• MotocrossGiant

MotocrossGiant

Overview

MotocrossGiant has a rating of 4.15 stars from 392 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MotocrossGiant most frequently mention customer service, great prices, and shopping experience. MotocrossGiant ranks 2nd among ATV sites.

  • Service
    13
  • Value
    13
  • Shipping
    13
  • Returns
    4
  • Quality
    11

Proactively asks for customer feedback

Positive reviews (last 12 months): 100%
Positive
1
Neutral
0
Negative
0
See all photos

What reviewers want you to know

Positive highlights

  • My son is going to love ALL the items I've purchased from motocross giant.

Critical highlights

  • I've experienced such a bad customer service from a company in the USA.
How would you rate MotocrossGiant?
Top Positive Review

“GEL batter”

Monstruo A.
7/25/23

I bought a GEL battery for a motorcycle. The electrolyte does not boil away even if it is damaged it doesn't leak. Of course the battery is one of the expensive ones, but the quality is perfect.

Top Critical Review

“Disappointed”

Michael R.
4/24/20

Ordered and paid for a Motocross stand from Motocross Giant. I have heard nothing from them since. Going on 13 days. I have put in repeated emails in good faith and left multiple messages. Still nothing. I would say that the customer service was effective/ineffective if I actually spoke with someone. Billing is timely and immediate. Getting me the product has not been a priority. Next stop - Better Business Bureau and my 6,000 followers on Instagram.

Reviews (392)

Rating

Timeframe

Other

Reviews that mention popular keywords

motocross giant (23) customer service (35)
Thumbnail of user liamg26
3 reviews
1 helpful vote
November 11th, 2018

Pretty good selection of gear and the prices seem reasonable, delivery took some time but its understandable cuz I live far away from America.

Thumbnail of user stacyh34
1 review
0 helpful votes
February 27th, 2016
Verified purchase

Took some time for it to be shipped, Color on logo was wrong, but we like the one got as well. Very comfy and warm.

Thumbnail of user casev
1 review
0 helpful votes
January 4th, 2016
Verified purchase

Placed a web order and haven't received the order or have I heard back on my two email updates requests

Thumbnail of user donaldw47
1 review
0 helpful votes
February 2nd, 2016
Verified purchase

Chest gard fit very nice on my 7 year old. And should fit for several years. Shipping seemed alittle slow. But not that bad

Thumbnail of user nathalier2
1 review
0 helpful votes
February 9th, 2016
Verified purchase

Received, good condition, hoping my husband will be happy with this b-day gift! So expensive though...$$ with shipping.$$.

Thumbnail of user maddyb3
1 review
0 helpful votes
December 3rd, 2015
Verified purchase

Awesome gear and great and easy site to use

Thumbnail of user keviny12
1 review
0 helpful votes
December 3rd, 2015
Verified purchase

Product and service are great. It just took a long time for back ordered item.

Thumbnail of user edg360
1 review
0 helpful votes
December 3rd, 2015
Verified purchase

The site claims that most shipments go out within 24 hours, however it was a week before I was informed that the item had shipped.

Thumbnail of user janeenj
1 review
0 helpful votes
December 23rd, 2015
Verified purchase

I bought this motorcross outfit for my 9yr old grandson, the outfit appears to be a good quality, he is getting it for Christmas. My only complaint was I called the store for details about another outfit and I just felt the person on the other end was kind of rude and not very helpfull I ended up buying a different outfit online.

Thumbnail of user diegos13
1 review
0 helpful votes
December 3rd, 2015
Verified purchase

I Would buy again soon.

Thumbnail of user ivanb44
1 review
0 helpful votes
December 3rd, 2015
Verified purchase

Very Good service, prices and quickly shipping

Thumbnail of user ashleyw65
1 review
0 helpful votes
December 17th, 2015
Verified purchase

Great customer service but took a long time to ship.

Thumbnail of user jackr71
1 review
0 helpful votes
December 31st, 2015
Verified purchase

At least they sent the rite stuff so that's definitely a plus

Thumbnail of user eriks37
1 review
0 helpful votes
January 4th, 2016
Verified purchase

So far good.

Thumbnail of user williamh137
1 review
0 helpful votes
December 9th, 2015
Verified purchase

Great Gaerne Stockings by Smooth Ind. Very cool!

Thumbnail of user timothyw29
1 review
0 helpful votes
December 23rd, 2015
Verified purchase

I was a little upset about how long it took to ship, but was surprised on how fast it got to me in Ohio. I will for sure order again as long as they have the best price. They have so far.

Service
Value
Shipping
Quality
Thumbnail of user michelei4
1 review
0 helpful votes
December 5th, 2015
Verified purchase

Experience was fine. Was just a little disappointed in how long it took for shipping a sweatshirt.

Thumbnail of user pavels9
1 review
0 helpful votes
December 15th, 2015
Verified purchase

Goes a long inquiry, it has been 2 weeks the order is not shipped

Thumbnail of user nenab
1 review
0 helpful votes
December 20th, 2015
Verified purchase

It was ok-but not delivered on time-I suppose that is really FedEx!
Still waiting

Thumbnail of user uniont1
1 review
0 helpful votes
January 5th, 2016
Verified purchase

Ordered 12/24/15 not here yet this is 1/5/16 so cant give you a answer

Thumbnail of user fernandoc16
1 review
1 helpful vote
January 7th, 2016
Verified purchase

Great prices and pain free shopping

Thumbnail of user virginiaf4
1 review
0 helpful votes
December 3rd, 2015
Verified purchase

The product is great and shipping was fast.
The down fall when living in Canada is the shipping price.
It cost more then the product. You just want to make sure you have a big order before buying something.
Thanks

Thumbnail of user johnyt2
1 review
0 helpful votes
December 7th, 2015
Verified purchase

I have been buying stuff on line for my kids since some years ago. I´m glad and very satusfied with the service.

One little comment is last time (I guess it was Feb or July, not sure), motocross giant charge ten dolars for confirmation of my credit car, at the end my card was not accepted for some reason, but Motocross Giant NEVER reimbursed those ten dollars to my account. Other than that... I´m glad with your service.

Johnny Tipan

Thumbnail of user anac38
1 review
0 helpful votes
December 23rd, 2015
Verified purchase

Custom graphics are all pretty crooked. And the price was way too high for that. Other companies do it for free, unfortunately I didn't realize that until after I had placed my order

Thumbnail of user rayannb
1 review
0 helpful votes
December 4th, 2015
Verified purchase

It took awhile but once we got the stuuff it was very good quality and we were quite impressed with it all unfortunately it was the boots and pants were both a size too small.

Sitejabber for Business

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From the business

Welcome to the official Facebook page for www.motocrossgiant.com, the place where you will find the lowest prices for all of your motorcycle needs.

Business History

Founded in 2001, in Southern California, MotocrossGiant's customers have helped us grow into a worldwide leader in parts, apparel and accessories. Beginning as a small shop, we now have a huge retail showroom, as well as 2 websites to meet all of your off-road needs! Providing our customers with friendly, knowledgeable staff and the convenience of on-line ordering 24 hours a day, 365 days a year has made it possible for us to ship thousands of packages a day, all at the lowest possible prices.

For our international customers, Motocrossgiant offers multilingual customer support and sales. English and Spanish (Se Habla Espanol) Agents are available.

Company Representative

Thumbnail of user robertr155
Robert R.

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