• Zagg

Zagg

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Overview

Zagg has a rating of 1.73 stars from 188 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zagg most frequently mention screen protector, customer service, and lifetime warranty problems. Zagg ranks 134th among Mobile Accessories sites.

  • Service
    94
  • Value
    97
  • Shipping
    86
  • Returns
    78
  • Quality
    92
Positive reviews (last 12 months): 7.8%
Positive
5
Neutral
2
Negative
57
25
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • The salesman opened the box and attempted to install and there was no screen protector in the box!
  • This place has the worst customer service I've ever experienced.
How would you rate Zagg?
Top Positive Review

“Scratches easily and does not protect anything”

Elsie P.
2/2/24

I dropped my phone and the corner broke. I liked the liked zagg glass better. This is not protective at all!

Top Critical Review

“HORRIBLE! HORRIBLE! HORRIBLE! RIP OFF! SCAM COMPANY!”

Tina J.
2/1/24

I bought a brand new phone and the invisible shield screen protector at my local phone carrier's store. I had issues with the protector shortly after my purchase. Zagg promised a lifetime warranty. I'd been in contact with them for months trying to get a proper replacement. They sent me some really flimsy plastic. Nothing like I originally purchased. First, they told me that they were out of stock. Then after months of terrible customer service and communication, they told me that they no longer carried the product for my phone because it wasn't popular. Now, I'm out 40+ bucks and no screen protector. They refused to give me a refund since I didn't buy it directly from them, but an AUTHORIZED carrier.

Reviews (188)

Rating

Timeframe

Other

Reviews that mention popular keywords

screen protector (61) customer service (51) lifetime warranty (13) warranty replacement (15)
Thumbnail of user christinaj245
2 reviews
5 helpful votes
February 1st, 2024

I bought a brand new phone and the invisible shield screen protector at my local phone carrier's store. I had issues with the protector shortly after my purchase. Zagg promised a lifetime warranty. I'd been in contact with them for months trying to get a proper replacement. They sent me some really flimsy plastic. Nothing like I originally purchased. First, they told me that they were out of stock. Then after months of terrible customer service and communication, they told me that they no longer carried the product for my phone because it wasn't popular. Now, I'm out 40+ bucks and no screen protector. They refused to give me a refund since I didn't buy it directly from them, but an AUTHORIZED carrier.

Products used:
Screen protector

Service
Value
Shipping
Returns
Quality
Thumbnail of user puramm
1 review
0 helpful votes
February 14th, 2024

I purchased XTR2 glass.for $59.99 + tax, for iPhone 13 pro max., now shield is coming out from the phone (Phone is always kept in case). It is not even an year of purchase. Vendor told me that life time warranty and replacement is free. Now they are asking $9.99 for shipping and handling.

Tip for consumers:
bad quality product with huge price tag -

Products used:
XTR2 Shield Glass

Service
Value
Shipping
Thumbnail of user lavertycompany
1 review
0 helpful votes
November 29th, 2023

Repeats keys, doesn't post letters when tapped, have tried everything. Rebounded into functioning properly after all adjustments to settings and suggestions from internet made. Lasted almost 2 years. Bye bye keyboard

Thumbnail of user amandal1984
1 review
2 helpful votes
February 12th, 2024

Screen protector cracked in less than a week, you have to pay $12 for shipping with their "lifetime warranty" for a new product you've just already spent $60. Feels criminal to me - they're stealing your money for crap quality products.

Tip for consumers:
I repeat, buy from a different company for your own sake

Products used:
screen protector

Service
Value
Shipping
Returns
Quality
Thumbnail of user marcieTucker1982
1 review
0 helpful votes
February 26th, 2024

I bought a screen protector supposed to be glass, within the second that it was on it started to peel, and I am not rough with phones. It is garbage 0/10 I would not recommend. I also bought 2 cases at 50$ I figured it would be as good as otter box. Nope I accidently dropped it not even 3 feet and the case is cracked, the quality of the plastic sucks it's as brittle as a light bulb, anytime it gets bumped or accidently bumped it cracks, there are scratches in the protector and the screen protector was 60$ I'm so disappointed in all of the products from this company. I wouldn't recommend at all whatsoever! Do not purchase take it from me go with otter box if you want to have quality products!

Products used:
Phone case, screen protector

Service
Shipping
Returns
Thumbnail of user rubenh116
1 review
0 helpful votes
January 23rd, 2024

Bought it for my iPhone 15 pro max. Chipped in three months, asked for a replacement and being told they're out of stock. However, they're in stock if I try to buy a new one. They're a bunch of crooked scammers. Cant believe ATT&T got me in this.
DO NOT RECOMMEND.

