• MotocrossGiant

MotocrossGiant

Overview

MotocrossGiant has a rating of 4.15 stars from 392 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MotocrossGiant most frequently mention customer service, great prices, and shopping experience. MotocrossGiant ranks 2nd among ATV sites.

  • Service
    13
  • Value
    13
  • Shipping
    13
  • Returns
    4
  • Quality
    11

Proactively asks for customer feedback

Positive reviews (last 12 months): 100%
Positive
1
Neutral
0
Negative
0
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What reviewers want you to know

Positive highlights

  • My son is going to love ALL the items I've purchased from motocross giant.

Critical highlights

  • I've experienced such a bad customer service from a company in the USA.
How would you rate MotocrossGiant?
Top Positive Review

“GEL batter”

Monstruo A.
7/25/23

I bought a GEL battery for a motorcycle. The electrolyte does not boil away even if it is damaged it doesn't leak. Of course the battery is one of the expensive ones, but the quality is perfect.

Top Critical Review

“Disappointed”

Michael R.
4/24/20

Ordered and paid for a Motocross stand from Motocross Giant. I have heard nothing from them since. Going on 13 days. I have put in repeated emails in good faith and left multiple messages. Still nothing. I would say that the customer service was effective/ineffective if I actually spoke with someone. Billing is timely and immediate. Getting me the product has not been a priority. Next stop - Better Business Bureau and my 6,000 followers on Instagram.

Reviews (392)

Rating

Timeframe

Other

Reviews that mention popular keywords

motocross giant (23) customer service (35)
Thumbnail of user michaelr2056
1 review
1 helpful vote
April 24th, 2020

Ordered and paid for a Motocross stand from Motocross Giant. I have heard nothing from them since. Going on 13 days. I have put in repeated emails in good faith and left multiple messages. Still nothing. I would say that the customer service was effective/ineffective if I actually spoke with someone. Billing is timely and immediate. Getting me the product has not been a priority. Next stop - Better Business Bureau and my 6,000 followers on Instagram.

Thumbnail of user thomasd905
1 review
0 helpful votes
September 2nd, 2020

I placed an order on the 18th of August 2020, it is now the 2nd of September. I have send a number of emails to enquire as to the whereabouts of my purchase to no effect. I have also attempted to call the store only to get an answering machine. I spent close to $700USD and have no knowledge of what is happening. I log on to the site and check my order status and it hasn't changed from "processing" for over two weeks when it says the product will ship in 3 to 5 business days. The customer service is poor, there is zero communication. I am extremely dissatisfied. I would not recommend ordering anything from this store. There is no excuse for paying for a product and then left in the dark for a long period of time. Save yourself the time and go through a more reputable site.

Thumbnail of user meines
1 review
0 helpful votes
December 8th, 2018

I received a mail from Motocrossgiant that they would come back to me with regard to a simple question. After a week no reaction. I send a reminder. After a few days no reactions. I've experienced such a bad customer service from a company in the USA. Very, very bad.

Thumbnail of user jasonf57
1 review
0 helpful votes
February 8th, 2016
Verified purchase

I recently placed an order online. I called them 3 days prior to placing my order. I notified them that they have 3 oil filters from the same manufacturer which are the exact same filters yet they have different part numbers for them online and all 3 have different prices. My opinion is they need to get their $#*! together. Money may not matter to some people but to others every cent they can save helps especially since riding in general can be a pretty expensive hobby.

Thumbnail of user ryanh83
1 review
0 helpful votes
February 22nd, 2016
Verified purchase

Took over a week to ship. Called customer service and they didn't really seem to care and weren't very helpful. They just kept telling me it was processing which I could see from the website. Would not order from them again!

Thumbnail of user carlosl38
2 reviews
0 helpful votes
February 2nd, 2016
Verified purchase

Being almost 2 week and the order still on "process" status, going to open a dispute on paypal

Thumbnail of user tylerk22
1 review
0 helpful votes
February 21st, 2016
Verified purchase

On Febuary 9th, I ordered a T shirt from here via standard ground delivery (5-8 business days.) Unhappily, I am still waiting for my one industries t-shirt to show while looking at the date on my calendar reading, "Febuary 21,2016." This is why This is why I gave a rating of 1 out of 5 stars.

Thumbnail of user rommele
1 review
0 helpful votes
December 3rd, 2015
Verified purchase

It took 11 days to send a handful of steel balls 360 miles.

Thumbnail of user briana90
1 review
1 helpful vote
December 4th, 2015
Verified purchase

Part didn't fit the year I have like described

Thumbnail of user billm119
1 review
0 helpful votes
December 16th, 2015
Verified purchase

No tracking email was sent and my order should have arrived last week.

Thumbnail of user peterm160
1 review
0 helpful votes
December 18th, 2015
Verified purchase

We still have not received or order as Motocross Giant sent it to another country

Thumbnail of user jesseg37
1 review
0 helpful votes
January 9th, 2016
Verified purchase

Way too long for parts. Will shop elsewhere.

Thumbnail of user maluselug
1 review
0 helpful votes
January 13th, 2016
Verified purchase

ORDER ON STORE = 0

Thumbnail of user edgard109
1 review
0 helpful votes
January 21st, 2016
Verified purchase

Waist of time

Thumbnail of user lauram137
1 review
0 helpful votes
December 24th, 2015
Verified purchase

I placed my order, got a confirmation email, then a few hours later, I received a call saying that my order wasn't in stock. Had to buy from another dealer.

