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MotocrossGiant has a rating of 4.15 stars from 392 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MotocrossGiant most frequently mention customer service, great prices, and shopping experience. MotocrossGiant ranks 2nd among ATV sites.
Proactively asks for customer feedback
I bought a GEL battery for a motorcycle. The electrolyte does not boil away even if it is damaged it doesn't leak. Of course the battery is one of the expensive ones, but the quality is perfect.
Ordered and paid for a Motocross stand from Motocross Giant. I have heard nothing from them since. Going on 13 days. I have put in repeated emails in good faith and left multiple messages. Still nothing. I would say that the customer service was effective/ineffective if I actually spoke with someone. Billing is timely and immediate. Getting me the product has not been a priority. Next stop - Better Business Bureau and my 6,000 followers on Instagram.
Hi my shopping experience was good, I found prices to be competitively prices and the website easy to use. However I live in Australia and would have liked to see the prices change into our dollar, also using the US postal service there was no way to see how long my order will arrive. I will recommend your site in future but will encourage items to be FedEx sent.
Thankyou
Ordered women's 2016 fox 180 riding gear. Online said it was in stock. Placed order on 1/31. Received an email on 2/2 that the motocross gear that I had ordered is not in stock. When I ordered it said it was. Was told I could pick a different color of the same gear so I did. Still have not received my order so cannot comment on that. Date today is 2/8
Brought stuff online it was cheap and I was happy with the stuff I ordered
Haven't got any updates on my purchase or estimated delivery times
Ordered with 2 day shipping but it took over 4 days of "processing", shipped on Thursday, didnt receive until monday. 8 days total
My only concern is about your display online and the items on your stocks. They are not accurate. You have in the display online but you don't have stocks of actual items. You need to update your stocks on your system time to time. What you have in the display or in your system should be actually available. Because after i done my orders and payment, after 1 day i found out that one of my orders is not included because you don't have stocks.And after a few days again one of your sales representative inform me via email that one of my orders is cancelled due to item defect and she refunded my money. Actually it's very dissapointing to me, but i told him to change it by the same model, the same price even different in color only to close the deal. Actually, i want to buy more items in your store but the problem mostly of your good items is out of stocks.And the last thing is i don't know now the status of my orders because you didn't send me any update or tracking nos. For me to trace or track my items. Thank you.
I can only hope I can post another review, in the event that these ever arrive.
Placed the order on Dec. 15, never even got shipped out until Dec. 22, and now, Dec. 26 we are still awaiting their arrival.
Hoping they arrive soon so we know if they were worth the purchase, worth the price, and worth the wait!
Ordered gear for my son with a gift card from my team. Emails and calls from customer service were great. Not having the sizes and the slow shipping were not as good as Rocky Mountain.
Thanks,
Dan
Ordered on 12/15. Called to check status and had to pay extra shipping to guarantee holiday delivery; not satisfied. Prices were good. Free t-shirt was not desirable; that is why it's free. Packaging was not good. Came in bag that was ripped. Goggle box was smashed and goggles were in separate packaging. Extra packaging for items that could be damaged would be better suited.
Took 6 business days plus a weekend to get an order. Order from Rocky Mountain and you get an order in 2-3 days
The items I ordered were great but it took about two months to arrive. Luckily I was not in a hurry to get them.
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Welcome to the official Facebook page for www.motocrossgiant.com, the place where you will find the lowest prices for all of your motorcycle needs.
Founded in 2001, in Southern California, MotocrossGiant's customers have helped us grow into a worldwide leader in parts, apparel and accessories. Beginning as a small shop, we now have a huge retail showroom, as well as 2 websites to meet all of your off-road needs! Providing our customers with friendly, knowledgeable staff and the convenience of on-line ordering 24 hours a day, 365 days a year has made it possible for us to ship thousands of packages a day, all at the lowest possible prices.
For our international customers, Motocrossgiant offers multilingual customer support and sales. English and Spanish (Se Habla Espanol) Agents are available.