Products used:
Screen protector

Service
Value
Shipping
Returns
Quality
Thumbnail of user staceyl351
1 review
0 helpful votes
January 1st, 2024

The screen protector goes on like garbage. Looks like garbage and the final product is horrible. The bubbles that don't come out, and overall product is horrible. Changed a S22+ and an S23+ and both came out horrible.

Products used:
Fusion with D30

Service
Value
Quality
Thumbnail of user leannes234
1 review
0 helpful votes
March 22nd, 2024

I bought a $60 screen protector for a brand new iphone and it broken within a WEEK of purchasing it. When I reached out for my "free" replacement, they told me I'd have to pay $10 for shipping. I've sent 5 lb packages for $10 before, there is no way they can't send it in a padded envelope for near next to nothing cost. Not to mention the product does not cost $60 to make so you would think free shipping would be an option. Customer service could care less and was incredibly unhelpful. I'll make sure no one I know purchases from these people.

I bought a three pack of screen protectors off of Amazon for $7. It has been on my phone for over a month now with no issues. What an absolute joke this company is.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jimmcgonagle5
1 review
0 helpful votes
February 20th, 2024

Paid 50 dollars for lifetime screensaver. Company makes it impossible to get new one. I'm going to retailer and demand refund. Do not buy this product

Thumbnail of user edward.hoehn
1 review
0 helpful votes
December 14th, 2023

Bought my Zagg for my wife's IPad Air 4,18 months ago from BestBuy. My wife uses it very little and isn't overly computer literate. She can't use it now because the charging port is non functional and she can't charge it. Reached out to Zagg and only communication is via internet and responses from Zagg are total A.I. Responses. No other form of communication available. Since warranty is only one year and no extended warranty ended up purchasing a Logitech. PS. BestBuy was of no help either.

Products used:
Zagg keypad for iPad 4

Service
Value
Quality
Thumbnail of user mwsviolin
1 review
0 helpful votes
January 2nd, 2024

Installation is a nightmare. This is a total piece of plastic film garbage. Don't waste you time with it. Installation is a nightmare and proper installation satisfactorily likely an impossibility.

Tip for consumers:
They make returns and warranty impossible to do. Also they don't answer the phone. Listened to recorded music for 2 hours with no answer. Gave up.

Products used:
Generic glass protector

Thumbnail of user howard.henick
1 review
0 helpful votes
January 2nd, 2024

I ordered the wrong product online. It has not been shipped. There is no way to cancel the order online. I tyried calling the sompany and after 30 minute wait someone picked me up and then hung up on me. Calling them a 2nd time and still on hold. I will send back and tell american express not to pay them. They are really the worst.

Service
Value
Shipping
Returns
Quality
Thumbnail of user timu26
2 reviews
0 helpful votes
October 5th, 2023
Verified purchase

Zagg keyboard crapped out after 17 months. Bought warranty but no onger applies (the, doesn't work). Awfu. And the gf comes up as fg

Tip for consumers:
Crapped out in 15 months

Products used:
Keyboard

Service
Value
Shipping
Returns
Thumbnail of user k8phill43
1 review
0 helpful votes
February 9th, 2024

I wanted to send Zagg constructive product feedback on their website, but there's nowhere to do it. If anyone from Zagg is reading this: your screen protectors are a great product, but it's too easy to get confused when installing them and put them on upside down. The reason is that the white tab that you peel off first is at the bottom end of the screen. Psychologically, it looks like this end should be aligned with the top of the phone, but it's backwards from what you expect. TWICE I have put a Zagg screen cover on with the notched end at the wrong end because of this. And once it's on, there's no way to fix it without breaking the screen protector.

Thumbnail of user faithb282
1 review
1 helpful vote
February 19th, 2023
Verified purchase

I purchased a new iPhone 14 at the Verizon store. The salesperson there told me the ZAGG Invisible Shield screen protector was a highly reputable product and that everyone loved these screen protectors for $47.99. I should have looked online first instead of believing her, because my screen cracked after having it for one week! I see now online that this company barely has 2 stars. If you want the replacement screen, which I really don't, it's another $10 for this mediocre product. I do not recommend you trust your phone's protection to this company/product.

Thumbnail of user elsiep47
1 review
0 helpful votes
February 2nd, 2024

I dropped my phone and the corner broke. I liked the liked zagg glass better. This is not protective at all!

Value
Shipping
Quality
Thumbnail of user hannahg509
1 review
0 helpful votes
November 22nd, 2023

My product arrived in the mail shattered. I tried to contact Zagg customer service twice and was on hold forever both times and then hung up on. Eventually, I just did what the instructions said and mailed it back and I ended up having to pay FOURTEEN DOLLARS to ship back this product. Total pain in the rear and will never buy from Zagg website again. I shouldn't have to pay to ship back my item that arrived shattered. Also the phones should be answered. Do better.

Tip for consumers:
Still waiting for my refund but won’t get a full refund because I had to pay $14 to ship it back.