Thumbnail of user gavb1
1 review
1 helpful vote
March 1st, 2016
Verified purchase

My account has been charged and I still haven't got my order or an email about when my order will ship. I placed the order Feb. 14th and have heard nothing from them.

Thumbnail of user heidir24
1 review
0 helpful votes
February 8th, 2016
Verified purchase

I went through the payment process there wasn't a currency converter and what I thought I was paying for my order wasn't what you were trying to take from my credit card the difference was lots and I was not willing to pay that much more
I ended up canceling my order not happy

Thumbnail of user peters331
1 review
1 helpful vote
July 5th, 2017

Ordered products and was given repeated delays untill my product was finally shipped a full 6 8 after order... only response was to apologize and refer to a competitors website to buy the product.

Thumbnail of user tracyg44
1 review
0 helpful votes
December 30th, 2015
Verified purchase

My order was canceled and when I reordered I was sent the wrong size. I tried calling customer service and the mailbox was full.

Thumbnail of user daleg18
1 review
1 helpful vote
January 16th, 2016
Verified purchase

Ordered an item. After paying for the item, they informed me it was out of stock. I then tried to get a refund, and the customer service agent was unprofessional and typed like a five year old. I did get my money back, but it was a fairly bad experience overall.

Thumbnail of user vernonc20
1 review
0 helpful votes
January 5th, 2016
Verified purchase

Put a order in for some boots wife paid with card got a phone call asked for Cathy and so no Cathy here the lady said ok then hung up so I called the number and asked who it was now a gentleman answered a it was your company I said can I help u he had said they were calling to say card declined so ok let me get another one from her well I guess that was a bother little attitude I got then I said if I am goin to get treated like that then cancel my order then he laugh about it that's not funny that was for my boys Christmas so I ordered somewhere else after that now that's not how to treat someone

Thumbnail of user michaelp190
1 review
0 helpful votes
December 18th, 2015
Verified purchase

I have Sidi Crossfire 2 SRS boots. I found replacement screws on Motocross Giant's website and selected the product based on the product image. The parts did not even ship for an entire week, even though they were in stock. When they finally arrived, the screws did not match the product image and now I have the wrong parts. At this point, there's no time to have them replaced as I will miss the event for which I purchased these part. Thanks for nothing.

Thumbnail of user ryanh133
1 review
2 helpful votes
September 29th, 2017

I ordered an exhaust from Motocrossgiant.com on EBay for $629.00. I paid in full. Was called by owner Rob the next day and he told me they made a mistake in posting the item for that price. He refused to ship the item unless I paid $799. I told him it was already a complete transaction and he should honor his end of the deal. He refused. I made a complaint to EBay. They contacted him and said he had to send the part out or his account could be suspended. He sent me a nice email and called me a "$#*!." I responded telling him that is the most disrespectful way I have ever been talked to from a business and asked what happened to " The customer is always right." Here is his next response word for word " GO $#*! YOUR SELF, YOU ARE THE MOST UNGRATEFUL CUSTOMER WE HAVE HAD IN 16 YEARS OF BUSINESS. I'm sorry but a company should never talk to a customer like this, even if the customer is unruly (which I was not). That shows he doesn't cherish our business. I would never shop here again and advise anybody else to go elsewhere. It's evident in their reviews that this was not an isolated incident. Please see reviews before thinking of ordering here!

Thumbnail of user dougj11
1 review
0 helpful votes
December 26th, 2015
Verified purchase

I ordered parts from MotocrossGiant for the first time on 12/17/15 and they were not shipped until 12/22/15. Ok I figured I would not get them until after the holiday but I was wrong. They were delivered on 12/24/15 and left on my porch. I was happy to see my parts sitting on my porch but I knew they were not right because the box looked too small for the parts I ordered. When I picked up the box and looked at the address label and seen how it was not even labeled correctly I was dissappointed. Then I was even more dissappointed when I oppened the box to see the wrong parts for a entirely different bike then I have. I think I got someone elses order and someone else got my order. The worst possible experince with my order. I ordered parts for my Gl1800 and got parts for a Can Am Spider.

Thumbnail of user ryanb85
1 review
0 helpful votes
February 16th, 2016
Verified purchase

I ordered a set of tires from Motocross Giant. They called me 2 days later saying they were back ordered for a month and a half. Yet on the site they say "in stock". When I called them back to ask why they still showed avaiable on their website for order with no note on being back ordered they told me they dont actually stock any tires in their warehouse. Seems to me a pretty bad policy that you would let people think you have all these tires available for purchase when you actually have none and are a month and a half out on being able to fulfill the order.

This will be the last time I ever attempt to do business with MotocrossGiant.

Service

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From the business

Welcome to the official Facebook page for www.motocrossgiant.com, the place where you will find the lowest prices for all of your motorcycle needs.

Business History

Founded in 2001, in Southern California, MotocrossGiant's customers have helped us grow into a worldwide leader in parts, apparel and accessories. Beginning as a small shop, we now have a huge retail showroom, as well as 2 websites to meet all of your off-road needs! Providing our customers with friendly, knowledgeable staff and the convenience of on-line ordering 24 hours a day, 365 days a year has made it possible for us to ship thousands of packages a day, all at the lowest possible prices.

For our international customers, Motocrossgiant offers multilingual customer support and sales. English and Spanish (Se Habla Espanol) Agents are available.

Company Representative

Thumbnail of user robertr155
Robert R.

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