MotoBuys

Ordered a scooter and it came damaged. Didn't complain, just fixed it. Had a wonderful first summer with it but after 500 miles I had to have the carburetor rebuilt and jetted properly. I also need new front shock absorbers because they are already binding but I can seem to find the part anywhere as nothing has a part number or insignia whatsoever. Tried calling motobuys 5x and 2 different emails with no reply whatsoever. Only a voicmail answers. So in summary, the scooter is a lot of fun and is now running great with proper tuning but still pops up with load on the shocks constantly (dangerous) and I can't get help from the company at all. BUY WITH CAUTION!

Ordered an ATV for my grandson's 12th birthday to be delivered to him in Texas by 9 May 2023 (I live in Florida). Also paid for assembly since my son is not mechanically inclined. The ATV arrived on time but lasted two days before the hub holding the rear sprocket broke. At first we blamed my grandson for hitting a rock or something. So my son filled out the parts request online on the Motobuys website and never heard back. You can't get these guys on the phone and they don't respond to VM's or emails! So I went out to Texas to visit my son this past weekend and see if I could get the ATV up and running again. Upon examining the broken hub and the two remaining bolts it was obvious that the bolts holding the rear sprocket to the hub were never tightened. The threads were worn off where the bolt goes through the sprocket! We ordered and received a new hub from Coolster and when I removed the chain to put everything back together I noticed the drive sprocket on the engine output shaft had no locking plate and was just sliding back and forth the on the output shaft! Rather than go through the frustration of trying to contact an actual person at Motobuys we ordered the locking tab and screws from Coolster and now have the ATV running properly. And we STILL have not heard back from Motobuys regarding the initial request for a sprocket hub! If you buy an ATV from Motobuys beware... you might get it delivered quickly but it will not be ready to ride until you have a mechanic inspect it... and you definitely will not get any support from Motobuys after the sale. Buy your ATV elsewhere.

Ordered a Challenger 200. It took forever to even get an update on delivery date. It took nearly 3 weeks from ordering. They sold it to us and did not even have in stock. After running it around for about 10 miles, the muffler fell off the tailpipe. We only ran it in our 3 acre yard. Nothing rough. I called twice, NO ANSWER, left 2 messages, and NO response. Sent an email, NO response. Sent another email, waiting. It has been over 2 weeks since it fell apart and still waiting on response. They are almost impossible to reach.

I was buying a 4 wheeler for myself so anybody know when should I receive a order or tracking number or order number?

Ordered a 250cc for myself and shipping was fast but a day after riding I had to replace the fuel line and also might have a crack somewhere bc I'm leaking gas. Paid 1900 shouldn't have these problems nor want there help.

So let's start off by saying the process of giving our money was quick & easy, payment processed quickly. Everything after that was a headache. We initially bought different go-kart but they said they were having issues so they offered 150x but purchased 200 trailblazer. Long story short we kept trying track our order but wasn't easy. After two weeks we finally figured out where our trail master blazer was & we had wrong tracking number ((not our fault)) we paid for rush delivery but 3 weeks passed & having problems with MotoBuys contacting the delivery company to give the OKAY to deliver ((which wasn't our responsibility)) but played phone tag for a hole week! MotoBuys goes thru 3rd party company called BBPowersports which also caused a lot of confusion. Weeks later received the 80% assembled blazer. We Imagined wasn't going to be so bad to assemle but didn't get any directions for assembly & had to look for all missing parts for weeks! Called MotoBuys which send us a link to directions for different trail master blazer so you kind of have to just figure it out. ((Pay the extra for already assembled so you know your getting ALL your parts & not trying to scavenging thru internet for assembly directions)) Still assembling cuz of the missing parts! These go-carts are Chinese made so its EXTREMELY HARD TO FIND SOMEONE TO TOUCH IT, cuz it's liability & hard find parts if anything gets broken.

We are in mediation I will post again when problem is solved. Iv been asked by Motobuys to re-consider my former rating.