Service
Value
Shipping
Returns
Quality
Thumbnail of user trayceb2
1 review
0 helpful votes
January 13th, 2024

Received a previously opened package with a missing part. I returned the product outside the return window, bc it was a Christmas gift. I returned it right and got a full refund. They earned my trust.

Thumbnail of user johns15078
1 review
0 helpful votes
January 31st, 2024

I had to get a replacement glass for my phone It took almost 1 hour on hold because the website was updated and they wiped out my information. Finally got through to someone and ordered my replacement they took the money but NEVER received my new glass so I wasted another 1/2 a day trying to get through to zagg again

Tip for consumers:
never again will i buy a zagg product

Products used:
glass protector

Service
Value
Shipping
Quality
Thumbnail of user ptbeard200418
1 review
1 helpful vote
December 22nd, 2023

I ordered a Zagg pixel pro 8 invisible shield screen protector through verizon when I purchased phone. It cracked after not even 2 months and It has been over a month since I registered product and still no sign of even getting a replacement. Don't waste your time and money on Zagg. Just go to Amazon and order a different brand for about $10 for a pack of 3.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kellyh1880
1 review
0 helpful votes
November 17th, 2023
Verified purchase

Zagg is the worst company with zero customer service - they take days to respond to online questions and no one answers their phone. It will eventually just disconnect or you will wait on the phone and no one will answer.

After paying for a product to be shipped and it was never delivered, I inquired about a replacement and was told they didn't have any to replace and that they don't offer refunds. So no solution was ever offered even after I inquired about it.

It has been two weeks of calling, DMing on Twitter, and reaching out and they are simply not a real company as it seems like no one works there and is able to help.

Tip for consumers:
This place should really be reported as a scam

Products used:
Glass Elite+ Apple iPhone 11 Pro/Xs/X (Warranty Install Kit) Replacement

Service
Shipping
Returns
Thumbnail of user tony.antonovv
1 review
0 helpful votes
February 7th, 2024

I recently purchased a ZAGG privacy screen protector for my iPhone 25 pro from T-Mobile, hoping to safeguard my device's screen. However, just three days after installation by a T-Mobile employee, I noticed a crack stretching from the top to halfway down the phone screen.

Given that the ZAGG protector comes with a lifetime warranty, I promptly registered my purchase and submitted a replacement request upon noticing the crack. However, my disappointment escalated when ZAGG informed me of a $10 shipping charge for the replacement. Wanting to avoid this fee, I opted to pick up the replacement from a ZAGG suggested store, only to be informed upon arrival that I'd be charged another $10 for the screen protector itself.

This experience has left me deeply dissatisfied with ZAGG's product and customer service. The replacement process is not as advertised – it's certainly not free, as promised. Moreover, the quality of the screen protector does not justify its hefty $59 price tag. It's disheartening to see a product fail so quickly and under normal usage conditions; I hadn't even dropped my phone.

In conclusion, I cannot recommend the ZAGG privacy screen protector based on my negative experience. It's a costly investment that fails to deliver on its promises of quality and customer satisfaction.

Tip for consumers:
Do not buy this product!

Products used:
ZAGG Glass Privacy Elite 360 screen protector

Service
Value
Quality
Thumbnail of user yvesh29
1 review
0 helpful votes
October 3rd, 2023

This company does not provide good service, poor customer service, the owner does not contact you when there is problem with your phone, I will not recommend this place to anyone, this place is operated by a bunch of crooks, I went there to fix two phones screens there at the location in Smith Haven Mall, they fix the screens and messed up a few other things in my phones, the phone camera doesn't work, the flash light doesn't work any more, the volume is not working, please people if you want to fix your phone go else where. They are liars.

Service
Value
Thumbnail of user 27kt27
1 review
1 helpful vote
September 18th, 2023
Verified purchase

Powerstation products outside the US must be returned at the customers cost and you also pay the shipping on the replacement unit. This is crazy especially given the unit I purchased failed after only 3 months. Will cost me 50% to replace! I have registered complaint - will update if they take any positive action.

Thumbnail of user larrys672
2 reviews
3 helpful votes
October 7th, 2022

Personally I will not buy directly from Zagg again. Their products for the most part are fine (though competitors are often just as good or better). BUT if there's anything wrong there's no one to speak to or email. Even seconds after you place an order you can not rescind it or change it. Recently I purchased one of their chargers. It would not recognize my iPhone so it was useless. Another brand had no issues seeing the iPhone. That to me is a defective product yet I had to pay to return it.

Tip for consumers:
Dont ever return anything...make sure order is PERFECT. NO changing it afterward.

Products used:
returned screen protector and phone battery

Service
Value
Shipping
Returns
Quality

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About the business

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1.7
188 reviews
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