• Motorcycle-Superstore

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Overview

Motorcycle-Superstore has a rating of 1.33 stars from 39 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Motorcycle-Superstore most frequently mention customer service problems. Motorcycle-Superstore ranks 61st among Motorcycle Parts sites.

  • Service
    1
  • Value
    1

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • What an awful hot mess the customer service is at this store, that being the motorcycle superstore.
How would you rate Motorcycle-Superstore?
Top Positive Review

“Had what I needed and shipped quickly for free!”

Paul W.
10/30/15

They had the jacket, sprockets, and tires I wanted and great prices. I read all the horrible reviews from here and saw that many of them didn't add up. I also know that most people only like to write reviews when they have a BAD experience. I gave them a shot, and my items shipped quickly. I placed my order 10/27 around 9pm and got my items 10/30 around 2pm. Nicely packaged and in 100% when FedEx dropped them off. Came ALOT faster than I thought... according to reviews. If your on the fence, I say go for it. My experience was fantastic. Hopefully hundreds more have had an experience like mine and will post reviews. So many bad things said about this site, but my guess is if it was that bad, they would not still be in business.

Top Critical Review

“Worst customer service ever”

Judah W.
5/22/19

Worst customer service i've seen. Months dealing with an issue and they've yet to do anything productive about it. I bought 2 things, one didnt arrive and the other they shipped the wrong size! Their excuse was "Our phone and email system was down"... for weeks! Unacceptable.

Reviews (39)

Rating

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Reviews that mention popular keywords

motorcycle superstore (11)
Thumbnail of user jamesl151
2 reviews
2 helpful votes
September 24th, 2015

I recently purchased some products from Motorcycle Superstore. I was very displeased with one product in particular (Troy Lee Designs 3600 compression short). Motorcycle Superstore was/is very accommodating about accepting a return as long as I pay return shipping. That seems like an industry standard, so good for them. I wrote a review of the shorts and it was negative but honest. Surprisingly I had to write the review six (6) times before the site accepted it. Very strange, but okay I had my say and hopefully saved someone else from making a poor purchase. The next day I checked to see if my review was there and low and behold no reviews. I thought something was odd so I started checking other reviews about other products. Do you know that after two hours of reading reviews I was unable to find even one dissatisfied customer or one bad review? This company is amazing! Everything they sell is great and loved by all! Yeah right... sounds a little fishy right? I won't do business with this company any more for two reasons. 1. There are too many other motorcycle supply houses that can match anything motorcycle superstore can sell, both with price and service. 2. I don't trust any company after I find them being dis-honest, and as far as that goes, no-one is perfect... not even Motorcycle-Superstore.

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