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Claim Your BusinessOriginally had an issue with the order because I wanted it shipped to a different address. You see I'm in NY but my wife's car is stranded in NJ. I then went to the seller's website, found their phone # and called. I spoke with someone named Yuri who was fabulous and found it a simple task to make sure my first order was cancelled and did a new order for the split address issue. He was great and calm and gave me a feeling of general well being. I would not hesitate to do business with this seller again. TOPS in my book!!!!
Originally had an issue with the order because I wanted it shipped to a different address. You see I'm in NY but my wife's car is stranded in NJ. I then went to the seller's website, found their phone # and called. I spoke with someone named Yuri who was fabulous and found it a simple task to make sure my first order was cancelled and did a new order for the split address issue. He was great and calm and gave me a feeling of general well being. I would not hesitate to do business with this seller again. TOPS in my book!!!!
The ordering protocol only offered free, economy shipping, a generous offer, but I needed my item ASAP. I was delighted to find out that an overnight option was available and Phil, the customer service rep, made it happen in a professional, efficient and pleasant manner. I am not used to such a high level of awareness coupled with extensive knowledge delivered in a pleasant manner. Give the guy a raise or promote him because he would be a fine example to any new, or existing customer service personnel in the department. Thank you for turning a tense situation for me into an extremely pleasant buying experience.
--Byron Miller
We had a small problem with one of the four engine mounts in the set; it was the wrong one. However, after a bit of back and forth with customer service -- Yuri and Phil were very helpful and professional -- they did send out the correct mount with a shipping label to return, at not cost to us, the incorrect mount. The whole process took only about three days.
We are happy with this internet parts provider and will do business with them again.
So far so good. Please inform the delivering agent that the receiver does NOT have to sign for this package as Thursday-Saturday they cannot sign.
Thank you
saw a you tube video with this product . so glad i waited and found this metal gear instead of replacing the gear with a plastic one
Glad to have found your replacement gear for a BMW X3 transfer case actuator. Your site is easy to use and fast to locate the part.