the 26th and it was delivered to me in London on the 28th. Besides the fast dispatch and delivery, I was also very impressed with the customer service. Their online live chat really works and every question I had was clarified very efficiently. Amber and Celeste were super helpful and kept me updated though the whole process. I really recommend them 100%. It's a great shop! Frankly I can't understand where the bad reviews come from, I had nothing but good experiences with them. A big thank you for the whole team!

Top Critical Review

“Don't do it!”

Carmel B.
4/28/20

This company does not send the order. They have no customer service. Promises of the order being sent the next business day are nothing but lies. I don't mind waiting longer if the company is upfront about timelines but this company has done nothing but lie and I'm still waiting for the order to be shipped. Save your money and yourself a lot of frustratrstion, do not deal with this company. If this is not resolved all I will progress it to ACCC.

Reviews (31)

Rating

Timeframe

Other

Reviews that mention popular keywords

scott adam (6) great customer service (6)
Thumbnail of user guilhermep9
1 review
1 helpful vote
January 30th, 2021
Verified purchase

I bought saddlebags from Motorcycle House UK on 2 separate occasions and can't wait to do so again. This time I upgraded to the Lamellar slanted Viking bags and they are absolutely amazing. I placed my order on the evening of January 25th (2021), it was dispatched on the 26th and it was delivered to me in London on the 28th. Besides the fast dispatch and delivery, I was also very impressed with the customer service. Their online live chat really works and every question I had was clarified very efficiently. Amber and Celeste were super helpful and kept me updated though the whole process. I really recommend them 100%. It's a great shop! Frankly I can't understand where the bad reviews come from, I had nothing but good experiences with them. A big thank you for the whole team!

Products used:
Viking Lamellar slanted saddlebags

Service
Value
Shipping
Quality
Thumbnail of user royj109
3 reviews
0 helpful votes
January 27th, 2021

I always get my product on time and the quality of their bags are well made good quality overall and strong. I would recommended everyone to visit this site & purchase good quality products.

Service
Value
Shipping
Returns
Quality
Thumbnail of user robertd691
3 reviews
0 helpful votes
September 18th, 2018

Catherine, she helped me to select best Motorcycle Jacket. Excellent Customer Services and Great product with reasonable price. Soon will purchase one of there Motorcycle Vest

Thumbnail of user gerryk14
1 review
0 helpful votes
March 26th, 2018

The company offers awesome products and top notch customer service. We had such a great experience which was further enhanced by the unparalleled support by Kiara. Time and again your company comes thru for us. We cannot thank you enough for your support and customer service. The products are amazing and the savings are incredible! We would definitely recommend to all of our friends.

Thumbnail of user georgea214
3 reviews
0 helpful votes
August 8th, 2018

Great customer service by Scott Adam along with great gear. Fast shipping. I always get my product on time and the quality of their bags are well made good quality overall and strong.

Thumbnail of user judil10
1 review
0 helpful votes
March 9th, 2018

The quality and styling of the Viking Vest is outstanding! The stitching is solid, the hardware is strong and the quality of the leather is great! The leather is soft yet holds it shape. The interior pockets are great for concealed carry of just extra pocket space. The lace up sides give it a stylish and edgy look. I am very happy with my purchase and would definitely recommend! N Catherine Josephe was the best to work with. She answered all of my questions for an easy and quick purchase!

Thumbnail of user marcor62
1 review
0 helpful votes
August 29th, 2018

Great customer service by Joseph Lampson along with great gear. Fast shipping. I always get my product on time and the quality of their bags are well made good quality overall and strong

Thumbnail of user kellys265
2 reviews
0 helpful votes
March 15th, 2018

Im always impressed by the courteous service and great products. Everything Ive bouhht has worked out great! Thanks guys.

Thumbnail of user sarahp228
2 reviews
0 helpful votes
March 7th, 2018

I am so beyond happy with my jacket from the Motorcyclehouse! Not only is the quality better than I expected but the customer service is great! When I had a question about shipping it wasnt hard to get response at all! Highly recommend!

Thumbnail of user rubyi3
1 review
0 helpful votes
March 13th, 2018

Awesome customer service by Scott Adam along with great gear. It did not take any time to receive gear.

Thumbnail of user stevem407
1 review
0 helpful votes
March 15th, 2018

I purchased the Viking brand motorcycle jacket and love it. Quality product, plenty of pockets and very comfortable. The people that work there are very friendly and know the business. I highly recommend their products. Catherine is a pleasure to speak with.

