MotoBuys has a rating of 2.86 stars from 222 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MotoBuys most frequently mention customer service, dirt bike, and tracking number problems. MotoBuys ranks 44th among ATV sites.
This company responds to reviews on average within 14 days
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The TaoTao Thunder 50 Scooter from MotoBuys is a fantastic city ride. It's stylish, efficient, and remarkably easy to handle. What impressed me most was the after-sales service. After receiving the scooter, I had a few queries regarding maintenance, and their team was incredibly informative and patient, providing detailed guidance. The scooter's fuel efficiency is a big plus, and it's perfect for daily commutes. The only downside was a slight delay in shipping, but it was worth the wait.
Bought a Trailmaster scooter in June 2023. It doesn't start. We reached out to them by phone and email numorous times and tried to take advantage of the warranty. Nothing got resolved. Reached out to the BBB and they did nothing. At the end of it all Motobuys offered to allow us to return it for a full refund if we paid the $600 in return shipping charges. $600! So it sits unusable. We will be reaching out to the States of Texas attorney general and small claims court.
Bought the Ice Bear Q6 Trike for city commuting. The price was very competitive, offering good value for money. However, the assembly process was more challenging than anticipated. Some parts were not clearly labeled, and the instructions could be improved. Once assembled, the trike performed well, offering a smooth and comfortable ride. Customer service was responsive when reached out for assistance, which was appreciated. Overall, a decent purchase, but be prepared for some assembly hurdles.
Purchasing the Ice Bear Maddog Scooter was an overall enjoyable experience. The scooter is fun to ride and turns heads wherever have to go. However, found the accessories and spare parts to be quite overpriced. While the scooter itself was a good deal, buying additional accessories significantly increased the overall cost. Wish MotoBuys would offer more competitive pricing on these items. Despite this, the scooter has been reliable and a joy to ride around town.
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Decent entry-level bike, but it lacks the power and finesse of higher-end models. Suitable for city rides but struggles on highways.
Found the response time from MotoBuys' customer service to be slower than would have liked when had questions about the order. However, the delivery of scooter was surprisingly quick. It seems there's a bit of inconsistency in their service levels.
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If you need any assistance, please feel free to contact our customer service team at (877)667-6289 and we will be more than happy to assist.
The service from MotoBuys was good – the staff was helpful and answered the queries. However, the delivery process could be improved. The package arrived a bit later than expected, and the tracking information was not very accurate.
Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
If you need any assistance, please feel free to contact our customer service team at (877)667-6289 and we will be more than happy to assist.
The service at MotoBuys was satisfactory, with the staff being reasonably helpful. However, the shipping of scooter was delayed, which was a bit frustrating. While the product is great, the overall experience was dampened by the wait.
Hello,
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
If you need any assistance, please feel free to contact our customer service team at (877)667-6289 and we will be more than happy to assist.
The dirt bike I ordered for my son is decent, but I had some issues with the assembly instructions. It's a good bike for beginners, but the service could be more responsive.
Hello,
Thank you for the review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.
If you need any assistance, please feel free to contact our customer service team at (877)667-6289 and we will be more than happy to assist
This is update for previous review this time directed at product. Bought orion 125. Son rode it pretty hard at first. Bike died and was going to push it off a cliff. Tried everything then adjusted the valves. Bought my son a real bike kawasaki 140. Now I ride the 125. Needs constant adjustments. Needs nuts and bolts tightened continuously. On second carb and rear shock. Good thing is parts are cheap and it's a good leaning tool for mechanics
Had a rough experience with a Trailmaster XRS 300 that I bought, in terms of product quality. No fault of Motobuys, as they are just a drop shipper/customer handler.
Customer service mailbox is full, so cannot leave a VM. Email took about a week but finally got a response back and send us all the parts we needed via the manufacturer.
FYI, it helped to contact the actual manufacturer, in our case. Not sure if we would have gotten a response had it not been for that, but you never know.
Average service rating for an online go kart seller. Obviously could improve the speed of service, but the outcome was satisfactory.
After five days and still no title, no instructions, no manual book and no official receipt. You would think the paperwork would come before the goods The scooter was just missing a few hardware, replacing was no big deal.
No scratches and delivery was rather expedient. However customer service really stinks. These folks just want your money and that is all, but where else are you going to find something different? The best buy, is one you can physically touch, see and even try out. In almost every case, dealing with Chinese goods distributors is less than perfect. It appears to me that their small profits and headaches over whelms their ability to give satisfaction to their customers. For now, I give them 3 stars. I will repost. Just because of timely delivery, no major problems and I like my selection. After speaking to Bob, asking if they had my first choice of color, he said yes... well I got my second choice. A little Lie. That's is OK it did not hurt. I will be back.
I ordered my son the Lancer 250 sports bike (Street bike). For his high school graduation 5/29/2016, I received the bike in a timely manner. But on 8/24/2016 we took a day ride just him and me. On the ride I heard his bike making a noise at the back tire, the bolts that hold the sprocket to the hub had vibrated loose and broke the hub. The metal bolt keepers did not do there job, anyway I ordered replacement parts like a week or so later. I got a parts order # and everything after a few weeks I realized that I had not heard from the company so I tried calling them again and again and again. All I got was the automated system. This went on for week's, so I emailed them. And now it is 11/05/2016 and I get a return email from them finally. No parts but an email! They need to work on customer services I do believe!
Motobuys was the only company I could find who offered an easy quick-ship policy on a Trailmaster go kart. The freight arrived as was planned and the parts were all there. We needed a mechanic to help us get it assembled and running and the carburetor needed to be cleaned out in order to get it to run fairly smooth. I purchased an upgraded carburetor, but have not yet put it on. We needed to google instructions online because there were no instructions included. I was able to get very limited technical help from the company. I would give them a higher rating if they would provide instructions and real help for assembly. I have also waited more than a month for the additional items that I purchased. I had to remind them a few times that I did not receive them. All in all, the product was a good value and our family had a great time using it.
Motobuys.com is the nation's premier powersports dealership specializing in ATVs, Dirt Bikes, Mopeds, Scooters, Go Karts and Accessories.
Thank you for the wonderful review and for taking the time to share your feedback! Your opinion is valued greatly, and it helps us maintain an excellent standard of service for our customers.