• Motellakeisabella

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Overview

Motellakeisabella.com has a rating of 1 star from 1 review, indicating that most customers are generally dissatisfied with their purchases.

How would you rate Motellakeisabella?
Top Critical Review

“Scam”

john D.
9/20/19

Booked this Motel for a weekend of Rafting, got to town in the evening and checked in to the hotel with the lady at the desk, When we entered the room, noticed a very strong and disturbing Chemical Smell taking over the room which felt hazardous and unhealthy and We could not stay in the room for a moment. We talked to the desk lady and she tried to get rid of the smell by opening the windows and leaving the door open for awhile, but The smell did not go away, so she called the owner which lived at the back of the building and He Came out and looked at the room and they decided to refund our payment although the owner did not look happy about it and Kept mumbling in the corner, the lady took our Credit Card and while we thought she was doing a refund, She actually swiped our card and put another $xxx. Xx charge on the Card for the second time, when we objected, She quickly tore off the second charge receipt from the machine and threw it in the garbage bin, and denied the second charge and Said, oh no, It did not go through, the machine is broken and sometime does weird things, although we clearly Noticed she did a charge on the card and did not even give us the receipt. So after that second charge, she also did ONE refund, so by then, there had been two Charges of $xxx. Xx on my Card and Only one refund on the Card, when my wife mentioned the issue, the owner could not contain himself and Became more hostile and aggressive and kept yelling and approaching us, so my wife and I kept a distance and when he started yelling and speaking strange words, We just left the office and drove away before any problem arises there. Just went to the main street and got another clean quiet room for a cheaper price. Now there is still the second charge dangling on my Credit Card which has not been resolved yet and the owner seems to be refusing to refund the payment. Just something to consider when you are looking for a hotel in that area.

Reviews (1)

Rating

Timeframe

Other

Thumbnail of user johnd318
5 reviews
25 helpful votes
September 20th, 2019

Booked this Motel for a weekend of Rafting, got to town in the evening and checked in to the hotel with the lady at the desk,
When we entered the room, noticed a very strong and disturbing Chemical Smell taking over the room which felt hazardous and unhealthy and
We could not stay in the room for a moment.
We talked to the desk lady and she tried to get rid of the smell by opening the windows and leaving the door open for awhile, but
The smell did not go away, so she called the owner which lived at the back of the building and He
Came out and looked at the room and they decided to refund our payment although the owner did not look happy about it and
Kept mumbling in the corner, the lady took our Credit Card and while we thought she was doing a refund,
She actually swiped our card and put another $xxx. Xx charge on the Card for the second time, when we objected,
She quickly tore off the second charge receipt from the machine and threw it in the garbage bin, and denied the second charge and
Said, oh no, It did not go through, the machine is broken and sometime does weird things, although we clearly
Noticed she did a charge on the card and did not even give us the receipt. So after that second charge, she also did ONE refund, so by then, there had been two Charges of $xxx. Xx on my Card and
Only one refund on the Card, when my wife mentioned the issue, the owner could not contain himself and
Became more hostile and aggressive and kept yelling and approaching us, so my wife and I kept a distance and when he started yelling and speaking strange words,
We just left the office and drove away before any problem arises there.

Just went to the main street and got another clean quiet room for a cheaper price.
Now there is still the second charge dangling on my Credit Card which has not been resolved yet and the owner seems to be refusing to refund the payment.
Just something to consider when you are looking for a hotel in that area.

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