Thumbnail of user marcusr48
1 review
0 helpful votes
January 16th, 2018

I absolutely love my new Viking Cycles jacket! Great customer service. Scott Adam was super helpful in making sure I got my new jacket in a timely matter and that I got the correct size. My Warlock Women's Motorcycle Mesh Jacket fits great and has great protection in all the right places.

Thumbnail of user enricm1
4 reviews
1 helpful vote
July 26th, 2018

Love The Company And Customer Services Was Great They have Such A Nice Products
I had A Issue About My Product Talk With Livia Braz And She is Really helpful Very kind.
I Will Surely Look Up for More Products in Future Soon
Thank You For Your Great Customer Services

Thumbnail of user leonj13
1 review
0 helpful votes
February 6th, 2018

The product is great. The bags look great and feel very high quality, shipping time was reasonable, and communication from Motorcycle House was great. Thank you for helping me out on this Scott Adam! You did good! :)

Thumbnail of user bridgettel
2 reviews
0 helpful votes
March 5th, 2018

I've ordered a number of products from Motorcycle House and they've always been fantastic. Catherine Josephe is very helpful and answered all my questions before I ordered. The products are very well made and use sturdy leather, and are an excellent bargain! I will definitely be ordering from them again.

Thumbnail of user brittanyr66
1 review
0 helpful votes
July 12th, 2018

The customer experience provided by representing the company was very good and I will be coming back for more items in the future.
Thanks!

Thumbnail of user blakem27
2 reviews
0 helpful votes
September 14th, 2017

After using the gear purchased from motorcycle house for awhile, I can say it is terrific for staying safe without spending $500 on a jacket. I recommend their gear to my friends and will continue to do so. Their customer representatives and easy to reach and always willing to help!

Thumbnail of user danield323
1 review
0 helpful votes
August 29th, 2018

I talked to Joseph about the backpack she is nice and very kind. The product is great quality and fast shipping

Thumbnail of user cynthiag61
1 review
0 helpful votes
September 15th, 2017

Really satisfy. Thank you very much Scott Adam for the advices and help.
The service was amazing!

Thumbnail of user tylerf29
1 review
0 helpful votes
March 6th, 2018

Well made jacket. Great customer service. Fast shipping. What more do you want?! Buy with confidence. Motorcycle house and Viking is the best

Thumbnail of user christopherb134
1 review
0 helpful votes
September 21st, 2017

Literally my top favorite jacket from many I've owned throughout the years. It's definitely a perfect fit for my size being large but a lot more on the thicker heavier side. It fits snug and just right to the point where it doesn't actually choke me at all plus it's a big big win that you can adjust the waist. I took several pictures so people can actually enjoy how it looks from outside, inside, the sides, the back and where the vents are located on the jacket. I never expected it to have such great quality as well as reflectors that are super visible. A big one for me definitely would be that it also has armor protection on your back elbows and shoulders. Recently had a spill and I know that with this jacket a small spill in the streets could hopefully go a lot easier this time around with this jacket. The vents really do allow a lot of air to flow through you so you can definitely use this for either winter or summer especially since the inside has a zippered lining that is removable. I strongly recommend this jacket is specially since it is a great price for such great quality. Plus, you really can't ignore the great look. I can't wait to find more products from this seller.

Thumbnail of user jordanc100
3 reviews
0 helpful votes
July 12th, 2018

Got Some Riding Gear From Them Really Nice Company Talk With Livia She is Very Helpful
Thank you For Great Customer Services!

Thumbnail of user cubanos
1 review
0 helpful votes
September 15th, 2017

The truth has a great ease of navigation with a very attractive menu. Focus on showing users all products in a simplified way. With a broad catalog of apparel for motorists, helmets, and accessories. Very recently I was provided the Viking cycle Odin motorcycle vest. Available on this page and truth is I'm very delighted with the product.it has a wide range of adjustment and multifunctionality, with a variety of compartments. Cell phone, glasses, a mini tablets, portfolio and even has an area designed for your earphone. Adding to all this material feels very high quality. So I can imagine that the rest of their products on this page are equally high quality products. And with respect to the time of delivery. Vest came earlier than expected. I am very satisfied with their service. Excellent pricing. Thank you Scott adam for you attention. Taking the time for kindy giving me information on products that suited me best. 100% recommended

Service
Value
Shipping
Returns
Quality

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